iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9. After the upgrade it said my latest backup was "Never". When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).


I decided to try turning iCloud Backup off and back on again. When I try to turn in on it says "iCloud Backup Failed. There was a problem enabling iCloud Backup.".


Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

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553 replies

Oct 11, 2015 7:58 AM in response to Yott

I tried a lot of the suggestions on forums and what Apple support suggested when I called them, nothing helped on either my iPad or iPhone, I could not get backup to iCloud to work, and my pictures weren't uploaded to the photo stream.

Both my devices are set up to work with our corporate mail/calendar etc, they have some restrictions but it had never affected iCloud backups or photo upload.


What I did that eventually fixed the problem was to delete the configuration profile and MDM configuration in "settings- general - Profiles and units". Then I enrolled to the MDM solution again, which reinstalled those profiles.

After this both my iCloud backup and photo stream works fine again, and of course my corporate mail :-) Happy now.

Oct 14, 2015 4:15 PM in response to leJuan5150

The problem is that both your iPhone AND iPad are backed up to the same iCloud account. Now that iOS9 is big, we all are noticing; while back in the smaller iOS8 days, both backups were small enough to fit within the 5MB iCloud limit.


The work-around seems to be to create 2 Apple IDs and associate them with two iCloud accounts, one for each device. That's kinda a bummer because we all want to share stuff with ourselves. My feeling is that because I paid Apple good money for two devices, they should double the basic iCloud storage I get from them for free. My work-around achieves this, but it's inelegant and cumbersome. Apple apparently don't see things that way, or at least hasn't yet thought it through, so they are inadvertently encouraging me to split my apple identity in half. By doing so, I diminish that premium apple experience that I paid extra for. Ironic.

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iCloud Backup Broken After iOS 9 Upgrade

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