Apple ID account locked for 8 hours

Question

Apple ID account locked for 8 hours

Does anyone know how I can reset my Apple ID security answers I have forgotten what the answers are to my security questions I have tried going onto password and security and clicking send reset steps to my email but never got email after waiting over 3 hours and now my account has been locked for 8 hours and cannot buy anything off the AppStore which is what I wanted to do in the first place but it asked me for the answers when trying to buy a game on my iPad Air 2 the same happens on my iPhone which I have made purchases on it before does anyone know how I can reset these questions as its saying I need to answer these questions to purchase items and is also saying it's my first purchase on this device.

Posted on Sep 22, 2015 12:33 PM

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Answer 1

King_Penguin

Level 10

334,156 points

Sep 22, 2015 1:16 PM in response to Christopher69B

If you aren't receiving the email to your rescue email account then try contacting Support in your country to get the questions reset : Contact Apple for help with Apple ID account security

If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

When they've been reset check that your rescue email address is spelt correctly : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

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