IOS9 upgrade mobile data toggle not working

Hi - I have updated to IOS9 and i have tried to toggle the mobile/cellular data toggle on pages and numbers app from off to on - it goes straight back to off.


what might be the problem? or does anyone know how to fix?


i've reset network data and also turned phone off and on.



thanks

iPhone 6, iOS 9

Posted on Sep 17, 2015 2:57 AM

Reply
122 replies

Sep 25, 2015 1:38 AM in response to Maddiecansing

I'm guessing you meant Apple hasn't "addressed" the issue. Apple rarely publicly comments but if you read through the thread, you would see that some people who have spoken to Apple Support reported that they have already acknowledged the issue and claim to be working on a fix already. That said, feedback is never a bad idea and people should report it.

Sep 25, 2015 5:53 AM in response to robrobedin

This is the suggestion from Apple chat - did it work for anyone to erase and set up as new device? Has to be a better fix than loosing everything!


Thank you for this information. What you can try is erase your contents and settings and settings up as new, after you create a backup of your phone. It has been reported that this works for some customers experiencing this issue! Also after setting up as new, you may try restoring from the backup. Give this a try!

Sep 25, 2015 3:18 PM in response to M@VER!CK

I restored my iPhone 6 from an i OS 8.4.1 backup made just before I updated to i OS 9 and now the cellular toggle switches work. I even shut down and restarted my phone several times just to see if the settings were saved and they were. I turned most of the switches to the on position except for the apps that I don't even use on wi-fi. I'll leave them that way for now until I know that the bug has been fixed. I had installed the 9.1 update earlier today and the phone went back to that after the restore was finished.

Sep 25, 2015 5:52 PM in response to robrobedin

Good news!


I finally found an Apple Support person who knew what they were doing and my data toggle switch problem after the IOS 9 update is resolved. My iPhone 6 is now working perfectly.


The workaround fix requires a complete wiping of the system and then a fresh IOS 9.01 download through WiFi - not through iTunes.


Once the download over WiFi IOS 9 process is completed, each App (which should have been previously backed up in iTunes) is downloaded individually from that program. Much work. But for me well worth it.


Steve

Sep 26, 2015 5:00 PM in response to lawsbs

I having this same issue on my iPhone 6+, realized it a couple of days back. Spoke to Apple support who said their engineers are aware of the issue & will release a fix next week. I assume that is iOS 9.0.2. But given that this log has been around a couple of years, at least, keeping fingers crossed. I haven't tried any of the methods listed in various threads, yet.

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IOS9 upgrade mobile data toggle not working

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