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Unable to connect to iTunes purchases.

Since the last iTunes update (12.3.0.44) I keep getting the following without doing anything in iTunes; I just have it open:


Unable to connect to iTunes purchases.

A communication error has occurred. iTunes will try to connect again soon.

Posted on Sep 17, 2015 1:54 PM

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Sep 17, 2015 4:50 PM in response to sixcolours

It actually now appears something has happened to my account as a result of this (don't ask me how). I signed in on another computer running iTunes 11.4, and now I get the same error there. I can download things on my phone (haven't tried accessing my purchases from the AppleTV yet), but it looks like any iTunes is off limits.


Again, if I log in as another user, I'm golden, but the account that was associated with the computer when I updated to the latest iTunes no longer accesses purchases in the cloud.

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Sep 17, 2015 9:55 PM in response to sixcolours

Same issue here... tried updating all computer software, didn't resolve anything. Tried logging out and logging back into my apple id and itunes lost all of my purchased content, will only display local content. I can log into the itunes store to browse but not do anything beyond that. What is going on?

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Sep 18, 2015 7:08 AM in response to sixcolours

I'm having the same issue I bought an apple tv yesterday at bestbuy and I noticed that it wouldn't load my purchased songs so I opened iTunes on my windows 10 labtop and that's when I found out that was causing my music not to load apple should try and fix this problem soon.

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Sep 18, 2015 8:27 AM in response to sixcolours

Same thing here. Tried to update my iphone yesterday and got same messages. I have Yosemite 10.10.5. When I when into iTunes, File, Devices, Sync Purchases (from iphone to MacBook) it really got weird and was slowly transferring stuff I didn't purchase. 80 misc. things, transferring ungodly slowly. Then I checked my storage and it was starting to drain storage so I aborted.


Apple, what's up????

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Unable to connect to iTunes purchases.

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