iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9. After the upgrade it said my latest backup was "Never". When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).


I decided to try turning iCloud Backup off and back on again. When I try to turn in on it says "iCloud Backup Failed. There was a problem enabling iCloud Backup.".


Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

Reply
553 replies

Sep 30, 2015 3:27 PM in response to leJuan5150

Good news guys! (a kind of)


I was facing this problem on iOS 9.0 and 9.0.1, then i installed the 9.1 public beta 1 and 2 and the problem still was there.


But today, with the release of iOS 9.1 public beta 3 I'm finally able to perform the iCloud backup through Wi-Fi again. And without have to delete backups, log off from iCloud, to pray, perform a somersault, etc....


Let's hope Apple release this version to the public soon!

Sep 30, 2015 7:07 PM in response to kiriakosa

That didn't work for me. I am on 9.0.2 and performed a reset of the network settings.

I start the backup manually. It runs for about 20 mins and I get "The last backup couldn't be completed. Last Backup Sept 16, 2015 at XX:XX (i.e., before upgrade to 9)."


The other odd behaviour is that when I go to iCloud>Storage>Manage Storage>Backups - iPhone (which shows as 0 kb) > Delete Backup... I get the message "Cannot Delete Backup. This backup cannot be deleted at this time". I have tried this several times over the past few days and I always get the same answer.

Sep 30, 2015 7:48 PM in response to MalinPlaisir

I tried to reset the Network settings as well, which was no help...now I have to go back and re-input passwords. In reviewing 12 pages of posts, virtually everything has been tried, including restoring iphones, restoring settings, logging in and out of Icloud, deleting back-ups, etc. etc. I found that by deleting the old back-up through iTunes, and renaming my iPhone, I was able to get exactly one backup under 9.01 (I have since upgraded to 9.02). It will not backup further. Other users have resorted to prayer, incantations, and asking for a blessing from the Dali Lama. Nevertheless, this is a big bug which is Apple's fault...we as users are not going to be able to fix it until we get iOS software that works correctly. My recommendation is that everyone quit wasting their times, and go back to their day jobs...this one is on Apple and will not be solvable by its users, although I am very appreciative of everyone's hard work and input!

Oct 1, 2015 12:15 AM in response to MalinPlaisir

To delete old backup, follow these steps:


1- Go to Settings-->iCloud-->Storage-->Manage Storage-->Select your device that you are having problems backing up.

2- Wait for the spinning wheel to finish (loading icon beside backup options). THIS IS VERY IMPORTANT (for some reason!).

3- Scroll down and click "Show all apps" (it's stupid, but trust me this is the only way I could do it)

4- Scroll all the way down, and click "Delete Backup" and then confirm deleting. If you got an error message saying that "the backup can't be deleted, try again later" that means you didn't wait enough. Let it finish loading.

Oct 1, 2015 9:46 AM in response to saeed.ayman

Thank you for posting this. After 3 conversations with an Apple Senior Tech it still wasn't resolved, even after updating to 9.0.1.


In frustration I googled the problem and followed your instructions and deleted my one and only back up on my new iPhone 6S, and voila, now I'm backing up to iCloud with no errors! So thank you for sharing the information. When the Senior Tech calls back I'll be sure to give him these instructions!

Oct 1, 2015 9:23 PM in response to leJuan5150

This worked for me. I couldn't back up to iCloud on 2 of my devices ( iPhone 6s iOS 9.0.2 ) "This backup could not be completed" was displayed every time I attempted to Backup.

IMPORTANT : if you have an access to a computer, back up your device to iTunes first. Just in case something goes wrong.


Go to Settings > iCloud > Storage > Manage storage > select your device backup (that you're having problem backing up) DELETE IT.

Go back to iCloud > Backup > press Back Up Now, you're good to go.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud Backup Broken After iOS 9 Upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.