Recent upgrade to iOS 9 - Old videos taken in portrait mode show in landscape mode (crop/zoom in effect)

Hi guys,


I recently upgraded my phone from iOS 8.3 to iOS 9 on my iPhone 5S and I have this irritating bug:

Videos taken with my old iPhones (3GS and 4S) in portrait mode are now showing in landscape mode while holding the phone vertically.

The videos now look cropped/zoomed in with no possibility to zoom out.

However, when editing the old video using the Edit function, the video shows up in portrait mode as it should be.


For videos taken in portrait mode on my iPhone 5S, there is no such issue.


Do you guys have the same issue? Is there any way to fix it?


Thanks!

iPhone 5s, iOS 9

Posted on Sep 19, 2015 7:00 PM

Reply
27 replies
Sort By: 

Sep 25, 2015 8:04 PM in response to SG_RyanGiggs

Has apple posted any knowledge alerts on this? Or is it just that most people don't look at older videos?


I have twins that turn 3 in December. Because of this glitch all of their first year baby photos or videos crop off their heads.


APPLE PLEASE GIVE BACK MY BABY PHOTOS!!!!!

Reply

Oct 3, 2015 7:48 AM in response to chengdx

I only had a handful of videos that were affected. And here is what I did:


1. Plugin iPhone to computer, open 'Photos' and import those affected videos.

2. While in Photos, share the video and send it to yourself using iMessage.

3. Save the video to your phone, and this reverted to original portrait format.

Reply

Oct 19, 2015 9:22 AM in response to chengdx

I had this problem as well. 3 videos from back in 2012 (the 3 oldest ones on my phone) were affected. I just texted each one to myself in iMessage, and saved it from the text screen, and that seems to have fixed the problem. I deleted the old 'landscape' versions and now it's like it never happened.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Recent upgrade to iOS 9 - Old videos taken in portrait mode show in landscape mode (crop/zoom in effect)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.