Can't delete iCloud backup, storage full

I am going through the same issue, and the bottom line is Apple escalated my case, and engineering will be removing incomplete backups from my iCloud in a few days. This happened after I upgraded to iCloud Drive. I also installed the latest 9.0.2 IOS update, to no avail.

Apole REALLY SCREWED this one up.

I'm having similar problems- backed up old iPhone 6 and restored data to new iPhone 6s. Cannot delete old iPhone 6 back up from cloud, error signal says this backup is in use. Phoned Apple very helpful- reset iPhone to by deleting all settings and restoring from backup but still unable to delete old backup.

Hoping for a call back from Apple

Good luck. I have the exact same issue and have had an open ticket with Apple for the past 10 days now. All I get are phone calls every 2 days telling me, nothing yet, the engineering team is still "working" on it. It's absurdity since it would't take more than two minutes of anyone's time to simply go in and delete the corrupt backups. My phantom space was nearly 60gb, but somehow I got it down to 25gb, but my iCloud is completely full as a result. I thought maybe if I downgraded from the 200gb plan to the 5gb plan I would be over space and the extra would be deleted. No such luck. Now I just get repeated e-mails at how my iCloud is full and I can't backup or send or receive e-mail. Between my MacBook, iPhone 6s+, iPad air 2, iPad mini, and apple watch I would have thought I spent enough money at Apple to actually get service from the Apple Care plus team but they are useless.

MY case was wrapped up today. Apple support fixed it. It took about 7-8 days, and my space SLOWLY freed up a little bit every day. I have no idea what their process was, but it is now fixed.

Patence will be rewarded if you have an active case open with Apple Support.

I had the same problem and was able to fix it by logging into my Mac and opening iCloud Settings. Unlike my iPhone, it allowed me to delete the old corrupted backup. Here are more explicit instructions. Good luck! iCloud: Remove an iOS device backup from iCloud

I just fixed this same problem, you need to first click on icloud, scroll down to back up and turn it off, then go back and click on storage, then manage storage, then under backups go on your iphone, then you need to wait until the loading icon next to back up options stops spinning, then you can scroll down and delete the back up, it wont delete if you try to delete it while the loading icon is still spinning, it will just say it can not delete at this time.

I have the exact same issue (as the original post) with a phantom backup taking up space that I am unable to delete. There is nothing there for me to click on to manually delete. none of the proposed solutions have worked to date. I plan on calling apple support tonight to see what can be done on their end.

Orangebuckeye,

Your issue sounds exactly like mine. It wasn't as easy as going into iCloud.com and deleting old backups. Apple support had to do work in the back end, and it took almost a full week to get it completely resolved. Their tech was really good and communication was good.

Call support, and they will take care of it.

Axl

I called support and they took care of me. They fixed it about about 45 mins - hour on the phone. It was nothing that I could have done differently. The fix was completely on their end just as the previous post said. They had to "release the reserve space."

Glad you got it worked out!

my Backups shows 0kb and nothing to be deleted

contacted Apple support and told me this is on-going issue and engineer is still working a fix for it

she told me the issue when migrating to new server with ios 9

Having exactly the same issue (with exact same iMac Manage Storage screen visuals as danielnwk above) over here in the Netherlands. Can confirm, Dutch Apple support has the same message: iOS9 issue, have to wait till next update, until then advise is: use iTunes for backing up iOS devices.

Apple support told me they'd free up my storage space from their end, and to give that 24 hours to 'kick in'. So waiting to see what happens tomorrow when I'll check my storage.

Same issue, can't delete the backup whether I do it on my iPhone or my Mac.

Settings>iCloud>Storage>Manage Storage>Select my iPhone backup>Delete Backup>Turn Off & Delete>"Cannot Delete Backup - This backup cannot be deleted at this time."

System Preferences>iCloud>Manage>Backups>Select my iPhone backup>Delete>Delete>"This selected items couldn't be deleted. - Try Again Later"

An Apple support personnel whom I spoke to over the phone confirmed that she was able to see multiple backups on my iCloud even though I am only able to see one. She also commented that she find it strange that my backups are not overwritten every time it backups and that the other few backups are dated about the same period of time.

She said that this is apparently a known issue and Apple is aware of it.

Wonder how true it is.

Thanks. This has fixed my problem on the iPhone as well as iPad. Much appreciated.