Unable to Purchase iTunes Content
Beginning yesterday, I'm unable to purchase any content from the iTunes store on my Windows 10 PC. When I click on the purchase button, the button briefly turns gray and iTunes flashes the message "Accessing iTunes Store", but nothing happens. I don't receive any error message. It's as if my purchase isn't registering on the Apple servers. This happens regardless of the type of content I attempt to purchase. I can make purchases from my iPhone or iPad, but I can't download those purchases to my computer.
I have tried signing out and signing back into iTunes repeatedly. I have also uninstalled and reinstalled iTunes. I contacted Apple Support and they told me to wait 24 hours and see if the problem persists; they will then call me again. I'm posting here in the hope that others might have ideas. This is getting to be frustrating.
Here are the results of the iTunes diagnostic:
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Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
ASUS All Series
iTunes 12.3.0.44
QuickTime not available
FairPlay 2.9.7
Apple Application Support 4.0.3
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.0.0.26
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 4.1.1.53
iTunes Serial Number 00000088F42D4F1C
Current user is not an administrator.
The current local date and time is 2015-09-27 15:59:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.3.0.44 (x64) is currently running.
iTunesHelper 12.3.0.44 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {404B0BFE-A924-4276-8761-ABB6517979AD}
Description: TAP-Windows Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {02823AE6-D2CB-48EF-ABE8-0BC50FB01F3D}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.160
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers: 208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2015-09-27 15:59:20.
****
Thanks for your help.