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Question: iOS 9/iTunes 12.3 not syncing app through devices

I've recently updated my IOS and ITUNES to the latest versions and when I sync my iphone is not syncing the apps automatically on my mac as it used to do before.

Is that a glitch of the new IOS?
Any easy solution to sort it out?

iPhone 6, iOS 9

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Oct 21, 2015 6:39 AM in response to SquareCrumpets In response to SquareCrumpets

I've just moved from 6+ to 6S+ and the apps moved over. Be aware that there's two stages to the restore, the first puts everything but apps on the phone, then it appears to have finished and I almost disconnected but was distracted and noticed that suddenly the apps began to synch across so do wait for that to complete. You still have to re-add films, music and books though. My game progress (well, the angry birds, solitaire and bejewelled scores) all transferred over.

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Sep 19, 2015 9:10 PM in response to sparta81 In response to sparta81

My problem is worse!

After upgrading to iTunes 12.3, now it no longer syncs at all with my iPad!

That is, iTunes does not recognise there is an iOS 9 iPad Air 2 linked by cable to my Win 10 PC.

Prior to iTunes 12.3, just plugging the iPad into my PC autostarted iTunes which automatically began to sync with the iPad.

(Is there a setting I need to adjust?)

Amazing blooper, really, isn't it.


FOUND THE SOLUTION ELSEWHERE ON THIS FORUM:

Reply Helpfulby Eonva on Sep 17, 2015 2:18 AM

None of the above helped me, but did manage to fix it in the end. Turns out that the Apple Mobile Device USB Driver was uninstalled after updating my iTunes to 12.3


These detailed instructions via Apple had the fix for me: iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


These are the exact steps that I used and that worked for me:


Windows Vista, Windows 7, or Windows 8, Windows 10

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software".
  3. Click "Let me pick from a list of device drivers on my computer".
  4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
    BOOM. iTunes opened immediately after clicking next in the last step for me. I just had to trust the computer again on my iPhone.

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Sep 17, 2015 1:56 PM in response to ckuan In response to ckuan

Yes, I have the same ID.
I know the iPhone update itself if that option is on, but I'm keeping the apps even on my iTunes library and when I sync my phone, the apps on iTunes used to update as well...till this morning!
I tried to cancel all the apps from my iTunes library and sync again my iPhone, but no app was transferred from my iPhone to the iTunes library...
It just sync everything but the apps!

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Sep 20, 2015 8:11 PM in response to sparta81 In response to sparta81

OK I think I worked it out.


So with iOS 9, apps are distributed in pieces just for your device to save space and bandwidth.


Example: A universal game app that is compatible with iPad and iPhone


So on an iPhone 6 it installs the 64-bit version of the app plus the graphics and assets that fit and work on the iPhone 6 only.

On a iPhone 6 Plus it installs the 64-bit version of the app plus graphics and assets for the large 6 Plus screen.

On an iPhone 4s it installs the 32-bit bit version of the app plus graphics and assets for the smaller 4s screen

On an iPad Air 2 it installs a 64-bit version of the app plus graphics and assets for the full size iPad Air 2 screen.


So when you try to sync back to iTunes, you would only have just a pieces of the application for that one device you synced to send back to your iTunes.


I own both an iPad mini 3 and a iPhone 6 Plus. So if I only synced back the pieces of an app for the iPhone, then it would not work for my iPad or other devices.


Therefore iTunes on your PC or Mac really needs to download all the pieces of the app for all devices from the iTunes store so you can sync any device.


That's the way I understand it. I hope that makes sense.

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Sep 17, 2015 5:49 PM in response to ckuan In response to ckuan

I'm not sure I follow you. To add, I downloaded an app within iTunes store that has never been on my phone before. I was able to install it onto the phone, but again during the sync process, no new or updated apps are being transferred back to iTunes.


EDIT TO ADD:


I just plugged in my iPad Air 2 that I updated to iOS9 on the same day. Same behavior, no apps transferring. So this appears to be an iOS9/iTunes 12.3 issue and not limited to the iPhone 6.

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Sep 17, 2015 8:18 AM in response to sparta81 In response to sparta81

sparta81 wrote:


I've recently updated my IOS and ITUNES to the latest versions and when I sync my iphone is not syncing the apps automatically on my mac as it used to do before.

Is that a glitch of the new IOS?
Any easy solution to sort it out?

If you have Automatic Sync set on iPhone then there's nothing to sync.

Check on iPhone > App Store > Updates > ???

One more thing, do you have the same Apple ID on iPhone & Mac's iTunes and is authorised?

Sep 17, 2015 8:18 AM

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Sep 17, 2015 1:56 PM in response to ckuan In response to ckuan

Yes, I have the same ID.
I know the iPhone update itself if that option is on, but I'm keeping the apps even on my iTunes library and when I sync my phone, the apps on iTunes used to update as well...till this morning!
I tried to cancel all the apps from my iTunes library and sync again my iPhone, but no app was transferred from my iPhone to the iTunes library...
It just sync everything but the apps!

Sep 17, 2015 1:56 PM

Reply Helpful (16)
Question marked as Helpful

Sep 17, 2015 3:33 PM in response to sparta81 In response to sparta81

With your iPhone connected and selected in Mac iTunes.

If the apps are on iPhone and not on iTunes, what happened if you select iTunes > File > Devices > Transfer Purchases from ....your iPhone?

Sep 17, 2015 3:33 PM

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Sep 17, 2015 4:04 PM in response to ckuan In response to ckuan

Speaking only for myself, the apps don't sync. If I have "new" apps that I've downloaded on my iPhone, or existing apps that have been updated, when I click "Sync" in iTunes, those apps do not get transfered from iPhone to iTunes.


ETA: I have also tried the "transfer purchases" button in iTunes, still same result. It goes through all the steps and looks like it's syncing, but apps do not get from iPhone to iTunes.

Sep 17, 2015 4:04 PM

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Sep 17, 2015 5:49 PM in response to ckuan In response to ckuan

I'm not sure I follow you. To add, I downloaded an app within iTunes store that has never been on my phone before. I was able to install it onto the phone, but again during the sync process, no new or updated apps are being transferred back to iTunes.


EDIT TO ADD:


I just plugged in my iPad Air 2 that I updated to iOS9 on the same day. Same behavior, no apps transferring. So this appears to be an iOS9/iTunes 12.3 issue and not limited to the iPhone 6.

Sep 17, 2015 5:49 PM

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Question: iOS 9/iTunes 12.3 not syncing app through devices