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Not able to open attachments in email after dowloading ios 9

why do i keep getting this message This message has not been downloaded from the server. when the attachment was there before i downloaded ios9

iPad Air, iOS 9

Posted on Sep 20, 2015 12:21 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2015 9:11 AM

This is ridiculous. I have resent e-mails to myself that had the error of "This message has not been downloaded from the server", they show up with the entire e-mail message for a day then I go back in the next day and receive that error. I have important e-mails that I save on my phone for traveling but now they are rendered useless. I have looked all over the place for a fix but all I find are IMAP/POP suggestions. I didn't change a single setting in my mail app yet once I upgraded to IOS 9 this issue started.

79 replies

Oct 23, 2015 3:48 PM in response to Marciacamarilloca

As penance for incorrectly calling the resolution of the issue following the iOS 9.1 upgrade I have spent the evening drafting a new fault description for the apple feedback site. Feel free to copy from this post and submit as many times as you like at: http://www.apple.com/feedback/


Subject:

iOS 9 issue with pop/smtp email


Description:

Following upgrade to iOS 9, the content of emails downloaded to pop/smtp email accounts are randomly lost after roughly 24 hrs. The email content is replaced by the message: This message has not been downloaded from the server. The same email accounts on an iMac running OS X Yosemite & another iOS devices still running iOS 8 do not exhibit this behaviour. The 4 iOS devices upgraded to iOS 9 (iphone 6 & 5c, iPad 3 & air2) all exhibit the same behaviour.The same behaviour has been confirmed at iOS 9.0, 9.01, 9.02 and 9.1. Unlike ios8, when mobile data is not available on the iOS9 devices image content is lost from downloaded emails.Loss of the email content is unrelated to emails presence on the email provider's server. This iOS9 bug has resulted in the loss of irreplaceable user email data.

Not able to open attachments in email after dowloading ios 9

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