Missing volume icon since ios9 upgrade

Question

Level 1

26 points

Missing volume icon since ios9 upgrade

my volume icon is gone when I reopen my iPad using my Smart Cover. To get it back I need to manually turn off and on using the side switch. I can manually raise and lower the volume using the switch toggle, but there is no icon that shows the volume being raised or lowered. If I don't close my iPad with the Smart Cover then I have no problem. Even when I close my Smart Cover, the clicking noise it is making is different from before ios9. I've tried restarting a few times and it fixes it until I close it with the Smart Cover then the problem reappears Again. I know it's not the Smart Cover as I've tried it on someone else's iPad and it works fine. Any advice would be helpful.

iPad, iOS 9

Posted on Sep 18, 2015 5:15 PM

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Answer 1

JWL33777

Level 1

27 points

Jul 26, 2017 12:03 PM in response to Steven519

I just started having the missing volume "icon" on my iPad Pro (12 inch purchased 12/2015) this morning. I do have the Smart Cover but have not tested it. I discovered the problem as I was listening to a radio talk show on the iPad when my iPhone rang & I needed to take the call. The volume buttons work but I don't see the volume icon or meter to be able to verify the volume change until I have pressed the button several times (and have hit the wrong button in the past so I use the icon/meter.). I will test what you have recommended but want to note that I am running iOS 10.3.2 which is the latest release. I read it was a fixed bug earlier on. Could it have been inadvertently reintroduced in this version?

Thanks,

Judy

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Answer 2

JWL33777

Level 1

27 points

Jul 26, 2017 12:15 PM in response to JWL33777

I just tried the fix by shutting it down completely by using the one button on the left side (when in landscape view.). I now have the icon back. I have tried using the Smart Cover and so far I have not run into the issue again. I will test it going forward and reply only if I have another issue.

Thanks,

Judy

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Answer 3

Demo

Level 10

166,633 points

Sep 18, 2015 5:18 PM in response to Steven519

Force restart the device. No data is lost. It is very much like rebooting a computer.

Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the scree.

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Answer 4

Steven519 Author

Level 1

26 points

Sep 18, 2015 5:22 PM in response to Demo

i have tried that and it fixes the problem for the time been. But if I close with the Smart Cover and reopen it, the missing volume icon problem comes back.

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Answer 5

Demo

Level 10

166,633 points

Sep 18, 2015 5:27 PM in response to Steven519

Have you tried resetting all settings? No data is lost when you do this, but you have to enter all device settings again including WiFi passwords. This action resets all of the settings back to default out of the box settings. It is sort of like rebooting the settings. The iPad reboots on its own when you reset settings.

Settings>General>Reset>Reset all settings.

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Answer 6

Steven519 Author

Level 1

26 points

Sep 18, 2015 5:57 PM in response to Demo

i tried the resetting all settings and it fixed one problem. Now I can swipe up from the bottom and adjust the volume and the icon will pop up on the screen. So that works now. But if I try to adjust the volume by using the toggle on the side then I still get no icon When I first open up the Smart Cover. Thanks for your suggestions, not sure what to do now? Maybe live with the way it is.

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Answer 7

Mars1912

Level 1

0 points

Sep 18, 2015 6:21 PM in response to Steven519

I'm having the same issue. Very annoying.

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Answer 8

Steven519 Author

Level 1

26 points

Sep 18, 2015 6:25 PM in response to Mars1912

yeah I don't know what to do now. I've tried everything. I'm guessing it is a software problem from ios9. I'm hoping it gets fixed in ios9 .1

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Answer 9

Demo

Level 10

166,633 points

Sep 18, 2015 6:25 PM in response to Steven519

I Don't know if the Smart Cover has anything to do with this. I have seen several people reporting this same problem about the volume indicator disappearing since they updated their devices. Try removing the Smart Cover and see if everything works OK. That's not a fix, it's just a troubleshooting step to try and narrow the problem down. If the cover is the culprit, it would be worth reporting to Apple as a bug in the iOS.

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Answer 10

Steven519 Author

Level 1

26 points

Sep 18, 2015 6:37 PM in response to Demo

ive had another person contact me with the same exact problem. When I remove the Smart Cover and manually shut off my iPad, everything works fine. But I have tried my Smart Cover on another iPad and it works fine. But I've tried another Smart Cover on my iPad and I still get the missing icon problem. Like I said before, I'm getting a wired low pitched clicking noise when I close my Smart Cover. Something is not right. Even my friends iPad is making the same sounds. I would like apple to know about this problem so it can be fixed. Is there a way I can do this?. I'm not the most computer savvy person. Thanks for all your advice tonight.

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Answer 11

Demo

Level 10

166,633 points

Sep 18, 2015 7:22 PM in response to Steven519

The only thing that you can do is to report this in the iPad feedback site here.

http://www.apple.com/feedback/ipad.html

When you get to the Feedback Type menu, you can select Bug Report. When you get to iOS version, it isn't showing iOS 9 yet, so simply add that in the description section where you talk about the problem. Apple doesn't respond to these reports except in very rare instances, but they do read the feedback and if more people report, the better the chances of getting it resolved.

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Answer 12

Steven519 Author

Level 1

26 points

Sep 18, 2015 7:22 PM in response to Demo

just sent in the report. Hopefully this problem gets fixed in next update. thank you for all your advise on this problem. Let's go steelers.

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Answer 13

Demo

Level 10

166,633 points

Sep 18, 2015 7:42 PM in response to Steven519

You're welcome and I am looking forward to a better game from the Black and Gold against SF on Sunday. 🙂

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Answer 14

Sep 20, 2015 12:13 AM in response to Steven519

Im having the issue too, it's the Smart Cover. If you sleep and wake your iPad from the power button, the volume icon returns each time, as soon as you use the Smart Cover to sleep and wake your iPad, it disappears. The only option is to switch off lock/unlock in setting and use the power button until Apple fix it. Or just use it as is and guess.

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Answer 15

SergZak

Level 6

10,354 points

Sep 20, 2015 7:24 AM in response to Steven519

Issue has been reported here:

iOS 9 Volume Indicator with Smart Cover bug

It's a bug that affects the iPad mini 2 and the iPad Air 2 (at least). You are not alone and the only solution to get the volume icon back is to NOT use the Smart Cover to sleep the device. If you do, you can get the volume icon back by sleeping the device, then waking it via the Sleep/Wake switch.

I now see that it was Steven519 that posted in that topic as well. 😉

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