Jlkochan

Q: After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

All my email attachments are unopenableafter the ios9 upgrade. Anyone else with this issue?  How do I get them back?  The emails just say message not yet downloaded from server.

iPhone 5, iOS 9

Posted on Sep 17, 2015 7:32 PM

Close

Q: After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previous ... more

  • All replies
  • Helpful answers

Page 1 of 67 last Next
  • by Brucefromchorley,Helpful

    Brucefromchorley Brucefromchorley Sep 20, 2015 7:11 AM in response to Jlkochan
    Level 1 (10 points)
    Sep 20, 2015 7:11 AM in response to Jlkochan

    HI, I am having exactly the same issue. Many of my old mails on my iPad just saying not yet downloaded from the server. I am using a pop account on both my iPad and windows live mail. I have tried deleting my email accounts and adding back in. Even some emails that were received this morning are now showing as not being downloaded from the server. Spoke to Apple yesterday, that asked me to call BT my internet providir n the uk, but clearly this is a bigger issue than Apple are admitting and a fix needs to applied ASAP .

  • by billaitken,Helpful

    billaitken billaitken Sep 23, 2015 12:46 AM in response to Jlkochan
    Level 1 (5 points)
    Sep 23, 2015 12:46 AM in response to Jlkochan

    I'm having this problem too, so it clearly is an issue!

  • by Packo1097,

    Packo1097 Packo1097 Sep 23, 2015 1:17 AM in response to Jlkochan
    Level 1 (0 points)
    Sep 23, 2015 1:17 AM in response to Jlkochan

    IIt's got to be Apple. I'm with Virgin. Emails are there one minute then gone the next. Very annoying.

  • by steveic,Helpful

    steveic steveic Sep 23, 2015 1:54 AM in response to Jlkochan
    Level 1 (5 points)
    Sep 23, 2015 1:54 AM in response to Jlkochan

    I installed ios9 on Sunday and all emails with attachments which were archived on an iPad Air now say "This message has not been downloaded from the server."  I also think the problem must be with Apple; my ISP is PlusNet and I have checked with them that there are no emails for me in their server.

  • by zzr1100d6,Helpful

    zzr1100d6 zzr1100d6 Sep 23, 2015 3:18 AM in response to steveic
    Level 1 (5 points)
    Sep 23, 2015 3:18 AM in response to steveic

    Hi,

    I spoke to Apple yesterday evening and told them its an iOS 9 fault its affecting all POP email accounts, what I believe is happening is POP cuts and paste's the email from the server to your device so its no longer on the server where other email systems copy the main body and reload the content from the server every time you open your emails again, and I believe IOS 9 is not saving the content to the device and when you reopen your email its going back to the server for the content but its no longer there because of the POP protocol that removes the message from the server, hence the "message content not downloaded message" Apple say they will look into it but as I told them the proverbial will hit the fan when people realise they have lost important document attachments or holiday conformation emails.

  • by SuperSizwe,Helpful

    SuperSizwe SuperSizwe Sep 23, 2015 5:55 AM in response to Jlkochan
    Level 1 (5 points)
    Sep 23, 2015 5:55 AM in response to Jlkochan

    I Can't access any of my work emails! they all say "message has not downloaded" -

  • by asdrubalearrabbiato,

    asdrubalearrabbiato asdrubalearrabbiato Sep 23, 2015 11:40 AM in response to Jlkochan
    Level 1 (5 points)
    Sep 23, 2015 11:40 AM in response to Jlkochan

    Same problem! I lost all attachments. iOS 9 is very disappointing!

  • by av4u001,Helpful

    av4u001 av4u001 Sep 23, 2015 2:49 PM in response to Jlkochan
    Level 1 (5 points)
    Sep 23, 2015 2:49 PM in response to Jlkochan

    I Have the same problem. This needs to be fixed urgently. Emails should be available till deliberartly deleted. This has only come up since ios9  I have an ad air 2 and my email is poo3. This is a serious issue.

  • by estee_nj,Helpful

    estee_nj estee_nj Sep 23, 2015 6:04 PM in response to zzr1100d6
    Level 1 (15 points)
    Sep 23, 2015 6:04 PM in response to zzr1100d6

    Thanks soooo much for the hint.  Looks like Mail in iOS 9 is looking back to the server for content even in POP setup. I (temporarily) have fixed this by leaving all my emails on the server. Wow... I know I'm a dinosaur for still using a POP setup, but really... Thank heavens I don't archive on my iPhone. Thx again for your useful note.

  • by zzr1100d6,

    zzr1100d6 zzr1100d6 Sep 24, 2015 12:19 AM in response to estee_nj
    Level 1 (5 points)
    Sep 24, 2015 12:19 AM in response to estee_nj

    Hi,

    your not a dinosaur for using POP most of the business world use it because once the email is there its physically on the device like an iBook or PDF and can be viewed when there is no Wi-Fi or cellular data network available its a critical thing for many businesses and people who travel widely it is still extensively used throughout the world, this is a major issue and Apple need to sort it very quickly.

  • by dpl990406,

    dpl990406 dpl990406 Sep 24, 2015 8:53 AM in response to Jlkochan
    Level 1 (0 points)
    Sep 24, 2015 8:53 AM in response to Jlkochan

    I am having the same issue with an Iphone 4s that I have just upgraded to ios 9.  My email is a pop account.  Some emails are still present, but others say "This message has not been downloaded from the server.", even though they were there a few days ago.  I guess it is the ones with attachments or large sizes that are affected.  Is there an update on a fix for this? Otherwise I'll be trying to downgrade to ios 8.4.1 very soon.

  • by steve.mccormick2,Helpful

    steve.mccormick2 steve.mccormick2 Sep 24, 2015 10:10 AM in response to Jlkochan
    Level 1 (18 points)
    Desktops
    Sep 24, 2015 10:10 AM in response to Jlkochan

    Same issue here with iPad and iPhone 5s.  Can't get the messages to download to my mobile devices.  They were on the device before I updated iOS to 9.0.1

  • by Fi1962,

    Fi1962 Fi1962 Sep 24, 2015 6:10 PM in response to Packo1097
    Level 1 (0 points)
    Sep 24, 2015 6:10 PM in response to Packo1097

    HAving exactly the same problem on iPad mini - email content disappearing to be replaced by 'not downloaded from server' message. This is with iOS 9.1. With Virgin too. Vvv annoying

  • by web360,Helpful

    web360 web360 Sep 25, 2015 2:41 AM in response to Jlkochan
    Level 1 (5 points)
    Sep 25, 2015 2:41 AM in response to Jlkochan

    I think this is one of the worst bug of ever for Apple. The content of email in pop account is sacrosanct.

     

    3 days trying to solve with Apple support but nothing! They say engineers know that and they're trying to get a patch in the next release. Anyway I downgraded to ios 8.4.1 but, unfortunately, all my old emails were disappeared.

     

    After 25 years of faith in Apple it's the first time I'm really disappointed because of then and tens of emails with no more body cause of the bug "This message has not been downloaded from the server".

     

    They must be very happy that, til now, the media have no talked about that.

Page 1 of 67 last Next