iPhone 6s Distorted Sound

Hello All,


I have just received my iPhone 6S (iOS 9.0.1) and i'm really enjoying the new features, however I've noticed that when I have my Ringer Volume turned up full there is a slight crackling/distortion when playing sounds from the bottom external speaker.


The best way I've found to reproduce this issue is by going into settings, turning the ringer volume to full (having the ringer volume anything below full will stop the distortion) and then playing the ringtone "Opening", the speaker will make a minor distorting sound at the high points of the ringtone.


I've spoken to a friend who has a 6S Plus and they have reproduced the same issue, I would like to ask if anyone in the community could try the ringtone above and let me know if they get the same problems with the speaker?


Thanks in advance

Craig

iPhone 6s, iOS 9.0.1

Posted on Sep 26, 2015 10:51 AM

Reply
364 replies

Nov 5, 2015 12:39 PM in response to lewis2b

Thank you. That's what I thought. I was a bit surprised to read that so many people were able to receive replacements. I think I mentioned before that after going to the Genius Bar twice and using Apple's telephone support, they would not replace my phone. Good to know it won't make a difference. But shame on Apple. It's really awful for those of us who can hear this distortion. Thanks again.

Nov 8, 2015 6:25 AM in response to GUE Diver

Hi there,


  1. Music with classic guitar is also affected. There is a range of frequencies not supported by the iphone's speaker (from 75% to 100% volume.)
  2. The ringtones don't have distortion anymore with the 9.2 public beta1. >> So, APPLE made something to fix it... Perhaps the apps (youtube, spotify etc) are going to do the same thing...

Nov 8, 2015 8:28 AM in response to lewis2b

The fact that both classical guitar and piano style music are on Apples very own iTunes, seems to conflict with the fact that the iPhone 6S is unable to play this type of music between 75-100%.


Also, Apple pride themselves on the 'recently launched' Music App - so it would be incredulous if their very own devices (e.g. iPhone) cannot play music properly.


Considering the cost of the device, Apple need to fit a speaker capable of playing music at ALL frequencies on their flagship iPhone.


I have been dealing with Apple Support for the past 4 weeks and their Technical Department. Strangely, no one from Apple has ever suggested that certain frequencies aren't supported by the iPhone 6S speaker.


I suspect that the iPhone speaker is designed and intended to support music at ALL frequencies (at all volume levels) but unfortunately, some faulty speaker units have found their way into the production line of the first batches - hence the reason why I am continually being sent replacement units.


If all iPhones were incapable of playing such frequencies, Apple would not send replacements and would simply confirm their inability to play such frequencies etc.


I suspect that there are perfect iPhones out there, but it is a lottery in trying to source them .....

Nov 10, 2015 1:38 PM in response to fabiocrummy

Friends of the Apple forum, after 4 weeks waiting, I was contacted to go pick iPhone 6S, because I had sent mine to the guarantee due to the problem of distortion in the loudspeaker, as of course, they detected the distortion, and sent me a new one iPhone 6S (refurbished), and to my astonishment, when i was testing the iPhone in the store, i realize that.. IT COMES WITH THE SAME PROBLEM !!!! Immediately i demanded the return of the money paid for the iPhone! I AM DONE WITH APPLE UNTIL THEY FIX THIS PROBLEM.

Not advise anyone to buy iphone 6s in the coming days, I advise everyone to hand over the iphones and ask for a refund until APPLE decide to admit the error and replace the defective component !! THIS IS A SHAME !!!!!

Nov 10, 2015 2:59 PM in response to goofy69

You're right, goofy69, but most of all, we have to know that this is the OFFICIAL APPLE FORUM, it would be clever of APPLE have more attention to their customers through their forum .. This is a scandal, that this APPLE trying to ignore! Steve Jobs you must be very upset about this, is it, wherever you are... Please, we have to join us all and continue to complain, and to spread this problem all over the internet, friends and family! Together we will be able to do APPLE admit the error and resolve the situation.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6s Distorted Sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.