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Problems with mail in iOS 9

I have updated my iPad generation 4 to iOS 9. First the iPad froze when it updated to the OS, I had to press and hold down both buttons for a few seconds in order to restart the iPad.

I have now discovered that the contents of all of my email are missing, the emails are still there but they lack content, it only says "The letter has not been downloaded from the server." The contents of the e-mail is visible the first time I open them, but the next time the content is gone.

How do I recover the contents of my email?

iPad (4th gen) Wi-Fi, iOS 9

Posted on Sep 20, 2015 4:33 AM

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Posted on Sep 20, 2015 3:55 PM

I Have the same problem on my iPad Air. We need help. Seems ios9 is giving a lot of problems.

244 replies

Oct 29, 2015 9:05 AM in response to Philly_Phan

If Apple doesn't want customers using POP -- after allowing it for years -- then they should say so, not do a stealth-delete-****-up of a built-in app.


Since my iOS mail app is set to never delete from server, I have no problem getting my messages in my Windows email client -- and they do *not* disappear later!; nor do I have a problem accessing the web-mail from browsers (though I have not done it from Safari on iOS, I'm not dumb enough to think that Apple won't somehow have messed up *that* interface as well and I'm not going to try to lose mail permanently).


It looks to me as if something in iOS 9 somehow set a flag or branching-instruction wrong in the mail app coding, and Apple hasn't addressed it as "important". After all, *their* mail servers aren't POP so why should they care? Maybe they don't realize that a lot of people have non-Apple mail accounts! even use POP (whether or not they have a choice).

Oct 29, 2015 9:41 AM in response to fogey22

Actually, the problem is with both POP and IMAP - but due to differences in handling between the two protocols, you see a difference in its manifestation.

The apparent link between the two, aside from the underlying email client, is that mail can only be retrieved and read if you have an unbroken/continuous network connection. When the client-server link is lost, we appear to lose the ability to read downloaded local copies of email messages retrieved from the server. Evidence would suggest that the locally stored messages are erroneously deleted by the client when the network connection is interrupted. You only have to monitor the local memory storage for email (in settings) to see that your email isn't being stored in its entirety; only plain-text appears to be persistently stored on the local iThing.

This becomes an issue, for POP, if the server copy is deleted after downloading to the email client; once the network connection is subsequent interrupted (when the local copy of the message becomes inaccessible because of the bug) it is not possible to recover a further copy from the server.

IMAP is handled slightly differently, however, the local message store cannot be accessed following interruption of the network connection - again, the local message content appears to be deleted when the network connection is lost or disabled. The IMAP client will only attempt to recover a fresh copy of the message if (1) the server copy of the message is intact, (2) the network connection is available, and (3) you attempt to access the locally stored message.

The POP issue is "reported by Apple" to have been fixed in iOS 9.1. Sorry, I'm unable to easily verify this for myself - however, I can reliably confirm the issue with IMAP in iOS 9.0.2 and iOS 9.1. A previous respondent has today confirmed with Apple that this is now a known issue - and is being investigated.

Oct 29, 2015 9:54 AM in response to LotusPilot

I do know that my own case of POP hasn't been fixed under 9.1.

I don't have any IMAP mail to test.


It is nice to know that Apple says they are looking at the issue.


I'm glad I'm not the coder having to figure out what interaction between iOS & Mail-app went awry!


But I am re-adjusting how I deal with my email. What was easy is now more complicated.

Oh well.

Oct 29, 2015 5:12 PM in response to dannyfromhöllviken

Apples solution to the email problem seems to take time, but I have come to a temporary solution.

I have my original pop account on my iMac when I looked at my e-mail account settings there, I discovered that the settings under "Advanced" the default setting is: e-mails will be removed after 2 days, I changed this to: Delete messages after they have been removed from the inbox.

This does not solve the problem of the already-lost emails but it does so that no new emails disappear as long as they stay in the inbox.

Nov 2, 2015 2:12 AM in response to LotusPilot

SStructured testing over the weekend has shown that this problem is also potentially expensive when connecting over cellular.


What appears to be happening, for all email, is that the iOS mail-client is attempting to unconditionally reload all "embedded" content from the mail-server (over the active network connection) at every attempt to read the email Message. If you monitor the network traffic when accessing a message, unless the local email message content is simple text only, you'll see that the mail client will attempt to download the message again from the server. If the network connection is missing, you'll not be able to view the message - despite having previously downloaded its content.


THis repetitive downloading of messages will add considerably to your cellular data usage. Whilst repetitive loading of message content over WiFi has a lower cost, regardless of the network bearer in use, you can only "read" an email if you have an active connection to the mail server. As is, this makes the embedded iOS mail client no better than web-mail for reading any received messages.


THis expensive, repetitive and unnecessary download of graphical content can, in part, be mitigated by changing a mail-setting (disable "load remote images" in mail settings). This prevents downloading/re-downloading of graphical message content on every access, but does not resolve the underlying fault.


When, if, Apple ever get around to fixing this maddening fault, perhaps they'll fix the double-capitalisation issue that again affects text input from the virtual keyboard (of which this response shows several examples). Come on Apple, time to rapidly fix these problems instead of just concentrating on your profits; we, the customer, have all contributed to your bottom-line.

Problems with mail in iOS 9

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