iPhone 6s Distorted Sound

Hello All,


I have just received my iPhone 6S (iOS 9.0.1) and i'm really enjoying the new features, however I've noticed that when I have my Ringer Volume turned up full there is a slight crackling/distortion when playing sounds from the bottom external speaker.


The best way I've found to reproduce this issue is by going into settings, turning the ringer volume to full (having the ringer volume anything below full will stop the distortion) and then playing the ringtone "Opening", the speaker will make a minor distorting sound at the high points of the ringtone.


I've spoken to a friend who has a 6S Plus and they have reproduced the same issue, I would like to ask if anyone in the community could try the ringtone above and let me know if they get the same problems with the speaker?


Thanks in advance

Craig

iPhone 6s, iOS 9.0.1

Posted on Sep 26, 2015 10:51 AM

Reply
364 replies

Nov 15, 2015 1:32 PM in response to goofy69

Hopefully it's firmware or software, and I personally believe it is or this is just how the 6s speaker sounds. I'm sure there are phones out there with varying degrees of a wide range of issues. Who knows? One thing I will say is that I'm not going to go through 5 or 6 replacements trying to find one only to end up with a refurb with the same issues as the original one. Make sense?

Nov 15, 2015 1:43 PM in response to goofy69

Having had 5 of these, I can tell you it must be widespread. I randomly checked a friend's 6sPlus and it had the distortion too - tho' I was polite enough not to point it out... he was happy with the phone and didn't notice.


The sound issues are not the only defects, which is why I am holding on to this one.

First one bad sound.

Second one, bad sound and distorted casework, (front panel clicked when using 3D touch - poorly assembled) and the camera didin't seem as sharp.

Third one had a flaw on the aluminium (didn't even get as far as powering it on), poorly assembled..

Fourth had a 'rippled' screen - as if looking at diagonal waves/shadows on a white background...)

This one has the poor sound but has good pictures, and the case is nice.


I was able to return all under the 14 day policy - but after a while (as Apple well know) you just wanna get on with the phone... and the fear of getting a dud outweighed the sound issue. It's time consuming restoring and returning.

It's still a poor show from Apple but the instore guys never questioned my request. The 5S was my first smarthphone and I was delighted with it - so much so that I went for the 6s on launch. All were got from the same Apple Store (Regent St, London) and were always in stock, being Space Grey 64 GB which was probably the least popular at launch. Having got them all form the same place within a month or so, could point to a bad batch - or early adopters bad luck.


Next time I will get my phone from John Lewis, who now stock sim free phones and I will use their 28 day return policy and better customer service to get what I want.

Nov 15, 2015 2:16 PM in response to King of GCSE

Indeed it does appear to be a widespread problem. I've read all 16 pages of this thread and of all the returns that have taken place over this only one or two people claim their phone no longer experiences the problem. That isn't a very good scenario for those looking to swap their device. There is another thread over at reddit about this problem (https://www.reddit.com/r/iphone/comments/3oiz7t/iphone_6s_speaker_volume_signifi cantly_weaker/). Lots of complaints there, too. Don't continue to return your phones, wait it out and see what Apple does. Let them know, too. You're just wasting your time with the constant returning and exchanging. Eventually Apple will follow up on this. I really believe it's software or this is how the phone sounds and that's that. But I'm not too pleased about it. But I'm not freaking out about it, either. It'll get resolved. If that means I keep this phone for a year, then swap it out for another once early adopter issues are resolved, then so be it. That's how Apple has set it up it appears.

Nov 16, 2015 11:49 AM in response to tpaul76

i did post to youtube reviewers like marques to test this phone. who knows if he or any one else will. still like to know if this is every 6s and 6s plus or only some and if the chipset samsung or tmsc has any relation to problem. in this day and age it is amazing apple cannot be asked for an answer?? store people are useless to solve this.. we need to submit this to an engineering team and have them respond after testing. for now the speaker is worthless.

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iPhone 6s Distorted Sound

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