Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS9 upgrade mobile data toggle not working

Hi - I have updated to IOS9 and i have tried to toggle the mobile/cellular data toggle on pages and numbers app from off to on - it goes straight back to off.


what might be the problem? or does anyone know how to fix?


i've reset network data and also turned phone off and on.



thanks

iPhone 6, iOS 9

Posted on Sep 17, 2015 2:57 AM

Reply
Question marked as Best reply

Posted on Sep 17, 2015 6:19 AM

I'm having the same issue. The "use cellular data toggle" won't stay on for Spotify, Apple Music, Wallet, and many other apps. I originally thought it was only the apple apps that were affected but it's just random apps. It's very frustrating and hoping there's a fix soon. I have "use cellular data" turned on in all of the areas it should be, I've reset network settings, I've tried all of the tricks, still the issue is there.

122 replies

Sep 19, 2015 9:38 PM in response to Charlenii13

For those who are considering the full reset, I tried it and it only partially fixed the problem. In the "just like new" state all of the apps had their cellular data turned on, but if I turned one off it would remain off and I was not able to turn it on again. I didn't want to completely set up my iPad again, so I restored from backup and the problem remains exactly as Charlenii13 describes it.

I have AppleCare so had a chat with Apple support. Tried everything the tech told me to try but nothing worked. She said she will follow up on the problem and call me tomorrow.

Sep 19, 2015 10:50 PM in response to robrobedin

Same issue as everyone else. Restored my phone and it did nothing. Anything that I had turned off data wise on ios8 will not come on for iOS 9. Fortunately, second party maps apps work because this has affected my maps, as well as App Store and iTunes store. Did everything tech support suggested. Suppose we need to wait for iOS 9.1 or whatever. I'm irritated. I have a 6+

Sep 20, 2015 1:00 AM in response to robrobedin

Hi, Same problem with me. I've seen this problem is ios 9 beta versions but thought it will be resolved in ios 9 full release but it's a shame that apple did not test this.


Mine is Iphone 5s 16GB


Mobile data is an important feature and should work. My Whatsapp is not working on Mobile data.


-A clean restore also can't help!

-Apps like Google Maps,Whatsapp, Safari not working at all with Mobile data.(2G or 3G)

-Toggle switches off automatically though you turn it on.


Something has suggested putting WAP in username and password of Mobile network options which did not work either.


APPLE PLEASE FIX THIS ASAP

Sep 20, 2015 8:25 AM in response to Ross1805

Quote from Ross1805 : "HI all, I hope this may help, my wife has had the same problem, no mobile data. We looked up getting mobile data setting resent from network provider, but this still didn't fix, until I saw in the settings under username and password were blank. found out to put WAP in both, light the fireworks, it worked."


It doesn't sound like your issue is the same issue we all are experiencing in this discussion. Go to Settings > Cellular > Use Cellular Data For: (scroll down). When an app is toggled on, it will not stay on.

Sep 20, 2015 8:32 AM in response to robrobedin

Problem: Go to Settings > Cellular > Use Cellular Data For: (scroll down). When an app is toggled on, it will not stay on. I have tried turn off/on, hard-reset (hold home + sleep button), reset all settings, reset network settings, restore iPhone from previous backup, and also restore iPhone to new and then restore from previous backup. It didn't work.


However, prior to restoring from backup after resetting the iPhone as new, it DID work. I could toggle cellular on/off for all apps. It apparently something to do with the previous backup. If you are willing to restore the iPhone as new and then manually download everything fresh vs. restoring the previous backup, it might work, but as previously mentioned, this is the hard way. There has to be a way to fix this--Apple?

Sep 20, 2015 11:08 AM in response to robrobedin

Mine is Iphone 6 16GB


Cellular data is an important feature and should work. All MY apps are NOT working on cellular


-A clean restore also can't help!

-Resetting cellular can't help

-Apps like Mail, Google Maps, Facebook, Safari not working at all with Cellular.

-Toggle switches off automatically though you turn it on.


How nice for APPLE that the new NEWS app works on cellular but nothing I WANT to work does.

Shame on you APPLE for being so negligent.

IOS9 upgrade mobile data toggle not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.