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Stuck key on 12 inch Macbook keyboard

I wonder if anyone can help me. The "i" key on the keyboard of my 12 inch Macbook is sticking. It does not have the same "click" or tactile feedback that the other keys have. I try to keep the keyboard clean and free of crumbs, dust, etc, however something just doesn't seem right. Is there a safe way to remedy the problem myself?


Thanks!

Chris

MacBook (Retina, 12-inch, Early 2015), OS X Yosemite (10.10.5)

Posted on Sep 19, 2015 5:20 PM

Reply
134 replies

Jun 25, 2016 8:55 PM in response to marckr32

I Having the same problem on my H and . Key. Passed to Apple service Centre for warranty in Malaysia, laptop being returned within 3 days and saying no problem. But the problem appeared again on the first day I received the MacBook.


From the form, what the Engineer did was only recalibration and reformat, they not even open the device and check it! (As record in the service form)

Sep 8, 2016 10:00 AM in response to ChrisM10

In less than a year, I have had my MacBook 'blown out' and then completely replaced. Both times I had the stuck key problem but the second time there was a really major problem causing the replacement. The problem was the connection between the mother board and the screen. It started trying to turn itself on while the lid was down!!


As for me, a touch typist (avg, 100 words a minute) I fear that keyboards as we know them are on their way out, just like optical drives and the 3.5 earphone jack. Kids aren't being taught cursive any more because they all use keyboards, but what the heck will we do when keyboards don't function?

Sep 14, 2016 9:50 AM in response to ChrisM10

If your macbook is out of warranty like mine is and you get stuck keys, its actually very easy to pop they keys out (they won't break if you pop it from the correct side, even though they feel well secured).


But this worked for me, try it at your own risk..


Firstly, DO NOT try and pop your key out from the bottom, the bottom part of the key acts as a hinge that will break if you pop it from that direction.


Get something small like a paper clip (I actually used an open stable) to fit inside the gap. Once you slide the paper clip inside the gap, move it to the top of the key and pivot the paper clip forwards (ie away from you) so the top of the key starts to lift. When you have lifted the key enough from the top, pull it with your finger, the key then pops out like a regular keyboard and you can remove any debris quite easily.


Before putting the key back in, have a look underneath the actual key and you will see the "hinges" or hooks towards the bottom of the key on either side. These hinges need to be hooked back in so DO NOT just put the key back in its place and press it down, you will break it! Once you have hooked in the bottom half of the key, you can just press the top of key to push it back into place.


I hope this helps!

Sep 16, 2016 10:13 AM in response to AjLSYD

Thanks for the great "hack" of flicking the switch with the keyboard upside down! It works like a charm for me. I use my Macbook keyboard intensely and get keys stucked in a shallow position all the time, it's infuriating. The keys either stop working, or need a strong hard press to register (I'm a light touch typist, that's why I prefer short travel keys). The keys normally get unstuck after a good 20-50 firm & repeated presses on them, but your trick of flicking them upside down gets them unstuck much faster & easier.


I really appears be a design weakness of some sort, it's been doing that since the first week I got it. I keep my Macbook immaculately clean, no crumbs or dust, but the trouble reappears very frequently, usually on keys I use often and out of the blue in the middle of an long typing session. I'm not really sure it's dust or particles that get them stuck, it feels more like part of the key mechanism just gets stuck in a shallower position and needs a nudge to pop back up. Eventually, I'm going to take my MacBook for servicing, I'm hoping a replaced keyboard will resolve the issue once and for all.

Sep 16, 2016 11:05 AM in response to ChrisM10

Taking that keyboard out is no trivial matter. Watch the teardown (somewhere on the internet) and you have to remove the batteries that are glued in as well as just about everything else.

I took mine in and they gave me a replacement. That was last summer (2015).

I bought a six pack of compressed air at COSTCO and that worked pretty well. I think you are right about the mechanism hanging on its own. The gap is very small around the keyboard. However, on my MacBook pro (late 2013) I had a similar sticking on my trackpad. It would move but it wouldn't click. The gap was very very small. I tried anything I could learn but no joy. Finally, and this worked great, I took the plastic coated paper from the back of a pack of post-its and used that to clean underneath the perimeter of the track pad. The paper came out dirty so I went around all the way and it was like I had a new track pad!

I think you are right about this keyboard; Apple needs to review this design.

Dec 4, 2016 11:57 AM in response to Mle2

This was driving me nuts too. Apple replaced the keyboard and trackpad, but the issue remained. I finally found a simple solution: turn off "tap to click" in System Preferences. For some reason, the over-sized trackad is way to senitive and any glace with a finger or palm sends the line curor up a few lines. With the taptic feedback, I don't really miss having tap to clink on. For a time, I wanted to fling my Macbook 12-inch across the room like a Frisbee. All is well now.

Stuck key on 12 inch Macbook keyboard

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