icloud not backing up after ios9 upgrade

Hi,


I have not been able to get icloud to backup my iPhone since my upgrade to iOS 9.

iPhone 6, iOS 9

Posted on Sep 18, 2015 8:13 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Sep 18, 2015 8:15 AM

You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.


First check that your device is correctly connected to the wifi/internet (settings > wifi)


If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.


If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.


Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.


More about iCloud v iTunes Back Up

48 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Sep 18, 2015 8:15 AM in response to Penou01

You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.


First check that your device is correctly connected to the wifi/internet (settings > wifi)


If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.


If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.


Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.


More about iCloud v iTunes Back Up

Reply

Sep 18, 2015 8:39 AM in response to Penou01

After updating to iOS 9, all three of my iOS devices were not backing up & my previous backups were showing 0 kg & last backup was listed as never. I had backed them all up prior to updating. There seems to be some kind of glitch. I corrected the issue on my iPhone by signing out of iCloud, then rebooting my iPhone & signing back in. I then chose 'Backup Now" which worked & now the backup is showing the correct size & date.

Reply

Sep 18, 2015 8:25 PM in response to Penou01

iCloud backups seems to be messed up after iOS 9 upgrade. I've three iOS devices on two different apple IDs and they all are not able to perform the iCloud backups. Enough storage is available but the backup doesn't complete and it display the message 'The last backup could not be completed'

Reply

Sep 22, 2015 4:27 AM in response to KatharineB

after the ios 9 upgrade, 'backup now' cannot be found. update appeared to run successfully to completion.

immediately after upgrade, iCloud storage showed used storage of about 0.3 gb (photos not backed up). the next morning, iCloud storage used was ZERO.


any news on a fix from apple?

Reply

Sep 25, 2015 5:22 PM in response to Penou01

Since iOS 9, iCloud backup is indeed broken. It has to do with Apple's plan to implement "App thinning".

Source: http://9to5mac.com/2015/09/24/ios-9-app-thinning-delayed-icloud-bug/


So basically, if you upgrade to iOS 9, iCloud backup WILL fail. I tested this with iPhone 6+ and iPad Mini 3, all running 9.0.1 and backup failed. I recommend using iTunes for now and NOT to restore using iCloud. God know what other bug will show up.

Reply

Sep 25, 2015 8:41 PM in response to striders

I'm also suffering from icloud back ups being broken, but now I also can't backup to iTunes?? User uploaded file


I've tried resetting a few times. Logging out of iCloud and back in doesn't help either. Convenient timing. It hasn't backed up since 9/15/15 2:57 PM...

Reply

Sep 26, 2015 5:09 AM in response to striders

striders wrote:


Since iOS 9, iCloud backup is indeed broken. It has to do with Apple's plan to implement "App thinning".

Source: http://9to5mac.com/2015/09/24/ios-9-app-thinning-delayed-icloud-bug/


So basically, if you upgrade to iOS 9, iCloud backup WILL fail. I tested this with iPhone 6+ and iPad Mini 3, all running 9.0.1 and backup failed. I recommend using iTunes for now and NOT to restore using iCloud. God know what other bug will show up.

This is wholly incorrect and misleading. I acknowledge some are encountering problems (many of which get fixed), but many have had no problems at all, so typing WILL in capitals is more of a tantrum than helpful advice.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

icloud not backing up after ios9 upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.