iTunes 12.3 doesn't recognize my iPhone

Hi. Check trobleshooting steps in this article: iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Exact same prob - exact same circumstances - exact same fix

Thanks

I'm about half an hour behind you. Yes same problem!

I too had the same issue and the USB Controllers did not recognise the Apple Mobile Device USB Driver. Solutions mentioned above were of little help.

In the Device Manager, under Portable Devices, select Apple iPhone and Update the Driver Software from the web.

Next, Scan the USB Controllers for any Hardware Changes and Apple Mobile Device USB Driver will appear.

NB: If your version of windows is different, search for iPhone in any of the categories in the Device Manager Tree.

I've done everything step by step and still not getting anywhere.

I tried the suggested solution but it says the latest driver (10.0.10240.16431) is already installed....

Any other suggestions?

Thanks in advance for any reply.

hi - i had the same problem,

found this in Apple support - it solved the problem for me

Windows Vista, Windows 7, or Windows 8

1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
2. Click "Browse my computer for driver software".
3. Click "Let me pick from a list of device drivers on my computer".
4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
5. In the "Install from Disk" dialog, click the Browse button.
6. Use this window to navigate to the following folder:
   C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
8. Click OK in the "Install from Disk" dialog.
9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

That did it! thank you!

This works! great!

This worked perfectly for me using Win 10 64. Thanks!

The only question is why updating to itunes 12.3.3.17 (today) for PC would cause such a problem. Also why, after this update, I received the message that my auto renewing subscription to Apple Music had expired....

Thank you! It worked.

thanks - this helped me and now for whatever (itunes 12.3.3.7 I support (only recent update) all is now good and sync is back working.

This worked great for iTunes 12.3.3.17 not recognizing iPhone 9.3.1 with Windows 10!!!

Thank you!!🙂