Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

Post upgrade of all my devices to iOS9 and upgrade of iTunes to v 12.3.044 I
am having repeated lockups and crashes of the iCloudServices.exe process. I get
low memory warning when the process approaches 1.6GB and then it just dies. I
can manually restart icloud app from the start menu and when I do so it runs
but resumes a slow climb back to 1.6gb and crashes again.

I have done a repair on the iCloud app and an uninstall / reinstall. Same
results

This iCloud app and process appear to be 32 bit v iTunes app is 64.


This behavior of the icloudservices.exe process began IMMEDIATELY after
upgrading to the iOS per comments above with no change to anything else on my
PC. My PC has 16gb ram so there is plenty available at all times.


I struggled through a similar issue with itunes app for more than 1 year ..
this was resolved via one of the iTunes updates during 2015 … here is thread documenting that history


https://discussions.apple.com/thread/4552821

Posted on Sep 25, 2015 4:18 AM

Reply
71 replies

Jan 16, 2016 4:44 PM in response to lottytx

The silence from anybody involved with the product development team at Apple, on this thread, speaks volumes about how much they are listening, here.


If the issue has no direct impact or threat to their bottom line (i.e. We all sit and chat about ways of working round the memory leak bug) then Apple are not going to do anything to fix it. Business basics. They will not fix it, until enough people complain and call Apple support or open online support requests. By all means continue your chatting in this forum, but also make sure this registers on Apple's radar through their support channel.

Jan 16, 2016 10:59 PM in response to philipfromst ives

Hi Philip, Considering the latest reports suggest Windows 10 is still only on one in ten PCs I don't think even Apple will be able to get away with fixing it for only Windows 10. To stand a chance of maintaining market share for the PC platform they will have to fix it for everything for Windows 7 and later. Also, considering the heavily shared codebase that still exists between these platforms it cannot be beyond got their capabilities.

Jan 17, 2016 5:01 PM in response to lottytx

OK. Results are in. I have tested this on a first time installation of iCloud onto a reasonably freshly installed Windows 10 system and can confirm there appears to be a memory leak in iCloudServices.exe of about 30K for every minute the executable is running. So this is fairly conclusive that there is a memory leak bug in iCloudServices.exe that will, given enough time cause your system to run out of memory resources and need to be restarted.

I've opened a support case with Apple, who have escalated it to the product team to see if they are aware of the issue, as the support rep was not able to find any details for a known memory leak issue.

Jan 19, 2016 2:11 PM in response to TTUGary

I posted a workaround for this problem a few posts back up here.


Re: Re: Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe


It's working very well and keeps all the icloudservices active. The highest memory use I've seen comes to around 120 MB during the hour or in between hourly restarts, depending on when Outlook restarts it during the hourly interval.

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Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

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