MacBook Pro (mid 2015) Radeon GPU Hangs

Question

Level 1

12 points

MacBook Pro (mid 2015) Radeon GPU Hangs

Hello.

I have a MacBook Pro (mid 2015) with AMD Radeon R9 M370X graphic card. It had been working good for about 1 month and yesterday I've got the problem first time.

I left my macbook working with the music for some time and when I returned, GPU was hanged: blank screen, music was working, keyboard and touchpad didn't response. And I had to use power button to turn off macbook.

Today the problem repeated again. I was working and in some moment screen became blank, but music continued to work until I turned off macbook by holding power button.

I've found the log of GPU hang and saved it.

Some parts of logs:

Sep 23 11:42:10 Andreys-MBP ouc[65835]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.5 instead of 10.10.5. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

Sep 23 11:42:10 Andreys-MBP ouc[65835]: 0 CarbonCore 0x958ed291 ___Gestalt_SystemVersion_block_invoke + 135

Sep 23 11:42:10 Andreys-MBP ouc[65835]: 1 libdispatch.dylib 0x957110b5 dispatch_once_f + 251

Sep 23 11:42:10 Andreys-MBP ouc[65835]: 2 libdispatch.dylib 0x957120d8 dispatch_once + 31

Sep 23 11:42:10 Andreys-MBP ouc[65835]: 3 CarbonCore 0x9586669d _Gestalt_SystemVersion + 1050

Sep 23 11:42:10 Andreys-MBP ouc[65835]: 4 CarbonCore 0x958657c0 Gestalt + 150

Sep 23 11:42:10 Andreys-MBP ouc[65835]: 5 QtCore 0x0017cd0b QtCore + 15627

Sep 23 11:42:10 Andreys-MBP ouc[65835]: 6 ??? 0x8fe20043 0x0 + 2413953091

Sep 23 11:42:12 Andreys-MBP kernel[0]: [1:0:0] GPU HangState 0x00000040, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

Sep 23 11:43:10 Andreys-MBP ouc[65952]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.5 instead of 10.10.5. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

Sep 23 11:43:10 Andreys-MBP ouc[65952]: 0 CarbonCore 0x958ed291 ___Gestalt_SystemVersion_block_invoke + 135

Sep 23 11:43:10 Andreys-MBP ouc[65952]: 1 libdispatch.dylib 0x957110b5 dispatch_once_f + 251

Sep 23 11:43:10 Andreys-MBP ouc[65952]: 2 libdispatch.dylib 0x957120d8 dispatch_once + 31

Sep 23 11:43:10 Andreys-MBP ouc[65952]: 3 CarbonCore 0x9586669d _Gestalt_SystemVersion + 1050

Sep 23 11:43:10 Andreys-MBP ouc[65952]: 4 CarbonCore 0x958657c0 Gestalt + 150

Sep 23 11:43:10 Andreys-MBP ouc[65952]: 5 QtCore 0x0017cd0b QtCore + 15627

Sep 23 11:43:10 Andreys-MBP ouc[65952]: 6 ??? 0x8fe99043 0x0 + 2414448707

Sep 23 11:43:13 Andreys-MBP kernel[0]: [1:0:0] GPU HangState 0x0000000e, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

Sep 23 11:43:15 Andreys-MBP kernel[0]: Trying restart GPU ...

Sep 23 11:43:15 Andreys-MBP kernel[0]: [1:0:0] Failed to reset hung GPU! result=151 ulResetBlockBitmap=0x00008000 ulResetResultBitmap=0x00008000

Sep 23 11:43:18 Andreys-MBP kernel[0]: [1:0:0] GPU HangState 0x0000000e, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

Sep 23 11:43:20 Andreys-MBP ouc[65971]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.5 instead of 10.10.5. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Sep 23 11:43:24 Andreys-MBP kernel[0]: GPURestartReportEnd

Sep 23 11:43:24 Andreys-MBP kernel[0]: Trying restart GPU ...

Sep 23 11:43:24 Andreys-MBP kernel[0]: [1:0:0] Failed to reset hung GPU! result=151 ulResetBlockBitmap=0x00008000 ulResetResultBitmap=0x00008000.

MacBook Pro with Retina display, OS X Yosemite (10.10.5), Mid 2015 MJLT2LL/A

Posted on Sep 23, 2015 2:44 AM

Reply

Answer 1

lllaass

Level 10

210,417 points

Sep 23, 2015 6:06 AM in response to Virtustilus

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

Reply

Answer 2

Linc Davis

Level 10

209,547 points

Sep 23, 2015 8:18 AM in response to Virtustilus

The logic board is defective and will have to be replaced under the warranty.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Reply

Answer 3

Virtustilus Author

Level 1

12 points

Oct 9, 2015 1:27 PM in response to Linc Davis

One day before starting this thread, I had installed "Folding At Home" (http://folding.stanford.edu/) application. Then I got these 2 hangs of GPU while program was working. After your replies I fully removed all files of that application and problem didn't appear anymore. I want to check another one time at this weekend by installing this application again.

Reply

Answer 4

Virtustilus Author

Level 1

12 points

Oct 12, 2015 6:12 AM in response to Virtustilus

Yesterday I had the same problem another one time without installing Folding application.

But it happened in the same moment with disappearing of electricity (I overloaded multi-outlet extension cord and safety system turned off the power).

Also earlier when I had these issues, I had working some additional devices with electrical motor, so it looks like logic board has not enough protection from electrical noise and I need to really replace it.

Reply