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Level 2

407 points

("Call Failed") Continuity calls broken since iOS 9

iPhone 5S - iOS 9.0.1 (13A404)

Mac Pro - Yosemite 10.10.5 (14F27)

Continuity calling stopped working when I updated my iPhone to iOS 9. It was working fine under iOS 8.

When I try to make a cell call from the Mac, the little gray FaceTime box pops up but I always get the "Call Failed" message about 30 seconds later. When there is an incoming call, nothing happens on the Mac. AGAIN, this used to work fine under iOS 8

Messages app and text forwarding is working fine.

Please, before you post a generic link telling me the minimum requirements, I've already checked all that, and please read what I've tried:

- Logged out and back in of FaceTime iCloud on Mac and iPhone.

- Logged out and back in of FaceTime iCloud on Mac and iPhone while rebooting between each step

- Turned off then back on "Allow Calls on Other Devices" under Phone settings

- Created a new user account on Mac and tried calling from there

- Mac and iPhone are connected to same WiFi network

- Bluetooth is activated on Mac and iPhone

- I only have one iCloud account and it's logged in on both Mac and iPhone

- Rebooted iPhone and Mac several times

- Firewall on Mac is turned OFF

Since I'm seeing the same problem while using a different user account on my Mac, I am assuming the issue is with the iPhone. Also, it's only been a problem since I upgraded the iPhone to iOS 9 last week.

Here is what I'm seeing the in the console log whenever I try to initiate a call from the Mac...

9/29/15 5:14:01.049 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

9/29/15 5:14:04.685 PM CoreServicesUIAgent[480]: unexpected message <OS_xpc_error: <error: 0x7fff72369c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff72369f70> { length = 18, contents = "Connection invalid" }

}>

9/29/15 5:14:51.963 PM FaceTime[1777]: Connection interrupted.

Here is the console log whenever there is an incoming call...

9/29/15 4:27:15.419 PM sharingd[393]: 16:27:15.419 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

9/29/15 4:27:17.027 PM lsuseractivityd[492]: application (null) considered for activity continuation, but rejected because it will not run using a suitable architecture

9/29/15 4:27:19.318 PM sharingd[393]: 16:27:19.318 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

9/29/15 4:27:40.313 PM sharingd[393]: 16:27:40.312 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

9/29/15 4:27:47.463 PM sharingd[393]: 16:27:47.463 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

iPhone 5s, iOS 9.0.1, 32 GB

Mac Pro (Mid 2012), OS X Yosemite (10.10.5), 3.33 GHz 6-core with 32 GB RAM

Posted on Sep 29, 2015 3:31 PM

17 replies

sparky67 Author

Level 2

407 points

Oct 5, 2015 1:10 PM in response to Eric Root

Eric Root wrote:

Handoff Continuity Troubleshooting

Handoff Continuity Troubleshooting (2)

iPhone, iPad, iPod touch, and Mac using Continuity - Connect

Phone calls - Use your Mac to make and receive - Yosemite

Been there and did all that. Most of these articles simply review the hardware, settings and how to use the features. My hardware & settings are correct, and I know how to use these features. Everything works except outgoing calling from the Mac and only since upgrading to iOS 9.

Your first link contains some terminal commands. I think these are out of date, as the last line results in a "no such file or directory" error.

I'm really looking for somebody who can decipher my logs and help me get to the root of this.

Thanks anyway.

sparky67 Author

Level 2

407 points

Oct 20, 2015 8:58 AM in response to sparky67

For another issue, I tried logging into the iCloud dot com website the other day and was prompted to make a new stronger password. Naturally, by changing the password, I had to re-login to every device and re-initialize my various connections using the new password. FaceTime, Messages, iTunes Store, various Continuity settings, cross-device PINs, Keychain, toggling things on/off to trigger new cross-device authorization codes, rebooting, restarting, etc... EVERYTHING needed to be setup again, simply by changing one password! Apple really needs to streamline this arduous process... it took over an hour and it's absolutely ridiculous.

As a positive side-effect of all this jacking around, Continuity calling started working both ways and this problem is gone for now.

Keep in mind that I originally logged out/in of iCloud on all of my devices several times and it didn't work. Somehow now, by changing the password, it's working.

("Call Failed") Continuity calls broken since iOS 9