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ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy. The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off. The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it. Then other times it freezes completely for 5-10 minutes. It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen. The home button works fine. Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!! Anyone else?? This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

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Question marked as Best reply

Posted on Sep 22, 2015 9:05 AM

Hi beecccca,


Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone can't be powered off and the touchscreen is opening apps on its own. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.


If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Restart your iPhone, iPad, or iPod touch - Apple Support

To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Cheers

316 replies

Jul 26, 2016 5:40 AM in response to mario49

I'm having the same problem. It renders my phone completely useless. I haven't gone into Apple yet because I know that will just be a waste of my time, energy, and I'll just get the same old run around - you're phone is out of warranty, we're Apple and we don't care, here's how much a new one is. It's really a shame, Apple used to be this company built on innovation, customer service, and customer experience - now they're just crap. They know it. We know it. Congratulations Apple. How many new phones did you sell due to your customers updating their phone to IOS 9? Good business practice - profits before all! Yay Apple! It's a disgrace.

Jul 31, 2016 3:01 AM in response to beecccca

I am having the same problem on iPhone 5s, iOS 9.3.3 (still). The problem now seems to appear only when using the Facebook Messenger app or Instagram. With irregular frequency, after a short time touch will go crazy and it will be impossible to finish typing any messages that I am currently typing (wrong letters would be typed or nothing at all). Usually the issue is resolved by locking and unlocking my iPhone.


Though it's nice that other touch problems have SEEMINGLY disappeared, the iPhone is still very much useless. Looking forward to the next update with hopes that such VERY basic functionality will finally be restored (after about two or three months of the iPhone being useless). I used to be proud of having an iPhone because of it's very smooth functioning with no bugs at all, no lag and no other problems. Now I feel ashamed really.

Aug 21, 2016 10:47 AM in response to arturfromcz

I'm sorry this isn't a solution, but take it to an apple store, as soon as you can. Some people have gotten replacements. Try more then one store if they won't help you. Unfortunately there was only one apple store within driving distance for me, and the best they could offer me was a new device at a lower cost. They know that something has gone wacky wt some devices, and instead of fessing up to it, there playing dumb. When I mentioned that others in Apple Support Communities also have problems, they replied, "well people who are have problems, always complain online." What does that mean? Well to me it means, that I most likely won't be buying another apple device. The percentage of those wt touch problems is small, and a company as large as apple, can certainly afford to replace a few bad models. Apple has changed a whole lot, since there beginning. Unfortunately not for the better. 😠

Oct 19, 2016 4:03 AM in response to Carriejk19

My iPhone 5s suddenly started having this issue this afternoon. It was like it was "possessed!" After reading a number of articles on the internet, I came across this thread. I read through 5-6 pages and, like others, was grateful that this seems to be a software issue not a hardware one. I am running iOS 10.0.02 and never head this issue with iOS 9.++

When it looked as if I was not going to fix this thing, I decided to pull my SIM card out of my iPhone 5s and stick it my old iPhone 4 (iOS 7.1.2) so that I could at least make and receive calls, forgetting that the SIM in the 5s was smaller than the one in the iPhone 4. So, I put the SIM back in the 5s and plugged it up to iTunes to back it up before I started doing major resets. Lo and behold, the entire erratic touch screen issue left completely--at least for the time being. The electronic demon is gone! I am not sure how long this will last, nor if this fix was mentioned earlier in parts of this thread that I did not read; but, for right now, I am back up and running. It certainly seems worth a try for some of you out there that may not have tried merely removing and replacing the SIM card.

Nov 15, 2016 2:52 PM in response to ArchieTalbot

Some phones touch capability is just off. I don't know why, and I'm not going to speculate. I'll leave it to every apple customer wt the same problem, to guess. There are 21 pages of people just in this forum having problems, so it certainly isn't an isolated incident. With absolutely no response from apple, speculating is about all customers can do. Go to an apple store, and try to have it exchanged, and if the one you go to won't, try another store. Some users have been able to get apple to replace them for free, or at a reduced price.

ios9 update -> now touchscreen problems

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