what is Koobface is it a virus. My Roku 3 can not connect with my wireless the Roku representative told me I have a virus in my system call Koobface. He told me to secure my internet system I should buy network security anti data theft
iMac (20-inch Early 2008), OS X Yosemite (10.10.5)
Is there any one to help I don't want to give money to someone saying I have a virus that why I cannot connect to my rook
Assuming you are referring to the computer in your profile, it does NOT have a virus. Your Roku representative is trying to pass the buck.
Let me guess: the Roku rep was willing to sell you a software package to clear the "virus"?
Your Roku representative has absolutely no idea about what he is talking about. Strongly recommend that you find someone else to talk to.
Koobface is malware that used to infect Macs some time ago, and hasn't been seen in years. It's considered to be extinct. There's absolutely no way that your OS X 10.10 system could be infected with Koobface. Further, it makes no sense whatsoever to say that malware on your Mac could prevent your Roku box from connecting to your wireless network.
I've recently seen another topic (How do I check for Malware or virus on my OSX 10.6.8?) where someone had a very similar report, and said that the Roku representative offered to "clean" her Mac for a fee. Was this similar to your experience? If so, you need to ask some very pointed questions about Roku's tech support and whether you can trust them, and the company they're representing, or not.
Thomas I fixed the Roku Problem. I know the Roku representative was lying that why I never call him back. Thanks for the informatio.
Based on your experience, it is entirely possible that you did not actually call Roku Support, but scammers claiming to be them. It's also possible that an actual (clueless) Roku representative gave you that information, of course. Where did you find the phone number that you called?
Virus
