Thumbnail issues after Final Cut Pro 10.2.2 update

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Thumbnail issues after Final Cut Pro 10.2.2 update

I updated FCP yesterday and ever since the thumbnails of my videos are solid green. Playing the video in thumbnail mode results in solid green with normal audio playback. At first, the rendered videos were green as well, but I rebooted the whole system and tried again, resulting in normal video but the thumbnail is still broken.

Anyone else had this issue? Any suggestions? Thanks for your help, in advance.

Here's what I got:

iMac with Retina 5K display, OS X Yosemite (10.10.5)

Posted on Sep 22, 2015 12:04 PM

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Answer 1

Tom Wolsky

Level 10

152,809 points

Sep 22, 2015 12:22 PM in response to tomasdipagio

What are you showing? That's not FCP. Do the files play in the QuickTime player? What are the media specs listed in the QT inspector? What are you system specs?

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Answer 2

tomasdipagio Author

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Sep 22, 2015 4:42 PM in response to Tom Wolsky

Hi Tom,

sorry for the confusion.

*this is a screen shot of my rendered file thumbnails in the finder. The thumbnails at the finder level are green and play green when you play them in the finder. The video files look and play normal in Quicktime.

*The new screen capture shows the movie in quicktime player, the thumbnail in the finder and the QT Inspector window.

* I edit on an iMac, 27inch 5K Retina with 32 gigs of Ram. OS X 10.10.5. FCP on the system drive, all other assets on a dedicated external drive. After being pestered for weeks about available updates, I updated yesterday, now all my files appear green in the finder.

I was hoping someone else encountered this and had a solution, or the community could offer suggestions.

Thanks again,

Tomasdipagio

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Answer 3

tomasdipagio Author

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Sep 22, 2015 4:44 PM in response to tomasdipagio

forgot to attach to the previous post.

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Answer 4

Tom Wolsky

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Sep 22, 2015 4:53 PM in response to tomasdipagio

Can you upload one of these files that we can look at it, maybe Dropbox or WeTransfer? Thanks.

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Answer 5

tomasdipagio Author

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Sep 23, 2015 11:59 AM in response to Tom Wolsky

Unfortunately, I can't. The content is proprietary and doesn't belong to me and the client doesn't want anything distributed until release. It's very important to them. But I'll reiterate, the OS thumbnails broke when I updated FCP to 10.2.2

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Answer 6

tomasdipagio Author

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Sep 23, 2015 12:21 PM in response to tomasdipagio

Additionally, trashing the preferences has not resolved the issue. Exporting the same file from QT Player with a broken thumbnail (in OS) results in a exported file with a normal thumbnail in the OS. The issue persists to point to FCP.

Anyone have any thoughts?

Thank you!

Tom

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Answer 7

Tom Wolsky

Level 10

152,809 points

Sep 23, 2015 1:04 PM in response to tomasdipagio

What did you update from? What are your system specs? There is nothing changed in the application between 10.2.1 and 10.2.2 that would cause this.

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Answer 8

tomasdipagio Author

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Sep 23, 2015 1:25 PM in response to Tom Wolsky

I'm Sorry Tom, you're asking again about system specs. I updated from 10.2.1 to 10.2.2, but what about my system specs do you need to know beyond my Sept 22 @ 4:42pm post? This is a brand new 27" iMac Retina, i5 quad core, 3.3 GHz with 32G of Ram. I has the AMD Radeon R9 M290 chipset that 2 Gigs of V Ram. No other issues. I did also update OS X Update 10.10.5 and ProVideo Formats 2.0.2 at the same time and Also updated ProVideo Formats 2.0.3 this morning because it became available and I hoped it would resolve this. You think the ProVideo Formats update could be the culprit?

I just have to keep working on this project and outputting nearly 150 individual movie files. It's just a shame they have to look wrong in the finder. I just don't want to uninstall FC and reinstall it right now. And I understand that nothing should have changed, but it has. It's unfortunate.

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Answer 9

Tom Wolsky

Level 10

152,809 points

Sep 23, 2015 1:43 PM in response to tomasdipagio

Sorry, I didn't look back through the thread. Are these clips exported from FCP? What are the original clip specs and what export setting did you use? That's an unusual frame size these days.

