Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error with iOS9 iTunes could not sync notes to iPhone because the iPhone disconnected

Since iOS9 upgrade: When using iTunes to sync with PC get error message: iTunes could not sync notes to iPhone because the iPhone disconnected

iPhone 5, iOS 9

Posted on Sep 20, 2015 9:43 PM

Reply
Question marked as Best reply

Posted on Sep 21, 2015 12:05 PM

I am having this same issue. The update created a mess out of my notes, duplicated them and change the formatting on half of the notes. But worst is now it's not syncing at all, after I have cleaned them up and removed the duplicates.

61 replies

Oct 1, 2015 4:29 AM in response to pepeidolioquintanilla

I only had a few I really wanted to keep. But using Outlook, you can attach the notes to an email and send to yourself before deleting them.


Later you can drag them all again to the notes on Outlook and have them back.


Hoping synching does not get corrupted again doing this, at least you'll have a copy without having to write them down 🙂

Oct 1, 2015 10:18 AM in response to PERFECTFLOW

Bingo!...straight to the point...we are the test 🙂, you're right.

I've stored all notes in a folder...then erased all in notes in outlook, and then erased in the iphone.

The sync (with zero notes) and then the sync is ok.

I drag and drop the notes back agin to outlook, and then sync again...and finally goes fine ('till iOS 10 or iTunes 13, I'm affraid...)


Not a very "high tech" solution...but a solution at the end...


By the way, I see today there is the iOS9.0.2 which I did not tested with the notes sync, but I see in the list of improvements that it is not included...but maybe it works, who knows.


Tim Cook: "for iOS 9 stability is our objective". Notes still not sync and in three week 3 versions of the iOS with different bugs correction (and more to come).


Maybe "stability" has another meaning for Mr. Cook...or maybe he likes the "cooking" (bad joke).

Oct 3, 2015 8:51 AM in response to Rex Rana

I have the answer. I found this on discussions. If you're using upgraded iCloud notes on IOS9, your notes aren’t visible on devices that use OS X Yosemite or earlier. I have just upgraded my mac from Yosemite to El Capitan and now the notes sync perfectly.


If I'm honest when I upgraded my iPhone and iPad I got some sort of message relating to this and ignored it (regretfully).


I think it was a timing issue as in IOS9 was ready for iPad and iPhone before El capitan was ready for Mac, either way when you do as I describe above everything syncs notes wise just as before IOS9. El Capitain is the answer and seems pretty good so far 🙂

Oct 3, 2015 8:52 AM in response to johnfromkelso

I have the answer. I found this on discussions. If you're using upgraded iCloud notes on IOS9, your notes aren’t visible on devices that use OS X Yosemite or earlier. I have just upgraded my mac from Yosemite to El Capitan and now the notes sync perfectly.


If I'm honest when I upgraded my iPhone and iPad I got some sort of message relating to this and ignored it (regretfully).


I think it was a timing issue as in IOS9 was ready for iPad and iPhone before El capitan was ready for Mac, either way when you do as I describe above everything syncs notes wise just as before IOS9. El Capitain is the answer and seems pretty good so far 🙂

Error with iOS9 iTunes could not sync notes to iPhone because the iPhone disconnected

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.