Level 1

4 points

Recent upgrade to iOS 9 - Old videos taken in portrait mode show in landscape mode (crop/zoom in effect)

Hi guys,

I recently upgraded my phone from iOS 8.3 to iOS 9 on my iPhone 5S and I have this irritating bug:

Videos taken with my old iPhones (3GS and 4S) in portrait mode are now showing in landscape mode while holding the phone vertically.

The videos now look cropped/zoomed in with no possibility to zoom out.

However, when editing the old video using the Edit function, the video shows up in portrait mode as it should be.

For videos taken in portrait mode on my iPhone 5S, there is no such issue.

Do you guys have the same issue? Is there any way to fix it?

Thanks!

iPhone 5s, iOS 9

Posted on Sep 19, 2015 7:00 PM

Top-ranking reply

deroo

Level 1

29 points

Posted on Mar 29, 2016 4:02 PM

yeah the ug is still there in 9.3, however there is a workaround if you must see the video on your phone.. jus edit the video and slightly shorten one end of it, save it as a new clip and you're done. This is not how it should be however. If you save your photos and video to iCloud, the videos are fine there. Log in to iCloud.com, find your video and play it, it'll be fine. Download it and it'll play fine. If you use the Photos app on a Mac, the video will also be fine there. Rest assured, the videos aren't ruined, you're just unable to view them correctly on the iPhone.

View in context

27 replies

Sep 25, 2015 6:58 PM in response to chengdx

I have the same problem as well... seems like only very old videos affected... very annoying... when the video subject's head is being cropped off...

williano

Level 1

5 points

Sep 26, 2015 7:28 PM in response to Arthur_Dent_CT

YYup. Pls return my videos!

rusmo

Level 1

8 points

Sep 28, 2015 7:21 AM in response to chengdx

My wife and I are seeing this on our iPhone 6's. Update 9.0.1 did not address this issue.

Sep 28, 2015 8:00 AM in response to chengdx

Any chance Apple will fix this in the next iOS release?

i'd say so if we complain more frequently and get others to chime in.

GIVE US BACK OUR PHOTOS!!!!

Sep 28, 2015 11:45 AM in response to Ralph9430

I've submitted a bug report via that link and hope that many of you will do the same.

Be regards,

rusmo

Level 1

8 points

Oct 21, 2015 12:45 PM in response to tony19118

I wonder if you're losing resolution doing that. I'm pretty sure videos sent over text are compressed to spare the data usage, although there may be a setting to send the uncompressed versions.

rusmo

Level 1

8 points

Oct 21, 2015 12:47 PM in response to chengdx

Disheartened to report I am still seeing this issue in IOS 9.1 😟.

larrycl

Level 1

9 points

Dec 9, 2015 7:41 AM in response to chengdx

Just upgraded to ios 9.2 and it appears the bug is still there. 😕

24Golfer

Level 1

110 points

Dec 23, 2015 12:56 AM in response to larrycl

Yeah I'm also unable to retrieve the original videos

Jan 1, 2016 12:23 AM in response to hot knotts

This works! Thanks!

larrycl

Level 1

9 points

Mar 22, 2016 1:25 PM in response to larrycl

Bug still exists in IOS 9.3

Apr 2, 2016 3:54 PM in response to deroo

I see this also and have reported it as a bug.

Videos are all fine, as you say deroo, but can't be viewed properly.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Recent upgrade to iOS 9 - Old videos taken in portrait mode show in landscape mode (crop/zoom in effect)