Level 1

9 points

The iPhone could not be restored.An Unknown error occured ( -1)

Hi All.

My iPhone4S is stuck in the DFU mode all the time. Itunes is 12.3. Am always trying to restore the iPhone to IOS 9.0.1 latest update.

Did an erase all data and settings , then an update and restore, but keep getting this error.

Done some research and diagnostics, so uninstalled firewall and antivirus, and turned off windows defender and windows firewall.

Also Windows 7 is upto date.

Anyone else having this issue in the UK and Rest of the world.? Or has found a workaround.

This is all occurred because my carrier option dissapeared and the sim card was no longer recognised.

The sim card is fine and my mobile network has no issues. My simcard works in another smart phone.

iTunes diagnostic report says

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Also I have screenshots of iPhone when carrier option in settings dissappeared.

can supply notepad of diagnostic too.

I tried to update and restore again in a Apple MAc but that too did not work, and gave an error.

The firmware loads onto the iPhone, but at the end when the loading scroll bar reached the end, it gives an error.

I have done this procedure previously on IOS version in the past and it works all the time , and on the first attempts, but for this IOS 9.0.1 it does not work at all.

I sign into iTunes and it connects to the store.

I have also emailed the ISP and they say iTunes servers are not filtered or blocked.

NO Apple stores here locally.

iPhone 4S, iOS 9.0.1

Posted on Sep 29, 2015 4:28 AM

19 replies

Plasturkoid Author

Level 1

9 points

Oct 2, 2015 6:19 AM in response to Lawrence Finch

I used the same server IP that timed out for the firmware server update and also did a tracert ( trace route ),

and guess what , it could not get there in 30 hops and did not reach the destination at all. Apple servers are running, but not the firmware update one that I can reach. If its working for others, I know of 4 other iPhone users who can no longer use their mobiles anymore.

There is no Jailbreak and no baseband Chip malfunction with all of these. Its too much of a coincidence for that in the last few days.

The powers of deduction Dr Watson. Maybe Professor Moriarty is loose on the net.

Not enough port conections to handle the amount of requests.

Maybe the ISP and governments and network admin think its some sort of DDOS.

Shall we look for excuses there,........hmmmm .

More scapegoats.

Keep trying with your Jailbreak excuse as that is not the case. Hosts file is empty and the dns is flushed.

Just wait for the firmware update server to be free to handle more requests.

Oct 2, 2015 4:46 PM in response to Plasturkoid

Plan on waiting for years, because there is no problem with the servers. They are still working, and still processing updates, as I updated 2 additional devices with no problems today. If there's a problem it's with your router, your ISP or other network issue. But you are, of course, free to believe whatever you want. Or you could just take it to an Apple store and they will be happy to update it for you.

Plasturkoid Author

Level 1

9 points

Oct 4, 2015 12:36 AM in response to Lawrence Finch

Todays netstat server was different.

appleglobal

Timed out again.

---------------------------------------------------------------

DHCP Server: 192.168.0.1

Lease Obtained: Sun Oct 04 08:15:54 2015

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers: 192.168.0.1

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-09-29 19:50:52.

**** Device Connectivity Tests ****

iPodService 12.3.0.44 (x64) is currently running.

iTunesHelper 12.3.0.44 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.

Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone or iPad found.

Plasturkoid Author

Level 1

9 points

Oct 4, 2015 12:39 AM in response to Plasturkoid

Full iTunes Diagnostic

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 12.3.0.44

QuickTime not available

FairPlay 2.9.7

Apple Application Support 4.0.3

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 9.0.0.26

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iTunes Serial Number 000000005A8FE21C

Current user is an administrator.

The current local date and time is 2015-10-04 08:32:15.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Advanced Micro Devices, Inc., AMD Radeon HD 7480D

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {23C090A2-75FE-4C36-8B56-BFB149421DBF}

Description: Realtek PCIe GBE Family Controller

IP Address: 192.168.0.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

Lease Obtained: Sun Oct 04 08:15:54 2015

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers: 192.168.0.1

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-09-29 19:50:52.

**** Device Connectivity Tests ****

iPodService 12.3.0.44 (x64) is currently running.

iTunesHelper 12.3.0.44 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.

Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone or iPad found.

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The iPhone could not be restored.An Unknown error occured ( -1)