I often import videos using the official Apple SD Card Reader, the videos are from my GoPro and have always worked.
my iPad is a 4th generation. I updated to iOS 9 last night and I can't get any of my imported videos to play. I just get the message "Unsupported Video Format", but before iOS 9 everything was fine.
This is a big problem......
iPad, iOS 9
I Can't Believe no one else has come across this
same problem
Looks like the ios9 update needs a major update. All of my GoPro videos are now just a waste of storage space. Apple, please address this issue.
Still nothing 😕
Had same issue. Check your camera if it's set to record in 1080 at 60 frames per sec then it won't work. I dropped mine down to 30 frames per sec and it seems to be working
unfortunately that will not work for most GoPro enthusiasts. If I could play my 60fps 1080p videos on an older iOS, there shouldnt be an issue trying to play them now. I use my iPad to store and review videos when I am out in the field. I require 60fps due to the action shots that need slowed down during my edits. I really hope Apple addresses this issue. I will go buy a different tablet if that is the case. Does apple support monitor these threads?
Exactly, on previous versions my iPad wouldn't have a problem playing videos at 120fps never mind 60fps. No idea why Apple would restrict this now.
Never had to use these forums before as I've never had a problem but this is ridiculous. The iPads are more than capable
I have been frustrated and nobody at Apple Technical Support is willing to help... I have raised this issue ever since I downloaded IOS 9 and now am UNABLE to view or edit videos I have taken with my 4k Camera . Before IOS 9 I had no problem.
I suggest NOBODY download IOS 9... if you are doing video editing..
Not impressed with the lack of follow thru with this problem nor anybody at APPLE willing to address this issue and resolve the problem.
If anybody from APPLE corporate, technical support, or customer care is willing to contact me.. I would be grateful
I have an apple iPhone, MacBook Pro, and iPad ...... have been loyal to Apple.. however if this is any indication of their
inability to address this problem.. I will contact Apple Corporate in Cupertino ....
Please pass this on... This is a major FLAW in the software ....
<Email Edited by Host>
Updated to iOS 9.0.1. Still the same problem
No response from Apple, or reason for doing this.
If it was 4K we were all grumbling about them i'd understand a little more but its 60fps videos that wont play, its basic.
I confirm, it's not solved in iOS 9.01 😟 The video plays if I scroll manually, but as soon as I hit the play button, the unsupported error message appears.
I have the same problem. Downloaded iOS 9 before going to Hawaii. Now I can't view any of my vacation videos...or any others for that matter.
Bummed out!
hi, i made the downgrade from ios 9 to ios 8.4.1 and work perfect .
We shouldn't have to down grade though. Rubbish this is
SSame problem - I upgraded in the middle of my vacation in Europe. Now none play. But, if you have a google photos account and upload them, they will play in Google photos.
Unsupported Video Format iOS 9
