After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

av4u001 wrote:

"We should be able to (must) take responsibility for storage on our devices and if we exceed it, delete something ourselves or upgrade to a device with more memory. Pre iOS9 functionality MUST be returned asap. I need to be able to RELY on my devices, just like I always could."

Roger that one too!

So how are you handling your sent file on the iPad?

Chiming in (was posting on another, similar thread), same issues as all. I've had a case open with Apple for two weeks, with a genial Senior Advisor who stated Engineering is working on the issue and hopes to address it. Will they? Not known. FWIW I left feedback via Apple's form as well to reinforce the point.

My business partner has the exact same device, same POP mail server etc - I stopped them from upgrading to iOS 9 and their mail works perfectly, as it always had until two weeks ago.

Good points. I have found with my iPad, if I turn off the Wi-Fi I can still read the full email text but cannot see any of the imbedded images (if there are any). Attachments are still there as well. So I'm not sure why this is happening with me and not others.

As for sent emails. When sending important emails from my iPad, I always add my email address to the blind copy (bcc) so that I get a copy of my sent emails on my PC or laptop as a record. I only do this from my iPad and have been doing this since I first bought an iPad 4 years ago. I don't do this for all sent emails only important ones. I still believe that Apple haven't accidentally made this change to emails. It's way too big a change to be accidental.

Although I do not have an Iphone, I do have an Ipad 3. I'm currently still running ver 8.4.1 on the Ipad. My cousin who also has an Ipad3

udated to Ver 9 and is experiencing the "not yet downloaded from the server" message. He is configured exactly the same as me except

that he is running IOS9.

I do not have this issue on version 8.4.1.

My configuration is:

Ipad3

Version 8.4.1

Email set to Never delete messages on Ipad.

I use POP for mail on the Ipad

I use POP for mail on my desktop machine.

My ISP is COX (so is my cousins)

My email is removed from Cox servers when i download my email.

My Ipad shows 2 emails. I did not open them.

I went to my desktop and downloaded the 2 emails which means they were removed from Cox's servers.

I went back to my Ipad and the 2 emails were still there. I opened one of them and it displayed correctly.

I left the other one there to see if it ever gets the message, which I doubt.

My Ipad and my cousins have both worked this way for years.

I did not update to IOS9 as I like to wait for the bugs to be ironed out and there is nothing earth shattering in IOS9

that would entice me to update. Especially now that this email bug has arisen.

I'm posting this message to confirm that IOS8 did not and does not have the issue described in this thread.

It also serves to put the Apple engineer that responded to your incident on notice that he is either incorrect or does not

understand the issue correctly.

You might wish to cut and paste my response to any reply you send to the Apple engineer.

To all suffering the issue in this thread I feel your pain and I would suggest that everyone who has posted here open

an incident with Apple. If they get enough complaints they may do more than try to spin this as an ISP issue or "it has

always worked like this".

I'm watching this forum so that if Apple corrects the email issue I can update to ver 9.

Spot on Cyclonemike! Am again really pleased to see this thread has gained some real momentum. Lets hope the message is getting through to Apple that we need the POP bug fixed ... asap. We shouldnt have to defend "why" we use POP. We just do, for various very valid reasons, and because it works!

Feeling a little stuck in the middle here and hoping someone can help me understand what happens next?

Either this is a design problem and Apple is working on it. Or - it was designed this way intentionally, but I have to figure that out and how to adapt to it with the help of this support community.

So it’s either going to get fixed at some unknown time. Or it doesn’t need to be fixed and I just don’t understand yet.

I guess nothing is really secure these days as noted earlier; including apps on the app store, Experian, T-mobile and Scottrade and the OPM were not secure this summer, so I guess a hacker or govt agency can see my stuff on a ISP server if they want to, no matter how my email is set up. But mainly it was about having the messages on my iOS device so that I could work whenever and have the content downloaded and accessible at all times (I thought that was what POP was about).

Just trying to figure out where to go from here or what next steps are - does anyone have experience with how these issues typically tend to play out - will Apple communicate / provide closure on this?

Do I wait and see if Apple releases a fix at some unknown time, or take the big hint and switch to IMAP. If I wait, I do the workaround, keep everything on the server and I guess my content gets refreshed on my iOS device when I need to access it, as long as I have connectivity.

If I give up and switch to IMAP - that’s fairly easy to do on the iOS device - I just lose everything and start over again (again). But on my ‘master’ machine it doesn’t look quite so simple to switch (even if I wanted to). I guess to have true IMAP I need to have all my devices configured that way to keep them in sync. There are articles on how to switch a master device from POP to IMAP. But some caution that existing email can be overwritten, or you have to import, put stuff in folders so it doesn’t get lost, etc. So at least to my basic user level, it doesn’t look simple, easy or clean and even if it really is - it’s more time than I wanted to devote to rebuilding my email workflow that was working perfectly fine previously for years through 10 different iOS devices. (not asking for help on how to switch to IMAP :-).

