You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

markh7482 Author

Level 1

119 points

How to Remove Advanced Mac Cleaner Virus

I have just noticed on My Macbook Air that window pop up on my Macbook Air apps Advanced Mac Cleaner and inform me that its start to scan my Mac and save my Macbook from errors.

Last night my younger brother was used my Macbook Air and i suppose accidentally he was installed this utility. Is it good for my Mac or should i uninstalled it right now. Because scan is complete already and its shows me 1389 Errors on my Macbook Air. Should i purchase this tool full version or remove it. because on other discussion thread on apple website here i just noticed that everyone share their bad experience and recommended to uninstall. Advanced Mac Cleaner is fake virus utility. What to do now. Should i remove these 1389 errors or uninstall it

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 28, 2015 1:13 AM

Top-ranking reply

seventy one

Level 7

27,442 points

Posted on Sep 28, 2015 1:20 AM

Remove it as soon as you can. Do not respond to the site in any way.

https://discussions.apple.com/docs/DOC-2435 Here is some excellent advice from a senior member that gives a link to removing Mackeeper.

View in context

128 replies

Jan 15, 2016 1:39 PM in response to seventy one

I just used link from niihao89_mvp before I saw your comment. Now I worry I caused even more damage. Is there anything I could now? Did I ruin my computer?

Linc Davis

Level 10

209,649 points

Jan 15, 2016 6:03 PM in response to pina-legnica

Use the alternative method to open the folder.

sTevyHD

Level 1

5 points

Jan 21, 2016 10:10 AM in response to Linc Davis

I appreciate this fix very much. This was probably one of the most easy tasks I have ever had to do. Thanks so much for your help.

seventy one

Level 7

27,442 points

Feb 1, 2016 10:40 AM in response to oneadam211

We should not publish any links on this site here because it will ruin anyone's machine it encounters. But if you Google that product for the purpose you mention you will find it.

Apr 2, 2016 9:53 PM in response to Linc Davis

Running El Capitan 10.11.4 and none of this worked for me. When I resorted to Finder > Go > Go to it did not find anything in the suggested paths.

forzamex

Level 1

4 points

May 25, 2016 3:52 AM in response to Linc Davis

Many thanks this work perfectly for me 🙂

moniponi

Level 1

4 points

Jul 21, 2016 8:02 PM in response to amazingjelly

This worked for me! Great tip! Thank you!

Aug 24, 2016 5:36 AM in response to amazingjelly

Thanks. This helped!

Aug 24, 2016 9:07 PM in response to markh7482

If you have the Advanced Mac Cleaner virus, the MacKeeper virus, or something of the sort, please quickly remove the app from the applications folder! These viruses are very dangerous and they have been spreading very quickly this past week!

Aug 30, 2016 6:47 PM in response to Dan562

If you have "com.adobe" files and you have any adobe product, don't worry about it. If you have never had any adobe product on your mac, go ahead and delete it as a precaution. As far as the others go, I have them as well and they aren't causing me any problems.

I've also done more research on the virus, and it apparently installs a hidden application called "Mac File Opener." Please search your mac for this app or any of its files, especially any plist files with that name. It's all part of the virus.

If you can create a short QuickTime screen recording of your plist and applications lists, I would be glad to check them out. I have no doubt that you're fine, but considering the severity of this malware, I would have no trouble helping anyone with this issue. I have already had to fix my mother's MacBook because of this issue, so I know what's up.

Cheers!