iPhone 6s Distorted Sound

Hello All,


I have just received my iPhone 6S (iOS 9.0.1) and i'm really enjoying the new features, however I've noticed that when I have my Ringer Volume turned up full there is a slight crackling/distortion when playing sounds from the bottom external speaker.


The best way I've found to reproduce this issue is by going into settings, turning the ringer volume to full (having the ringer volume anything below full will stop the distortion) and then playing the ringtone "Opening", the speaker will make a minor distorting sound at the high points of the ringtone.


I've spoken to a friend who has a 6S Plus and they have reproduced the same issue, I would like to ask if anyone in the community could try the ringtone above and let me know if they get the same problems with the speaker?


Thanks in advance

Craig

iPhone 6s, iOS 9.0.1

Posted on Sep 26, 2015 10:51 AM

Reply
364 replies

Nov 18, 2015 2:52 PM in response to GUE Diver

Here, too. Beta 4 installed...same issue with that piano piece. But if it makes you guys feel any better a relatives brand new iPhone 6, not the S version, also distorts and crackles on the song as well. And in the same spots to boot. After installing the third 9.2 beta I no longer noticed as much crackle on the opening default ringtone, nor has the distorted send/receive text tone returned, either. I did send some feedback to Apple via the beta app regarding the problem.

Nov 18, 2015 3:06 PM in response to Craigus91

Hello All -


I am also experiencing this issue, and am joining the discussion to add to our "strength in numbers."


I received my new iPhone 6s just over a week ago, and noticed the bottom speaker distortion sound from the instant I started using it. The sound is intermittent, but happens more often than not. It's most noticeable with the test messaging conversation sound, as many others have noted. I also experience distortion when my phone rings at full volume, and when using the voiced direction option in maps. I have noticed that if I turn my volume down, the distortion improves, but is still slightly noticeable in some cases. Regardless, I shouldn't have to turn my phone volume down to hide the distortion.


I did have an appointment with the Genius Bar today and was unable to reproduce in store. Just my luck. They ran diagnostics and everything passed. I spoke with the Apple representative about potential causes, mentioning my case and that I had restored the 6s from a previous back up and that I had upgraded from the iPhone 5 to the 6s. He didn't think any of those reasons would cause the sound distortion I was noticing. However, the Apple representative I was working with did offer me a replacement. I have a really nice screen cover and really didn't want to go out and replace it and because I am well within my warranty period I declined to replace the device. The gentleman I was working with told me that I could come back at anytime within my warranty if I changed my mind.


When I got home, I decided to see if anyone else is experiencing distortion, and I came upon this thread. Based on the other replies, I am glad I chose to keep my phone instead of having it replaced. I would hate to have gone through the process only to experience the same issue.


Hopefully, Apple will address this issue soon. While this isn't the end of the world, because of the sound issue, the phone doesn't seem to be worth the money spent. It's really grating to hear the distortion so often.


That being said, I haven't had challenges with any of my other iPhones so I can only hope that Apple resolves this quickly.

Nov 18, 2015 3:30 PM in response to Rafa Mrqs

I thought it had went away but then I got a text notification and it was still pretty bad. I try to keep to volume down at all times. I don't know, I work with studio speakers and music production and to me it sounds like the software is pushing the volume harder than it should, rather than the speakers being of bad quality. I say that because when I get notifications on the 6s it sounds way louder than what I get on the 5 I own, to my ears.

Nov 18, 2015 3:44 PM in response to Rafa Mrqs

People, can we conclude something here?


Not every 6s phone has this problem or does it?


if it does then this thread should be massive as to me it sounds like the speaker is blown with any low frequencies using any source.

as so little are posting here i have to assume good phones are out there and will try to get one through apple. cheers.


i will try beta 4 tonight too.

Nov 18, 2015 3:53 PM in response to goofy69

I'm not everyone will pick up on it... listening to earphones all day it won't be apparent. Plus some may not be discerning, especially if it's just youtube they're watching, where quality is variable.


There does seem like something is over-driving the speakers, but equally, there is a definite vibration/rasping on some notes, esp percussive ones. You can feel the sound pressure on your fingers.

Nov 19, 2015 9:06 AM in response to goofy69

I just registered to say that I also noticed distortions on YT videos and also in AVPlayer on my brand new 6S 64gb (iOS 9.1) 😟

I upgraded from 5 (the sucker is 3 years old, and it works like the first day!) to 6S, and on 5 I can crank up volume up to 100% and it's perfect!

Also, I can't notice distortion on ringtones and other system sounds, only on aforementioned video players.


Phone is just 3 days old, and I am very very disappointed 😟 😟 😟


I hope Apple will make a recall for this batch that is affected with this problem.


I will not return it, because I can see there are much worse examples than mine, so I could get phone with even worse problem/s...

Nov 22, 2015 11:48 PM in response to Craigus91

Same issue here. iPhone 6S 64g, got it two weeks ago. Sound is generally not quite as clean as what I'm used to from iPhone and it is always slightly garbled or distorted or the speaker has a slight rattle or something esp at volume peaks on certain notes. It's not the worst thing I've ever heard but it's annoying and below my expectation. This happens with all sounds, I notice it most with Spotify music of all types. Perhaps I'll inquire about a replacement at the Best Buy where it came from.

Nov 23, 2015 10:43 PM in response to Craigus91

I have switched to 6s plus (from 6 plus) on saturday and at first it sounded really odd (lock sound, keyboard tap sound), it actually sounded different even at side-to-side comparison. But after listening to some audio/youtube side-to-side, the difference is not that big - if any.


But it annoys me anyway, when I hear different lock sound etc... I hope they fix this with an update.

Nov 25, 2015 1:10 AM in response to Criselias

Adjusting the EQ setting simply has no effect on the iPhone 6S - it will still crackle and pop when playing piano content above 75%


In any event, the phone should work perfectly well at all volume levels (perhaps excluding full 100%) regardless of settings. If it doesn't, then there is problem that needs attention ... simple as that.


I doubt after so many 9.2 versions that this is software related and certainly isn't fixed with 9.2 Beta 5.


My wife's 5S does not have any issue at all, so you would expect the 6S to be just as good!


Clearly a poor speaker component that's found its way into so many units (if not all) on the assembly line.


I have had 7 units (6S) and have given up all hope - I reckon that it won't be resolved until next year's iPhone release.


The decision is simple, either put up with the speaker issue and accept it for what it is - enjoying all the other aspects of the 6S .... or go back to a 5S and await the arrival of the next iPhone release.


The decision is yours 😁

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iPhone 6s Distorted Sound

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