Can't delete iCloud backup, storage full

After upgrading my iPhone 6 Plus to IOS 9, my iCloud storage shows 5GB of my 25GB available. It shows an iPad Air (not yet updated to iOS9) backup of 516MB, and an iPhone backup of 0 KB, which I cannot delete (This backup cannot be deleted at this time). Documents and Data only 6.9MB, but only 5 GB available, and not enough room to continue to back up the iPhone. The 19GB iPhone backup appears to have been corrupted and cannot be deleted or updated by the phone. Looks like lots of folks are having similar issues. Any solutions?

Apple has been spending lots of energy creating new, exciting products but has been lax on supporting the back end, which is just as important. iCloud for Windows still not updated for Windows 10, and iTunes has issues with Windows 10, not resolved in iTunes 12.3. Come on, Apple!

iPhone 6 Plus, iOS 9

Posted on Sep 19, 2015 11:49 AM

51 replies

axl1126

Level 1

4 points

Nov 4, 2015 6:11 AM in response to orangebuckeye

Glad you got it worked out!

Jan 10, 2016 4:59 PM in response to slimzee

Thanks. This has fixed my problem on the iPhone as well as iPad. Much appreciated.

Mar 22, 2016 7:57 AM in response to slimzee

Thank you for this, that was the trick I needed! Had a ghost backup from a phone that was damaged and replaced sucking up all of my space.

Jun 9, 2016 9:40 AM in response to ravi roshan

I connected iPad via USB and unlocked the iPad...I was then able to delete the iPad backup.

Jun 10, 2016 9:38 AM in response to ravi roshan

Awesome, this worked for me. Thanks Ravi!

Jul 3, 2016 8:58 PM in response to japplewong

hi japplewong!

thank you so much. this answer worked for me! finaly my icloud storage reset to 5.0 gb!

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Can't delete iCloud backup, storage full