All my usage total up doesn't match the total shown by icloud

Adding all storage used by pictures, backup , documents and data is ~ 2.5GB

However iCloud says i am only left with ~300MB ( i am on the 5GB free plan now)

I am missing ~1.2GB.


All my iOS devices are running iOS9 or later. Macbook Air on Yosemite.

icloud storage

Posted on Sep 29, 2015 2:27 AM

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15 replies

Sep 29, 2015 8:27 AM in response to Slow Brain Fast Thinker

I had a similar problem after my iOS update. My back up wouldn’t complete, it showed up as 0 Kb, the next back up showed up as 0Kb and I didn’t get an option to delete my existing back up.


I turned back up off and whilst I didn’t then get an option to delete my previous back up, the previous back up (0 Kb) did disappear of it’s own accord. I was then able to turn back up back on, the 0 Kb back up did not reappear and I was able to start and complete a new back up.


Some have reported that after they turn back off, the previous back up (0 Kb) does not disappear or that if it does it reappears when back up is turned back on (although they are then able to make a new back up providing they have space).


It seems that in some case the 0Kb back up is corrupted data and does indeed take up space in the cloud and it doesn’t appear that this can be removed by the user, if this is what has happened in your case, contact Apple Support, (change country if necessary) they have been able to remove the corrupted data for some users.

Sep 30, 2015 5:44 AM in response to Zeuscool

Would be great to understand what is happening here.... I have 146mb of free space but only 3.1gb in backups........


Is this a Federal Trade Commission FTC issue? Is there some un-ethical overselling of a service being done by Apple Corporation to unknowingly trick a user community into buying something they do not really need due to false advertising?

Sep 30, 2015 6:56 AM in response to Zeuscool

Zeuscool wrote:


All my usage adds up to only <3GB, but iCloud says i am only left with 300+MB.

Sorry my mistake, I got confused as to who is the OP (original poster) here.


You don't show the multicoloured bar under the 'Done' button, does that shed any more light on the matter, is it the space allocated to back up that doesn't add up.


By way of example, mine match.


User uploaded file

User uploaded file

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All my usage total up doesn't match the total shown by icloud

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