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iPhone 5S blue screen of death (BSOD) after iOS9 update

iPhone is stock in this loop (blue screen > restart ). After holding the home+power button and following the restore or update procedure in iTunes error 9 appears. Basically, neither restore or update work through iTune.

This is happening after a recent update to iOS9.


Anyone else has this issue?

iPhone 5, iOS 9

Posted on Sep 19, 2015 2:01 PM

Reply
60 replies

Jun 3, 2016 2:16 PM in response to Sheetos

We have four iPhones in my family. (3) 5's and (1) 6S. Guess what? Two of our 5s's are doing the same thing. They are useless! I say there are enough of use loyal iPhone users out there that should contact their local news stations; social media and complain about this issue. I think then, we should get some sort of resolution to this widespread issue. It's time that Apple takes some responsibility for this and do the right thing for us. I hope you all agree.

Jun 3, 2016 2:56 PM in response to m232323

m232323 wrote:


We have four iPhones in my family. (3) 5's and (1) 6S. Guess what? Two of our 5s's are doing the same thing. They are useless! I say there are enough of use loyal iPhone users out there that should contact their local news stations; social media and complain about this issue. I think then, we should get some sort of resolution to this widespread issue. It's time that Apple takes some responsibility for this and do the right thing for us. I hope you all agree.

If you go to youtube and lookup iPhone 5s Blue Screen of Death Fix 100% Working, you will see this issue is most commonly associated with hardware failure in association to improper steps taken in the servicing or repair of an iPhone. The video dates back to 2014, long before iOS 9 so this was not the fault of any particular update. A restore would have prompted the same results. I am making no recommendations to follow steps in outsourced videos, but the first end does explain the cause of said issue.

Jun 3, 2016 3:31 PM in response to m232323

I see. I was hoping, for your sake, that it was the fault of a repair. With a record of the repair, I might find reason to hold the person who serviced it responsible. Another alternative to getting those iPhones taken care of might be an unexpected one. I don't know how far out of warranty your 2 devices presently are, but if you have an AMEX and the devices are less than 2 years old, you may have the added perk of having a prolonged warranty of sorts. AMEX doubles the life of electronic service warranties and all you need to do is verify that your card has this, make an appointment at the Genius Bar, have the repair done, and send AMEX your receipt. They'll repay you for the charges.

Aug 2, 2016 1:17 PM in response to BBoiss

My iphone 5s 64 GB is 2,5 years old, I upgraded to 9.3.3 when it was available and it started to show the BSOD a couple of weeks ago. I've followed the instructions for DFU mode and have chosen the 'install as new iphone' option (from iTunes). It worked for a few days then BSOD was back again. Then nothing seemed to bring it back alive again, so I just left it connected to my Mac and found it alive again an hour later and it has worked for a couple of days again. This just shows that the BSOD is pretty random and probably hardware related. I have my old 4s as a backup (bought a kit to be able to swap nano sim to the micro sim frame in the 4s). This gives me time to consider if I want to wait for the new iphone 7 (6 months) or switch to an android phone (Huawei P9 gets a pretty good press). Apple is supposed to be the hardware champion, and we take the lack of s/w functionality as a trade off. But now I'm not so sure anymore. The 4s works great, though (I left it at IOS6 ;-).

Oct 17, 2016 8:13 PM in response to surfingxp

So with my iPhone 5s it's really sketchy. It was running iOS 10, I put it in DFU and downgraded to iOS 9.3.5, at which point the iPhone screen was flashing rapidly near the edges constantly and then began the bootloop. I then updated to iOS 10, which fixed both... For a good 8 hours. I proceeded to use snapchat filters on this "fixed" iPhone, which caused a bluescreen. A groupchat on IG for which I have notifs on was spammed, which caused another bootloop shortly after. I'm going to try to contact Apple and get an official fix to this issue instead of trying anything sketchy. Unless I run out of options. Stay tuned for updates

Nov 28, 2016 11:25 AM in response to Jimish Shah

I tried all the steps provided in this forum. didn't resolve the problem, which started after the update. I went to Apple store, they said they can't do anything about it since it is a hardware issue! can you believe that?? it was a perfectly working phone before the update. what hardware issues can they mean? I am wondering what the consumers options are in this case.

iPhone 5S blue screen of death (BSOD) after iOS9 update

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