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Why is safari crashing after ios9 upgrade

i upgraded to IOS 9 this morning and since the just about any web page in Safari with embedded video or video advertising is crashing. It quickly reloads and usually will proceed to play the video but it's a bit annoying. I've noticed similar behavior when following a facebook web link. Is there something I should be doing to fix this....clear browsing history or whatever...?

iPad Air, iOS 9

Posted on Sep 17, 2015 7:27 PM

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Posted on Sep 18, 2015 10:52 AM

iOS 9 Safari crashes when I use a text replacement in the URL field. As soon as it expands, Safari crashes. When I restart Safari, the tab is still there, awaiting a URL. Tried it 3 times and got consistent results.


Update: maybe it's not the text expansion that's crashing Safari. When the first letters I enter in an empty URL field are "sc " it crashes. I can expand "sc" after other letters are in the field.

37 replies

Nov 18, 2015 9:46 AM in response to Kerome

I have tried all the suggestions. Apple even helped me to Restore my iPad 2 (running iOS 9) Just like wiping history and data, it worked for a little while, less than a day, and now same thing. Crome works. I don't want to have to do factory reset. I have a lot of sites saved to my home page, and it would take forever to be able to get to them all and put them in bookmarks. Plus, Safari isn't working well enough to do this. Kerome said that the factory reset didn't solve the problem, either. Apple thinks my iPad may be on its way out. This has happened since i upgraded to iOS 9. Apple also said something about iPad and the system.

Dec 8, 2015 6:04 AM in response to TeamSmith

Hi TeamSmith,


My problem seems to have been solved. After Apple helped me to Reset my iPad, I had the same issues. As I said they thought that the

iPad may be on the way out. After a few days though, all of a sudden, my iPad seemed to be working much better. At least I don't have to go to Chrome to

use the web.


I have the iPad2. I was told that the processor for my iPad is part of the problem when running IOS9. My grandson looked at my settings shortly after the reset, and after it started to work properly again, but I don't think that he changed anything. I will ask him.

Apple Support is free for the holidays, so it might be worth a call to them for help. They walked me through saving things like PDFs to my computer, since

i guess they don't save in iCloud, and books that were not from the iBook store.

In looking at my Safari setting, Under search, "Search Engine Suggestions" is on, and "Quick Website Search" are on. Under General, "Open New Tabs in Background, Show Tab Bar, and Block Pop-ups are enabled.

Under Privacy & Security, Do not Track and Fraudulent Website Warning are on, and for Block Cookies, Allow from Websites I visit is checked.

On an earlier trip to the Genius Bar, I was told to close out tabs. He said something about Safari checking those as it is searching. Or something like

that. I do that when I remember to do so, and also holding and pressing the home screen button and then swiping up to clear apps that are running will sometimes help, I think. Seems that there are different options on that.

I wish that I could be of more help to you and explain why the reset didn't work, and then a few days later, everything worked.

I did notice that after I reset my iPad, under General and Capacity and Available, i have much more GB available. Why I don't know. I do have some books on my iPad, and photos (along with videos) and a couple of movies,and magazines. But, I had about the same amount before.

Also, on one Genius Bar trip, putting the iPad photos into iCloud, kept them on the iPad but freed a lot of space. iCloud kind of mystifies me on certain things.

What I can't remember is if after doing the reset, I restored from iCloud or my Computer. I usually keep notes when I use support, but for some reason I don't have that written down. I will try to call Apple Support and see if I can get that answer. I remember them saying that doing it from ? which one I can't remember could cause the same problem because the backup can be corrupted.

I wish that I could be of more help. Try the reset after backing up your iPad. Give it a few days, and maybe the iPad "gremlins" will have given up. Try Apple Phone Support if you are not comfortable with the reset, for help.

Good Luck. Let me know how it works out for you.

I just found my notes about the restore. I restored from my Computer! So I guess backing up your iPad to your computer in iTunes is the way to go. It now makes a little more sense that the corruption, if there was any, was in iCloud. Just make sure to back up important stuff to your computer. I have a new iMac that I bought earlier in the year.

Jan 1, 2016 9:10 AM in response to gordon jfromthundersley

Gordon,


My iPad still seems to be doing OK. If by crashing, you mean quitting, I didn't have that problems. Mine was more freezing. As I said in my Dec. 8 post,

it didn't seem to work, but then a few days latter it worked after I wiped it and reinstalled things. I used Crome when Safari wouldn't work, but that's not ideal when all the favorites and book marks are in Safari.

Did you take your iPad to the Genius bar and ask them to run a diagnostic. I had some issues a couple of years back and they

found a couple of apps to be causing some problems. I don't remember what the issue was that I had at the time.

Wish I had more suggestions. If your memory is really low, that might be an issue, but I found when my memory is really low on my iPad2 it

just runs a little slower. Every once in a while, Safari will quit on me, but it's not a constant issue.

My only suggestion is to wait a few days to see if it resolves itself like mine did. Also, I've been told that shutting it down everyday is a good idea for

things to reset.

I hope the mystery gremlin causing the problem goes away like mine did.

Jo Ann


Jan 27, 2016 1:34 AM in response to dancingstarr

HI. i had exactly the same problem. Every time I start typing in URL bar safari crashes.


i am using an iPad Air 2 on IOS 9.2.1


after trying to turn each browser related setting on and off and testing i identified one setting that seemed to be causing the problem. If I turn off Safari Suggestions the. The problem goes away and works fine every time.


Spettings > Safari > Safari Suggestions - toggle to OFF.

Jan 27, 2016 1:37 AM in response to miguelfromsanta cruz

HI. i had exactly the same problem. Every time I start typing in URL bar safari crashes.


i am using an iPad Air 2 on IOS 9.2.1


after trying to turn each browser related setting on and off and testing i identified one setting that seemed to be causing the problem. If I turn off Safari Suggestions the. The problem goes away and works fine every time.


Spettings > Safari > Safari Suggestions - toggle to OFF

Why is safari crashing after ios9 upgrade

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