Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS9 continuing email problems

I upgraded to iOS9 on my iPhone 4S and have been having problems with email every since. I bought my 4S the month they came out, 4 years ago. I noticed the first day with iOS9 I had old emails in my POP email account. I get 30-40 emails a day and I always deal with them and delete them within a day or two. These same emails get downloaded to my Mac Pro and deleted off the server on a daily basis. On my iPhone with iOS9, looking at my POP account, I noticed a boat-load of old emails which had been previously deleted. I know these emails aren't on the server, so they weren't downloaded after the upgrade. They don't exist anywhere except my iPhone. I scrolled back through the emails until I got to May, 2015, and the scroll bar was maybe 1/10th of the way down the screen. Is that indicating that every email that's ever existed on this iPhone since I bought it in October, 4 years ago is still on this iPhone???


Ok, so there's a boat-load of emails, and now I see there's a Trash All option when I hit Edit. The Trash All button didn't do anything. While it looked like my emails were gone, I'd put the iPhone down for 5 minutes and they'd all be right back. I deleted my POP account and recreated it. All of the trashed emails came right back. I read that for some reason another email account could be the culprit, so I deleted all 4 of my email accounts, 1 POP and 3 IMAPs. I then recreated them using the settings used for those same accounts on my iPad which is not running iOS9. Gosh, golly, gee, all the ****** old email came right back into my POP account! So, I started deleting them 100 at a time. I'd tap Edit, then select 100 emails, and then tap Delete. The little "busy" indicator next to my wi-fi signal would rotate for 6 minutes. I'd select the next 100 and repeat the process. The next morning, I noticed a message on my iPhone telling me that it couldn't delete the emails, and they were all back.


I'm now at a point where I delete 4 at a time and they successfully go into the trash and I am able to delete them from the trash. This process takes about 2 seconds. But, overall, how fricking long is that process going to take to delete them all? There are thousands of emails in there to be deleted!


BTW, I've also noticed that I'm not able to delete emails out of one of my IMAP accounts. When I try, the email disappears, and then after a couple minutes I get an error saying that the email couldn't be deleted. I have to go to my old iPad to delete those.


Needless to say, I'm not happy. I've been having problems with Yosemite since I downloaded and installed it last fall, and now iOS is a huge problem. I'm beginning to wonder if Microsoft is writing these OSs because they are clearly not up to the former Apple standard.


Any suggestions? And, pleased don't tell me to reset my iPhone. I don't want to go through setting up all of those apps again.

iPhone 4S, iOS 9

Posted on Sep 24, 2015 6:28 AM

Reply
Question marked as Best reply

Posted on Sep 25, 2015 1:49 PM

I just updated to iOS 9.0.1. The problem persists. I tried Trash All again and all of the emails disappeared. I looked in the Trash, and they were there. I hit Edit and then Delete All and they all disappeared. I turned my iPhone off and let it sit for a while before turning it back on. Boom, all the older emails are back in my in-box.

24 replies

Oct 15, 2015 11:24 PM in response to RodInEC

It's still not working on my iPad all the email from 2014 are still there I've deleted the account (pop) and set up as new but they still appear. Looks like I'll have to delete them all individually 😟


On my iPhone 6 deleate all doesn't work it deletes everything then you close the app re open and they're still there. Fortunately it's not downloaded mail dating back a year and a half. What I have noticed is that my phone is a lot slower since the update and the auto correct can be way off

Oct 17, 2015 6:36 AM in response to bluebee2007

The latest on my challenges with this issue is that since the phone seemed to be completely locked up, I let the battery drain completely, left it in that state for several hours, recharged, and "rebooted". At this point it's working fine again. The old emails didn't come back and Trash All and Delete All are working correctly.


Bluebee2007, I also had the issue with my phone slowing down over the course of the 6 days before it locked up completely. Now that I've done the above, it seems to be working correctly, but it's only been a day. We'll see if this whole process repeats itself weekly.


For a company that used to put out pretty flawless software, I'm seeing a lot of stuff that's apparently falling through the cracks. Clearly the testing that occurs before the release of a new OS isn't as extensive as it should be.

Nov 10, 2015 1:57 AM in response to RodInEC

Hello everybody, I´m writing from Germany!


I work with iOS 9.2 Beta since Saturday, 07/11/15! It seems that this issue is fixed in this beta version, although Apple does not describe this explicitly (as if
nothing had happened)! All emails incl. attachments (downloaded with POP) are still present and legible, regardless of which folder they have been moved in (archive, trash, etc.). Search functions also work properly. The old e-mails unfortunately are gone over forever. So who does not want to wait for the new official iOS, in my opinion can try it with iOS 9.2 beta, if you can obtain it (had read that you are not able to get it in Australia for example).


Good luck! 😉

iOS9 continuing email problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.