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Question: iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9. After the upgrade it said my latest backup was "Never". When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).


I decided to try turning iCloud Backup off and back on again. When I try to turn in on it says "iCloud Backup Failed. There was a problem enabling iCloud Backup.".


Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

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Sep 23, 2015 11:54 AM in response to leJuan5150 In response to leJuan5150

It's fixed!!

Found this solution after some digging in the internet.

First of all, I couldn't even delete my old iCloud backup.

Follow these steps:


1- Go to Settings-->iCloud-->Storage-->Manage Storage-->Select your device that you are having problems backing up.

2- Wait for the spinning wheel to finish (loading icon beside backup options). THIS IS VERY IMPORTANT (for some reason!).

3- Scroll down and click "Show all apps" (it's stupid, but trust me this is the only way I could do it)

4- Scroll all the way down, and click "Delete Backup" and then confirm deleting. If you got an error message saying that "the backup can't be deleted, try again later" that means you didn't wait enough. Let it finish loading.

5- After Deleting the backup successfully, go back to the main iCloud settings page, and go to Backup. If iCloud Backup is still On, turn it off then On again. If it was off already, just turn it on.

6- Go to the same page in step 1 again, and make sure that photos are off (if you want them off), otherwise just make sure that all the options are ok as you want them.

7- Go back to the Backup page and click "Back up Now".


It took me about 5 hours to get it done, but it now works fine.


Note: If after step 7 you got the same error message that it wasn't completed, just press "Back up Now" again, it should continue and finish. I got it to work from the second trial.

Question marked as Helpful

Sep 18, 2015 8:31 PM in response to leJuan5150 In response to leJuan5150

iCloud backups seems to be messed up after iOS 9 upgrade. I've three iOS devices on two different apple IDs and they all are not able to perform the iCloud backups. Enough storage is available but the backup doesn't complete and it display the message 'The last backup could not be completed'

Question marked as Helpful

Sep 18, 2015 5:34 AM in response to leJuan5150 In response to leJuan5150

I Have the same issue on my iPhone, but not the iPad. Tried deleting the backup, which could only be done by deleting each app in backup list, then the "zero" byte backup. Called Apple Support and went through a multi-hour process of creating a local iTunes backup, then updating and restoring through DFU mode. Nothing worked. The backup proceeds until the very end, then a messages with no error number states that it could not finish the backup.

Question marked as Helpful

Sep 17, 2015 2:34 PM in response to leJuan5150 In response to leJuan5150

I have this problem too immediately after updating my iPad mini retina (model ME280LL/A) after upgrading to iOS 9.

previous version was 8.4.1

I have just completed a backup before the upgrade.

guess I better not update any of my other iDevices?

This is an major problem.

Question marked as Helpful

Sep 18, 2015 6:12 AM in response to 2manyusername In response to 2manyusername

I must amend my previous post.

With both my iPad mini and iPhone 5s I was on 8.4.1. Did a successful icloud backup and then upgraded to iOS 9.

When I checked on the status of iCloud backups they both say NEVER. However if you go to Setting; iCloud; Storage; Manage Storage; it shows the previous backup and if you click on the iDevice it shows you the backup and the size but says NEVER????

I can't tell you if the backup would work for a restore, but it does appear to be there.

I then successfully initiated an iCloud backup on both devices from iOS 9 (of course). The backups were successful and they now say the time of the last backup.

So my question is this a bug? Would the backups that say never but able to restore if needed or does NEVER just imply not backed up since upgrade?

very strange.

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Sep 19, 2015 9:01 AM in response to gustavobrito In response to gustavobrito

Hi there. I can't take full credit for this solution (someone mentioned it on the web), but it just worked for me, at least for a backup I just created(we'll have to see if the automated overnight backup succeeds tonight). I noticed that I was unable to delete my existing backup (from 8.4) from my phone. It kept saying try again. I can't say if this will work on a pc (although I presume it would using the windows icloud app), but I went on my mac, went to system preferences, then icloud. I then went to manage storage and, unlike on my phone, was able to delete the existing backup. Once I deleted it, I then went back to my phone and initiated a backup. It took awhile to backup, presumably because it was a full, not incremental backup, but it eventually succeeded. My theory is that ios 9 can't work with the existing 8.4 backup for whatever reason. So, starting from scratch with an ios 9 backup seems to work. If you're concerned about deleting your backup, just backup to itunes first. I tend to do that once a week anyway, since I don't totally trust icloud backup.


By the way, before posting this, I initiated a second backup. It took a minute or two (presumably, because it was incremental), and it also was a success. There may be a bug in how ios 9 does it's backup, but this may be a workaround. Also, my ipad was able to backup today, but I note that I was able to delete it's existing backup from the ipad, and that may be why it also succeeded.

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Sep 17, 2015 2:34 PM in response to leJuan5150 In response to leJuan5150

I have this problem too immediately after updating my iPad mini retina (model ME280LL/A) after upgrading to iOS 9.

previous version was 8.4.1

I have just completed a backup before the upgrade.

guess I better not update any of my other iDevices?

