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Level 1

33 points

Display driver stopped responding and has recovered Error

Is there anything i can do other than wait for an new driver to be released? Is there a beta driver that I can try to see if it fixes the problem?

I just found a slightly newer driver at the intel site that is newer than the one that you get when you check for a new driver in the graphics pane in windows 10-64

64bit - win64_15407.4279.exe

but the problem remains exactly the same as before 3 restarts of the driver and then the driver is locked out

The take from other support websites puts the blame squarely on the Iris driver so I asked at the Intel Iris support forum if there was a Beta version that can fix this problem that is available to test yet. the sense I get there is that I have to get what I need from a bootcamp update from Apple

How do I revert to the driver in bootcamp to see if it will fix the problem?

in the same way... Should I try the driver from Microsoft that comes with Win 10-64 if so how do I force its use rather than the intel 4279 driver

This is an Apple MacMini 7,1 Computer To the highest spec currently offered by Apple

Hardware Overview:

Model Name: Mac mini

Model Identifier: Macmini7,1

Processor Name: Intel Core i7

Processor Speed: 3 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 16 GB

Boot ROM Version: MM71.0220.B03

SMC Version (system): 2.24f32

Intel Iris:

Chipset Model: Intel Iris

Type: GPU

Bus: Built-In

VRAM (Dynamic, Max): 1536 MB

Vendor: Intel (0x8086)

Device ID: 0x0a2e

Revision ID: 0x0009

Displays:

LED Cinema Display:

Display Type: LCD

Resolution: 1920 x 1200

Pixel Depth: 32-Bit Color (ARGB8888)

Display Serial Number: 2A92311M0K0

Main Display: Yes

Mirror: Off

Online: Yes

Rotation: Supported

Connection Type: DisplayPort

Display driver stopped responding and has recovered

Display driver Intel HD Graphics Drivers

for Windows 8(R) stopped responding

and has successfully recovered

The above Msg is seen three times and it looks like this

this warning popup( with the Yellow X in a circle at the left top of the pop up) in the lower right corner blanks and reappears Three times and is replaced by another popup of the same sort in the same place

Application has been blocked from accessing Graphics hardware

Application swtor.exe has been blocked from accessing Graphics hardware

At which point the game is frozen and must be quit from the task bar.

------------------

System Information from DxDiag.exe

------------------

Time of this report: 9/29/2015, 12:28:18

Machine name: MINI-PC

Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150819-1946)

Language: English (Regional Setting: English)

System Manufacturer: Apple Inc.

System Model: Macmini7,1

BIOS: MM71.88Z.0220.B03.1506051117

Processor: Intel(R) Core(TM) i7-4578U CPU @ 3.00GHz (4 CPUs), ~3.0GHz

Memory: 16384MB RAM

Available OS Memory: 16260MB RAM

Page File: 3838MB used, 15365MB available

Windows Dir: C:\WINDOWS

DirectX Version: 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10240.16384 64bit Unicode

---------------

Display Devices

---------------

Card name: Intel(R) Iris(TM) Graphics 5100

Manufacturer: Intel Corporation

Chip type: Intel(R) Iris(TM) Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A2E&SUBSYS_0141106B&REV_09

Display Memory: 8242 MB

Dedicated Memory: 112 MB

Shared Memory: 8130 MB

Current Mode: 1920 x 1200 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: LED Cinema

Monitor Id: APP9236

Native Mode: 1920 x 1200(p) (59.950Hz)

Output Type: Displayport External

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd 12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd 12umd32

Driver File Version: 10.18.0015.4279 (English)

Driver Version: 10.18.15.4279

DDI Version: 12

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 2.0

Graphics Preemption: Primitive

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 8/24/2015 13:38:24, 35975320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-496E-11CF-6C63-4E21B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0A2E

SubSys ID: 0x0141106B

Revision ID: 0x0009

Driver Strong Name: oem76.inf:5f63e534a8278551:iHSWM_w10:10.18.15.4279 ci\ven_8086&dev_0a2e

Rank Of Driver: 00D12001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Mac mini, OS X Yosemite (10.10.5), 3ghz i7 1 Tera SSD

Posted on Sep 29, 2015 9:57 AM

Best reply

Loner T

Level 9

59,471 points

Posted on Sep 29, 2015 2:12 PM

Are you on W10? If yes, use OSX BCA and download the BC6 drivers package. Run setup.exe and let it Repair drivers. Be aware that it will repair other drivers as well.

View in context

44 replies

Loner T

Level 9

59,471 points

Oct 11, 2015 8:25 PM in response to cageysea

You do not have the correct GPU driver. Can you check the entry in Device manager -> Display Adapter ?

cageysea

Level 1

0 points

Oct 11, 2015 9:14 PM in response to Loner T

Aha! Thanks for the tip. I found Intel Iris Graphics 6100 and updated the driver software. Now the resolution is correct!

