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Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

Post upgrade of all my devices to iOS9 and upgrade of iTunes to v 12.3.044 I
am having repeated lockups and crashes of the iCloudServices.exe process. I get
low memory warning when the process approaches 1.6GB and then it just dies. I
can manually restart icloud app from the start menu and when I do so it runs
but resumes a slow climb back to 1.6gb and crashes again.

I have done a repair on the iCloud app and an uninstall / reinstall. Same
results

This iCloud app and process appear to be 32 bit v iTunes app is 64.


This behavior of the icloudservices.exe process began IMMEDIATELY after
upgrading to the iOS per comments above with no change to anything else on my
PC. My PC has 16gb ram so there is plenty available at all times.


I struggled through a similar issue with itunes app for more than 1 year ..
this was resolved via one of the iTunes updates during 2015 … here is thread documenting that history


https://discussions.apple.com/thread/4552821

Posted on Sep 25, 2015 4:18 AM

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Posted on Sep 30, 2015 2:11 PM

small update .. i have again done an uninstall / reinstall and reboot .. but same results


the progression of the memory leak is very even .. 1.2GB per 24 hours .. i have captured this hourly and growth is constant even over night when PC is just sitting their dormant.


To forestall the low memory error i just end task and restart the icloud app. There seems to be no negative consequences other than the time to babysit this.

71 replies

Jan 19, 2016 7:48 PM in response to philipfromst ives

Hi Philip,


There are a couple of issues I have with the workaround proposed:

1. I am not in a position to understand what this executable does, how or how often. Force terminating iCloudSerives.exe while it is doing what it does has risks associated with it. Until Apple are able to confirm that killing the process at regular intervals, as per your solution, is not likely to cause damaged or lost data, I'm steering clear of it.

2. Apple should simply fix the memory leak. They're the richest tech company on the planet. The problems is consistent and 100% replicable. It couldn't be much easier for them.


Cheers,


David.

Jan 20, 2016 5:46 AM in response to deejerydoo

Hi David,


Yes, agree that I can't be 100% certain that a synchronisation process that is under way just when the process is being killed won't be affected by a forced kill of the icloud services. So far though, I've not had any issues... Outlook maintains a TSR copy of it, so it continues to function even though it has been killed off. What you will see though, is that the Outlook system tray icon disappears, therefore not allowing you to access the iCloud Services control panel. If you need it though, you can at any time just simply load it via the Program Files.


I hope that your ticket will have greater success than those raised earlier by some other people, going back now to September last year (after iOS 9 was released).


I do need the sync running between my PC and iOS devices, so have no option but to continue to run iCloudServices. Let's hope that Apple get the message this time and get on with it.


Phil.

Jun 6, 2016 5:51 PM in response to lottytx

Update related to Windows 10.


Upgraded this past week. Memory Leak still present. I agree after v5.2 of icloud the rate of the leak seemed to slow a bit but not materially. Under W10 may slow a bit more but still presents with a progressive 4-7 day 1GB footprint. I do see the overall memory management of W10 for other apps seems to have improved relative to icloud services. Seems to be more of a noticeable gap at Day 3 of uptime.

Aug 8, 2016 7:01 AM in response to lottytx

Following updates to W10 last week (the major upgrade) and round of itunes and icloud updates i am for first time in 2 years seeming stable memory. In fact at much lower level


after 4 days of uptime the package of "iCloud" services


Drive 2.4MB

Photo Library 2.8MB

Photo Stream 3.1MB

Photo Stream Download 2.8MB

Services 21.3 MB ..


Cumulatively these are stable at less than 40MB .. whereas prior to this round of updates would peg out 1.8GB and start causing trouble requiring a manual end task .. i have not hand to do that in several weeks which is a positive surprise (but how it should have been all along)

Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

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