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Answer 10

Sep 23, 2015 2:24 PM in response to tomasdipagio

A big part of our confusion is that you're asking about files in the Finder without providing us the connection to FCPX or why you think FCPX is the culprit other than these green icons seem to have started to appear after you updated FCPX. but now you have indicated that you also performed an OS update and a pro format update.

Tom's ability to see through the details is better an most of ours but here's what I'd need to know:

1. Original footage came from what camera and in what format?

2. Do you still have the original footage available?

3. What format were you editing in? The files you are looking at in the Finder are your exports or shared files, correct?

4. What format did you export to and why (as Tom says, weird frame size for h.264)?

5. What is your worst case recovery scenario? Do you have the original footage, do you have backups of your libraries. etc.

6. You may have copied those output files to another server for approvals, you may have a backup of them. Do they exhibit the same issues?

7. You said you are continuing to work. I'd suggest you stop using H.264 until you solve this. Assemble your projects using ProRes422 and share the project as a 422 movie. Then use Compressor to create your H.264 AFTER you've solved this problem.

If you have not been creating a backup from which you can recover the entire project (a "black start" backup that you could just take to another Mac with FCPX installed and and get back to work), do so before you get to much further along.

I hope Tom has better and simpler guidance for you.

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Answer 11

tomasdipagio Author

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Sep 23, 2015 2:32 PM in response to Tom Wolsky

Hi Tom, thanks for the reply. Yes exported from FC. Settings are specified in the QT inspector window shared above. These are rough "work prints" if you will. Color, edit, titles, watermark and audio all worked out till we get the final output specs from the web team who'll tell me what they need for streaming. 200 10 minute videos so the size here is intended to optimize space until we do a final render on everything. As it is we are at 1.5 T of work prints, passing back and forth for review. The thumbnails in the finder should support our workflow, but now they're just disruptive.

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Answer 12

tomasdipagio Author

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Sep 23, 2015 3:16 PM in response to David Bogie Chq-1

I understand I may not be helping you help me as well as I could, so I apologize for my Noobiosity. A level 10 talking to a level 1 is not easy, experience is so valuable.

1. I shoot with a Sony NXCAM :Body: HXR-NX3. Recording in 1080/60i AVCHD

2. I do have the original footage available. I archive it before I import to FCP. I haven't made a backup library.

3. Footage is imported and transcoded to ProRes 422

4. Editing in ProRes 422

5. Entire project backed up to another off line drive

6. Manually passing the work print files back and forth via client's USB hard drive. No Servers. Issue presents regardless of drive or frame size.

** current test suggests issue is related to exporting in the MP4 format/ h.264 codec. I have simply changed my export (share) settings to Web Hosting Format, same frame size resulting in a .mov file with a normal thumbnail in the OS X finder that's half the file size of the h.264 file. Frankly, it looks better too.

7. I am assembling using ProRes 422; these projects are very simple single camera, single take-10 minute clips with a title, in and out transition, audio processing and gentle color correction for consistency across 20 days of shooting in the same place with the same lights and camera.

I appreciate the time you took to list the details I need to report to provide context and insight. You guys have taught me a lot in a few short emails, and so I thank you.

Tom

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Answer 13

Tom Wolsky

Level 10

152,809 points

Sep 23, 2015 3:18 PM in response to tomasdipagio

BBut that's not the size of the original media is it? 854x480? Are you exporting from a project of that size or using a custom Compressor setting? I ask all this because I'm looking for what might be causing this. It isn't like there's been a flood of users with green Finder icons. I don't get them. So I'm looking for something in the process or the media that can cause this, and maybe find something that can be changed that will prevent it from happening.

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Answer 14

tomasdipagio Author

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Sep 23, 2015 3:27 PM in response to Tom Wolsky

Hi Tom,

no shooting in full resolution, 1080/60i and exporting small to save space and time. It seems the h.264 is the culprit for me now as I changed these quicktime settings and the issue is resolved. The .mov file is now half the size of the MP4 and looks lots better when played too. Normal thumbnail in OS X finder.

Thank you!

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Answer 15

Tom Wolsky

Level 10

152,809 points

Sep 23, 2015 3:35 PM in response to tomasdipagio

Sorry we overlapped there. Something's not right. Web hosting should produce a QuickTime file not MPEG-4. I think you're using the Computer setting, which produces .mp4. Can't reproduce the problem with either setting. If you're good with the QT output then it should fix it. Still can't see what's doing this for you in the MPEG-4 file.

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