So, what next? I guess I'll try and see whether the driver acts up again! Should I expect the problem to still be there, since I've essentially just put it back to its former state?

cageysea

Level 1

0 points

Oct 11, 2015 9:25 PM in response to cageysea

Whoops, spoke too soon.

Upon, restarting, I found that the resolution still doesn't match the value in http://www.whatismyscreenresolution.com/

See screenshot here: http://i.imgur.com/jAyKWup.png

More info about the driver: http://i.imgur.com/0pflHyQ.png

cageysea

Level 1

0 points

Oct 11, 2015 11:42 PM in response to Loner T

Could this problem perhaps be solved if I were to get a copy of Windows 8 from my school instead? I think there is a chance I may be entitled to one at a high discount.

Loner T

Level 9

59,471 points

Oct 12, 2015 5:02 AM in response to cageysea

If this is an external display, what type of Monitor is this and how are the Mac and the monitor connected?

cageysea

Level 1

0 points

Oct 12, 2015 9:22 AM in response to Loner T

No external display--using native display of my MacBook retina pro, bought earlier this year.

cageysea

Level 1

0 points

Oct 12, 2015 9:46 AM in response to cageysea

I just realized i'm a doofus--even the the mac side, the resolution is 1280*800! It's running at a 1.5x scaling HiDPI mode to give me the retina effect without making everything tiny. This must be what's happening on the PC side, right?

What's weird is that before I did the reformat, I dont think it did that!

Loner T

Level 9

59,471 points

Oct 12, 2015 9:51 AM in response to cageysea

The website reports half the screen resolution of the one reported by System Report. Do you have font scaling turned on?

cageysea

Level 1

0 points

Oct 15, 2015 12:26 PM in response to Loner T

Hi Loner T! After a few days of testing it, I'm happy to report that the problem appears to be fixed! Haven't had a driver crash since you helped me out with the reinstall.

Thank you so much for your infinite patience! I really appreciate your taking the time to help me and so many users out. 😀 Keep it up!

Loner T

Level 9

59,471 points

Oct 15, 2015 1:37 PM in response to cageysea

Please backup OSX and Windows. Use separate external disks, if possible.

Windshadow99 Author

Level 1

33 points

Oct 21, 2015 10:18 AM in response to Loner T

LLots of good reasons to keep multiple different backups including one that is rotated to off site safe (as in a fire rated {digital rated} safe or file cabinet ) storage once every few days.

I have to report that Windows ten bootcamp on the Mac mini keeps overwriting the needed Apple modifyed iris graphics drivers with new ones from Intel.

for things like Microsoft Office this is not a problem but many games ( and lots of us that run bootcamp do use it for games) wiill toss up the error that I detailed in the first post in this thread and I have to redo the replacement of the Apple modified iris graphics drivers each time I want to play...

as far as I can see the only fix for this that will take is fro Apple to provide a new version of the iris driver package for Windows 10 that will prevent Windows update from replacing it.. Or for Microsoft to respect the Apple modified bootcamp drivers and not replace them. I have no idea about how I can get Apple or Microsoft to make the needed changes but perhaps having the information in this thread will help others that bang their head against this wall.

Loner T

Level 9

59,471 points

Oct 21, 2015 11:17 AM in response to Windshadow99

One option is to re-install the BC version and disable Windows Automatic Updates and apply them manually as you get notifications.

Windshadow99 Author

Level 1

33 points

Oct 21, 2015 11:28 AM in response to Loner T

I Have set it again I thought I did it last time but the update did it to me again yesterday... It would be nice if I could just disable the updating for the iris driver but it seems to be all or nothing with Windows update.

i Did some digging on Microsoft sites and looks like where OEM hardware drivers are required the win updates should respect them so in theory the win update should respect the bootcamp drivers but it is not working right now if that is the case

this thread has lasted a long time but I thought it would be useful to update it with this lates wrinkle to the problem... It might help others that find that error message

cheers

Windshadow99 Author

Level 1

33 points

Nov 9, 2015 6:41 PM in response to Loner T

Well it did it again this week. I now go and make a free thumb drive via bootcamp Assistant each time I am going to spend some time in Windows 10.

I don't know enough about windows to not let it handle its own updaters and patches... so I just launch the BCA and have it make a fresh install thumb drive while I deal with my email on OS X then I hit the bootcamp and do some thing else for about 5 min to be sure that win 10 has done what it needs to do for the day and restart win 10 just in case it has done something i then run the thumb drive utility and restart win 10 again and I am good for that day anyway. I do wish there was a way of knowing when Apple updates what it puts on the thumb drive. but for now this is the best i can do

Display driver stopped responding and has recovered Error