This is an major problem.

Sep 17, 2015 2:34 PM

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Sep 17, 2015 3:34 PM in response to leJuan5150 In response to leJuan5150

Likewise here. I've managed to delete my old backup but pressing "Back Up Now" results in a "This backup could not be completed" error. I've tried signing out and back in to iCloud and turning Backups on and off. Not sure what's going wrong here!

Sep 17, 2015 3:34 PM

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Sep 18, 2015 5:34 AM in response to leJuan5150 In response to leJuan5150

I Have the same issue on my iPhone, but not the iPad. Tried deleting the backup, which could only be done by deleting each app in backup list, then the "zero" byte backup. Called Apple Support and went through a multi-hour process of creating a local iTunes backup, then updating and restoring through DFU mode. Nothing worked. The backup proceeds until the very end, then a messages with no error number states that it could not finish the backup.

Sep 18, 2015 5:34 AM

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Question marked as Helpful

Sep 18, 2015 6:12 AM in response to 2manyusername In response to 2manyusername

I must amend my previous post.

With both my iPad mini and iPhone 5s I was on 8.4.1. Did a successful icloud backup and then upgraded to iOS 9.

When I checked on the status of iCloud backups they both say NEVER. However if you go to Setting; iCloud; Storage; Manage Storage; it shows the previous backup and if you click on the iDevice it shows you the backup and the size but says NEVER????

I can't tell you if the backup would work for a restore, but it does appear to be there.

I then successfully initiated an iCloud backup on both devices from iOS 9 (of course). The backups were successful and they now say the time of the last backup.

So my question is this a bug? Would the backups that say never but able to restore if needed or does NEVER just imply not backed up since upgrade?

very strange.

Sep 18, 2015 6:12 AM

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Sep 18, 2015 6:40 AM in response to StevePW In response to StevePW

Just after I posted this issue seems to have corrected itself and I now have a successful backup. Apple needs to fix a display glitch in the "Manage Storage" list for the backup...instead of Apps with long names being truncated they overlap the data size in hideous fashion.

Sep 18, 2015 6:40 AM

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Sep 18, 2015 6:46 AM in response to 2manyusername In response to 2manyusername

After ios 9 update, iphone 5S and ipad 3 failed to do automatic cloud backup. I eventually was able to manually force one backup of each early last night. Since then, all backup attempts have failed. But at least now I am getting an accurate view of how much space my backup is using. Before the one successful backup, my iphone was showing as using 0 space for its backup instead of the actual 1.5 gb. As my wife's phone is still backing up nightly on ios 8.4, I am convinced this is an ios 9 bug of some kind. As more people notice, I presume this will start getting more attention. Apple Cloud is still something I have trouble having any faith in. I avoid syncing calendar and contacts with iCloud for just this reason. It's safer to sync via other methods.

Sep 18, 2015 6:46 AM

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Sep 18, 2015 4:02 PM in response to leJuan5150 In response to leJuan5150

Same thing here. My iPhone 6 was performing the automatic iCloud backup normally before install iOS9. Now, even with just 1 GB used in iCloud and 4GB free, keeps messaging me that there's no space to perform a backup on iCloud. I hope Apple fix this soon.


OFF Topic: My iphone 6 is very laggy after the update, sometimes even to simply scroll to second page of apps it have lags. The online videos also is suffering from buffering freezes that did not happen before the upgrade.

Sep 18, 2015 4:02 PM

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Sep 18, 2015 4:20 PM in response to leJuan5150 In response to leJuan5150

The servers at Apple are totally maxed out right now, so things that use those servers are sometimes taking an inordinate amount of time to get done. For example, I had to restore my iPhone 5 from a backup yesterday (not because of iOS 9 - a separate issue). I started the restore yesterday afternoon, and it finished around 4:00 pm today. When I originally set up this phone from a backup it took an hour.


I also can report that the download of the backup sped up as the day progressed.


So, the reason your device may not have backed up overnight like it usually does might be because it was in the queue, and simply did not get to the front of the line before you disconnected it from power this morning to use it. Had it been plugged in all night and all day today, there is a good chance it would have backed up.


Your Last Backup and Last Backup size under iOS 9 is 0 Bytes - but if you look at your Next Backup, it should be reflecting the total amount of storage that the items you have checked below add up to.


If you want to manually initiate a backup, then try again later tonight or over the weekend. If you leave your phone connected to power with Wifi and the Lock Screen on tonight, there is a good chance that tomorrow morning you will have seen that it has backed up.


Best of luck,


GB

Sep 18, 2015 4:20 PM

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Sep 18, 2015 8:31 PM in response to leJuan5150 In response to leJuan5150

iCloud backups seems to be messed up after iOS 9 upgrade. I've three iOS devices on two different apple IDs and they all are not able to perform the iCloud backups. Enough storage is available but the backup doesn't complete and it display the message 'The last backup could not be completed'

Sep 18, 2015 8:31 PM

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Question: iCloud Backup Broken After iOS 9 Upgrade