Is this how it normally works when there are problematic upgrades - we just keep sending incident forms in to Apple and wonder? Am just hoping to just get back to a reliable email workflow that is solid and accessible. I don’t want or need IMAP for my style of usage - it's great for many people, but I wasn't going to go that route unless it's forced on me. But at this point I just need to get on with business.

Does anyone have a definitive answer on what Apple’s position is on this?

Again thanks for the community and help from so many - the support has been tremendous.

AndroidEnvy wrote:

Does anyone have a definitive answer on what Apple’s position is on this?

Again thanks for the community and help from so many - the support has been tremendous.

There is no definitive answer, and you won't find Apple's position on anything until they publish it for the world to see. Right now we don't know if it's intentional or not. It's been discussed in the private forum frequented by Level 6 and above, and no one there has suggested it either way. If it's intentional it's a violation of the standards (RFC's) for POP3. I've posted a request to the forum hosts to see if they can escalate it, and I've filed a bug report. (Anyone who is a registered developer can, at https://bugreport.apple.com). If I get a response I'll report it.

The one solution that works partially is to leave messages on the server. That still doesn't solve the Sent folder problem. Switching to IMAP works, but with a significant difference from earlier iOS versions: IMAP doesn't keep messages with attachments on the iPhone either; it redownloads them when you open the message.

I think there was a bug in earlier iOS versions; when you deleted a message with an attachment the attachment sometimes wasn't deleted but was instead orphaned, and accumulating attachments could make the "Other" category grow forever. So this may be a new bug introduced it trying to fix that, or maybe someone got the idea that this change was the fix for that problem. But that's all speculation, which is not permitted by TOU.

Thanks Lawrence,

I appreciate the straight and honest answer, and your help on all this, very much.

I am having the same problem. Thought at first it was my Provider, EE(was Orange) but it is now evident that it is Apple. Looking forward to a speedy correction.

Lawrence Finch wrote:

"I've posted a request to the forum hosts to see if they can escalate it, and I've filed a bug report. (Anyone who is a registered developer can, at https://bugreport.apple.com). If I get a response I'll report it."

Thank you Lawrence, your input has been enlightening and helpful. Hopefully this is a software glitch. I was encouraged by your comment that if intentional it would be a violation of the standards for POP3 as I can't see that Apple would knowingly put itself in that position. Thanks again for helping and thanks to all on this forum for their contributions.

BTW - I had previously been in touch with Gordon Kelly the author of the Forbes article that had been linked to earlier threads on this board, when this email issue first broke. He wrote me today to update that he is writing a new piece covering this issue and other issues with 9.0.2. I don't know if it will be in Forbes again, but he is a very respected writer on technology issues and thought it was great that he is picking up this story on behalf of users.

AndroidEnvy wrote:

"BTW - I had previously been in touch with Gordon Kelly the author of the Forbes article that had been linked to earlier threads on this board, when this email issue first broke. He wrote me today to update that he is writing a new piece covering this issue and other issues with 9.0.2."

Thanks for this. I will watch Forbes for his next article.

Hi to all !

I am from Croatia ( so not from Australia, States, UK, Alaska...) and had the same problem like all owners of iPhones with iOS 9.xx.

Yes, I wrote "had" !!! Do not waste your time with settings new accounts or call your providers and search for solutions, restore phone to factory settings

and spend hours to set your device to work "good" again. Definitely, problem is iOS application Mail, so just install from App Store free application "ibisMail"

and continue to use your POP/SMTP servers as before and you will keep all mails in your device as you did before as well.

Maybe this is not bug in iOS 9.xx, maybe APPLE decided (instead of us - customers) how to manage mails in future (obviously IMAP).

At least they should give us choice in iOS, what way of handling mails we prefer, but no, they are Big Apple and can do what they want.

OK, I really like Apple iPhone, but if they will push and force us how to manage mails in future on our devices (for our money) and we accept that,

maybe one day they will decide to delete my photos, documents, music and.... from my device.

Really crazy, who in the world can decide ( instead of us owners ) what we shell store in our devices ?

No way, there are other smartphone producers in the world !

Btw., it is really funny how their tech support works, all around the world (as well in my small Croatia) they are repeating same advice (like Parrots),

reinstall you phone, make your account from the scratch, we heard about that issue for very first time....

I'm having this problem too and it's effecting my business - I can't download contracts. I'm at the point of thinking Apple should be sued for this. I have an IMAP account and it's downloading some files and not others. When you pay thousands for a computer that doesn't do the most simple job, the company needs to be held accountable.