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Level 1

42 points

Can't delete iCloud backup, storage full

After upgrading my iPhone 6 Plus to IOS 9, my iCloud storage shows 5GB of my 25GB available. It shows an iPad Air (not yet updated to iOS9) backup of 516MB, and an iPhone backup of 0 KB, which I cannot delete (This backup cannot be deleted at this time). Documents and Data only 6.9MB, but only 5 GB available, and not enough room to continue to back up the iPhone. The 19GB iPhone backup appears to have been corrupted and cannot be deleted or updated by the phone. Looks like lots of folks are having similar issues. Any solutions?

Apple has been spending lots of energy creating new, exciting products but has been lax on supporting the back end, which is just as important. iCloud for Windows still not updated for Windows 10, and iTunes has issues with Windows 10, not resolved in iTunes 12.3. Come on, Apple!

iPhone 6 Plus, iOS 9

Posted on Sep 19, 2015 11:49 AM

Best reply

JosephWit Author

Level 1

42 points

Posted on Sep 19, 2015 1:04 PM

on the phone: Settings- General- Storage & iCloud Usage, or Settings- iCloud- Storage- Manage Storage (either one) shows Backups: Joe's iPhone (ThisiPhone) 0KB. Click on the backup, it shows Latest Backup- Never (since I tried to delete it- before it showed 9/16 which was the last backup before iOS 9 upgrade), backup size 0 bytes. Option to DELETE BACKUP brings up "Do you want to TURN OFF BACKUP and delete all backup data for this iPhone from iCloud?" Clicking "Turn Off and Delete" shows "deleting....."and it stops. But the iPhone backup 0KB is still listed, and there are still only 5GB of space available - the 0KB backup is taking up its usual 19GB, and has NOT been deleted. The option to delete is gone until I restart the phone.

There is no other way on the iPhone to turn off iCloud backup, is there?

View in context

51 replies

Mar 19, 2016 1:24 PM in response to G@dgetgirl

if you are not able to delete old backup then check once again in setting > icloud > inside this you can get one option BACKUP (make sure that option is on) now you can go and check in manage option now you will able to delete the old backups.🙂

Mar 22, 2016 7:57 AM in response to slimzee

Thank you for this, that was the trick I needed! Had a ghost backup from a phone that was damaged and replaced sucking up all of my space.

Jun 9, 2016 9:40 AM in response to ravi roshan

I connected iPad via USB and unlocked the iPad...I was then able to delete the iPad backup.

Jun 10, 2016 9:38 AM in response to ravi roshan

Awesome, this worked for me. Thanks Ravi!

Jul 3, 2016 8:58 PM in response to japplewong

hi japplewong!

thank you so much. this answer worked for me! finaly my icloud storage reset to 5.0 gb!

loot39

Level 1

4 points

Sep 11, 2016 6:01 AM in response to JosephWit

I have been dealing with the same problem, Been chatting to support,

chat ended with with server error please click to reconnect... Seems they no what the problem is but can't do anything about it, Remove i cloud sell your iPhone and buy android phone. This will save me thousands of pounds a year.

Can't delete iCloud backup, storage full