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Unread mail showing in All Inboxes only with iOS9

Just upgraded to iOS9 this morning and having a weird issue. My Mail app is showing a badge for 1 unread email, though I have none. When I look at all of my mailboxes (I have two accounts linked), the unread message shows up ONLY in the All Inboxes folder, not under either of the mail accounts individually. I have tried the following:


- Enabled the Unread Mail smart folder. This shows the same 1 unread message but when I open it, it say I have no unread messages


- Turned off each mail account individually. Turning off either account eliminates the unread message flag, so it isn't associated with just one of the accounts

Turning back the off account back on brings back the flags.


- Gone in to each account, selected all messages, marked them read then marked them unread


- Hard reset - no change.


Any thoughts here? This is feeling like a bug.

iPhone 6, iOS 9

Posted on Sep 17, 2015 8:13 AM

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Posted on Sep 17, 2015 9:49 AM

Getting weirder. Now it's showing that I have 4,294,967,295 unread emails in the All Inboxes folder when the phone is in use. If I get an actual e-mail, that drops to 2 in All Inboxes and 1 in the mail account in which I received the message.

74 replies

Sep 23, 2015 3:28 PM in response to salemlawyer

salemlawyer wrote:


Hey Dezron


YEAH, I just made this up because I have all the time in the world to post fake crap on this board SFB. This was a "senior tech" Apples words not mine that called me after dealing with chat help. And I understand software has bugs genius but stupid advice is stupid advice. Apple needs to acknowledge this bug AND explain they are working on it. They have YET to do that, SFB.

You misunderstand my phrasing of "I actually found this quite unbelievable that the "Senior Advisor" would tell you that Apple has not had any complaints about this."


My meaning of this is that I find it unbelievable that another Senior Advisor would tell you that in the first place because it isn't true. My disbelief is in the advisor's information, not in your credibility for stating it.


Also, these bugs have been acknowledged by Apple. They are definitely being worked on. If you would like some examples of this, I would like you to refer to iOS 9.0.1.


I'd love to share with you some more hands-on proof, but that stuff is all internal and will remain such until Apple is prepared to release this information to the public. Thank you for your patience and support.

Sep 23, 2015 10:14 PM in response to Dez.Ron

Dear Dez.Ron,


Thank you for the response.

With regard to the article I think a simple "Only available in US" would've sufficed but thanks all the same. 🙂


Thanks for sharing the latest link to iOS 9.0.1 I upgraded.


Unfortunately it didn't do anything to resolve emojis (not so much of an issue) or unread email issue, its still ongoing. Very frustrating.

I officially hate upgrades!!!

Sep 24, 2015 9:59 AM in response to SkierDan

Someone at work had the same issue. IT was able to fix it.


In this case, it was an Exchange account showing unread emails that didn't exist. IT went into the Exchange server's list of trusted devices. They removed the iPhone 6 Plus that was showing the invisible unread emails and removed the Exchange account from the phone. Then they added the Exchange account to the device again as a trusted device. That cleared up the issue. I hope that helps someone.

Sep 25, 2015 11:56 AM in response to pierghelfi

I've figured out a workaround (for me anyway). I've lost hours over this over the past week and I'm not impressed by Apple. This update is glitchy in many ways, not least this. My accounts were and still are pop accounts.

So, I went into my server account - of the main hotmail account rather than the account on my phone (just an example, but it would apply to any other account). Then I made a new folder under the Inbox folder and called it Moved emails from Inbox (sorry, not very creative, I know). Then I selected ALL the emails in the entire account - many thousands of them - and moved them all to this sub folder. And hey presto, so far so good - the emails have stopped continually loading at 250 at a time and the unread status stays the same and only changes as new emails come in. I still have all the emails I want on my phone as they've already downloaded and I can do with these as I please - either keep or delete.

Well I think that's solved it. Only time will tell. If I notice a downside to doing this I'll post on here.

Sep 25, 2015 7:11 PM in response to SkierDan

Like so many others I am so frustrated with the changes they make with these updates!! WHY CAN WE NOT LIMIT THE NUMBER OF EMAILS SHOWING????? APPLE........WHY CHANGE SOMETHING THAT ISN'T BROKEN????? It makes zero sense! All day I have been receiving duplicate emails, over and over and over! I delete and then they're back an hour later, causing me to miss the important emails I actually need to see!!!! Thank you!

Sep 27, 2015 3:45 PM in response to SkierDan

Yesterday i decided to take the plunge and updated to IOS 9.0.1 and surprise surprise I had 4689 unread messages in the mail app. After perusing the various forums today I solved it. I went in deleted both e-mail accounts I had i.e. Gmail and Outlook, I also accidentally deleted my iCloud account.

Anyway after a short break I went in added the two accounts back and all is good. Hope this helps.

Unread mail showing in All Inboxes only with iOS9

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