Windows 10 with aiport utility v 5.6.1 doesn'see my device, Win 7 was ok

My older PC with Windows 7 worked fine with my wireless airport device using Netgear WINDA3100 wireless stick. My new PC with Windows 10 does not see the airport express at all. I'm using Airport utility 5.6.1. Device manager says the Netgear stick with updated driver is working ok. Unplugging airport to reset it has not helped. Any ideas? Thanks in advance!

AirPort Express 802.11n (1st Gen), Other OS

Posted on Sep 20, 2015 9:11 PM

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17 replies

Dec 17, 2016 4:03 PM in response to dhinfo12

I've noticed that the airport utility with windows 10 does not recognize any apple device. Not sure it's even a functional software program. The only thing it's capable of doing is saying "Airport Utility was unable to find any Airport wireless devices." It performs no other functions. They might as well have just given us a text window.


I have no problems recognizing my airport extreme base with my mobile utility on the iPad.


I think it's mostly apple's continued way of trying to get people to use overpriced mac laptops/desktops: they just refuse to make any software work on windows. Oh, they'll give you all kinds of advice about hooking it up to your laptop with an ethernet cable, then updating the firmware, or doing a factory reset, or all other kinds of user-intensive work-arounds (none of which will work). At the end of the day,though, the only thing that should be done is a rewrite of the utility so that it does anything functional at all and does it the way it should. I know, I know. That's crazy talk. This is apple. Everything is perfect. Any failure is the fault of us users.

Dec 19, 2016 8:40 AM in response to Kay_Rock

In addition to Mike's Pad's comments, you can check to see if the AirPort Utility is properly installed on your Win10 box.


For Windows 8, 8.1, or 10, the AirPort Utility for Windows will have two applications listed in the Apps & Features window: 1) AirPort & 2) Bonjour.

  • The AirPort Utility for Windows is 32-bit but can run on either 32- or 64-bit versions of Windows.
  • Installed file locations:
    • dnssd.dll located in C:\Windows\SysWOW64\ (32-bit)
    • dnssd.dll located in C:\Program Files (x86)\AirPort (64-bit)
    • mDNSResponder.exe in C:\Program Files (x86)\Bonjour (32-bit)
    • mDNSResponder.exe in C:\Program Files\Bonjour (64-bit)
    • APUtil.exe, APAgent.exe, & APDiskPrefs.exe in C:\Program Files (x86)\AirPort (32-bit)
  • Note: If running any version of Windows under Parallels to allow the AirPort Utility for Windows to discovery a base station, change the Parallels network setting to a Bridged Network for the virtual machine.


Re-install AirPort Utility for Windows:

  • Move or delete the dnssd.dll file from the two folder listed above. (Note: These are the 32- & 64-bit versions of the Bonjour Client Library and are required by the AirPort Utility. If either of these files are missing could be the reason that the utility is not finding the base station. However, even if they are both present, they may not be properly registered in the Windows Registry. That is, as far as Windows is concerned, they don't exist.)
  • Download the AirPort for Windows installer. (Note: This utility has not been updated since Windows 7. It will run on Win7, Win8, Win8.1, & Win10 but it will not work with the latest 802.11ac AirPort base stations. It should be fine with the 802.11n models.)
  • Run the installer using "Run as administrator" privileges. (Note: If you get the option to Repair or Uninstall, choose the Uninstall option. Allow the uninstall process to complete. The Bonjour application should now be missing in the Apps & features listing.)
  • If you didn't get the Repair/Uninstall dialog window, then let the installer install AirPort for Windows in its default folder.
  • Reboot the PC.

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Windows 10 with aiport utility v 5.6.1 doesn'see my device, Win 7 was ok

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