Is anyone else having the issue of your Mac running wicked slow after the new El Capitan update? Word, Safari, Preview, and iTunes wouldn't open- they froze and I had to force quit them. Even typing this there is a major lag and the pinwheel appears. What's up with that? So far I hate how slow it's making my mac.
I had the same problem with my mid-2010 IMac, but then I upgraded from El Capitan to Sierra. Huge improvement! Problem solved.
Since I figured it was also a RAM issue, I ordered 16MB of it (from 4MB), but I never installed it. Now I'm wondering whether I even need to.
Huge relief as I was almost ready to order a replacement computer.
Hi nmkhoi. Yes ..i have done that in every way. Currently i cant make El Capitan to run fast and without problems.
So i got to Yosemite which does not have so many problems at least in me.
El Capitan taking too much memory too , without doing anything..just staring and looking at screen.
I had it for 2 months trying to make it work as Snow Leopard at speed but no success.
Maybe is my idea but something is wrong from the downloading from app store. When first installed all good but then,
computer is acting like trying to fix it after installation.
If computer left open for 2 or 3 days offline then all going wrong. Loosing its speed and became unpredictable, when computer need recources from CPU or memory cannot take all it needs.
It looks like this OSX made for low recources or iphone something.
My imac is 7 months old with not even one problem with hardware. (tested) But i noticed that with original HD had only 3gb sata speed when i could had 6gb because is supported and also i had very slow read write speeds ,and unstable status of hard drive.
So i changed hd with a better one.. supporting 6gb sata.
It became little better but not even close to my older imac with much lower hardware specs.
Then i remove HD again and i put it in my other imac with SL .
I noticed that HD started reccuring and be as fast it should be.
Just for test i "destroyed" my old imac with SL and i installed the EL Capitan.( latest 10.11.6)
i had the same bad results in my old imac.Of course i had a back up and original installation dvds and i reverted as it was 🙂
I just put now an SSD and is like completely new machine.
i have it at idle now for 1 day with Yosemite to see how it will go...Till now after 1 day is like was installed. i open finder and is open in a blink of an eye..or anything else.
Maybe not working with other normal HD except Apple original?
So ..i suspect something is happening with hard drives or when downloading the operating system from app store. But i think more that El Capitan not working well with normal hd's .
Maybe thats why the disk utility is not as it was? And is awfull. How Apple did that...For so long disk utility was so good.
Anyway... Was so good also when Apple giving an install DVD with OSX and applications with every iMac.
I dont understand why they stopped this and we are in luck hands to get a good downloaded OSX from app store
or to not having inside undesirable files or viruses or missing kexts or whatelse i dont know..
Who knows if this is downloaded is correct?
Also i have noticed strange things happening with kext loading. But i'm not so high skilled to correct it.
i tried few but i got kernel panics and shut downs. Anyway ..
i compaired my old imac also with SL and my new imac with Yosemite or El Capitan and i noticed that new OSX have priority to internet things like icloud i messages and all these i things. But who on earth will take an iMac to connect to internet? At least i didnt bought it for such reason. if i wanted something like this i would buy an iphone or ipad or ipod.And im not interested at all about these things. i bought an iMac to have a machine with stable operation and to not pulling my hairs to find why is running like snail. Really dissapointed from Apple (:
for now it looks that something is fixed with the SSD.
I feel like I just went from a Mac Pro Retina Quad to a Macbook 1.1GHz.
Is anyone getting feedback from Apple?
I just mentioned that I feel like I just went from a Mac Pro Retina Quad to a Macbook 1.1GHz. I say that with experience because my wife has the new Macbook.
That said, she says hers is not any slower. And I am mainly speaking of the last update. The pinwheel is beginning to give me that "state fair" feeling.
tkirkland505 wrote:
I feel like I just went from a Mac Pro Retina Quad to a Macbook 1.1GHz.
Is anyone getting feedback from Apple?
If you would like help with your issue please start your own thread detailing your system and problems. Tagging onto an old thread without providing any useful information to allow us to help you is not a productive way to get help.
Follow the instructions located in this article: Writing an effective Apple Support Communities question
I agree I turned Mail off on mine MBP mid 2010 8GB ram 2.4 ghz and things are much more in line with what I would expect.
Can someone help me? I already removed the adware and updated Flash Player.
EtreCheck:
EtreCheck version: 3.0.2 (306)
Report generated 2016-08-23 16:53:40
Download EtreCheck from https://etrecheck.com
Runtime 13:47
Performance: Poor
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Beachballing
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 392
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (270.57 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/LaunchDaemons/com.HotShoppy.agent.plist
/Library/LaunchDaemons/com.MacUpdater.agent.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
4 adware files found. [Remove]
/Library/LaunchAgents/com.dynamsoft.webtwainservice.plist
/Applications/Dynamsoft/WebTwain/11.2.0.1111/WebTwainService.app/Contents/MacOS /WebTwainService
One unknown file found. [Check files]
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-01) [Support]
[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-08-01) [Support]
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-08-01) [Support]
[not loaded] 7 Apple tasks
[loaded] 150 Apple tasks
[running] 64 Apple tasks
[killed] 17 Apple tasks
17 processes killed due to insufficient RAM
[not loaded] 44 Apple tasks
[loaded] 157 Apple tasks
[running] 78 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-08-23) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-14) [Support]
[not loaded] com.adobe.AdobeCreativeCloud.plist (2016-08-23) [Support]
[running] com.brother.LOGINserver.plist (2015-03-12) [Support]
[running] com.dynamsoft.webtwainservice.plist (2016-04-18) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-01-14) [Support]
[failed] com.wacom.wacomtablet.plist (2016-05-25) [Support]
[failed] com.HotShoppy.agent.plist (2016-08-21) Adware! [Remove]
[loaded] com.MacUpdater.agent.plist (2016-08-21) Adware! [Remove]
/Applications/MacUpdater/MacUpdater
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]
[loaded] com.adobe.SwitchBoard.plist (2015-01-06) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-08-23) [Support]
[running] com.adobe.agsservice.plist (2016-08-16) [Support]
[failed] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-01-26) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-03-03) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-01-14) [Support]
[running] com.wacom.TabletHelper.plist (2016-05-25) [Support]
[loaded] com.wacom.displayhelper.plist (2016-05-25)
[loaded] jp.co.canon.MasterInstaller.plist (2015-08-26) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-01-06) [Support]
[loaded] com.adobe.ARM.[...].plist (2015-01-30) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[failed] com.jdibackup.ZipCloud.autostart.plist (2016-07-28) Adware! [Remove]
/usr/bin/open
[failed] com.jdibackup.ZipCloud.notify.plist (2016-07-28) Adware! [Remove]
/usr/bin/open
[failed] com.mackeeper.MacKeeper.Helper.plist (2016-07-18) [Support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-12-03) [Support]
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application Hidden (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-07-01) Check version
Unity Web Player: UnityPlayer version 4.5.5f1 - SDK 10.6 (2015-01-01) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-27)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-03-01) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-23) [Support]
AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-07) [Support]
QuickTime Plugin: 7.7.3 (2016-07-27)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-07) Outdated! Update
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-13) [Support]
AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
EPPEX Plugin: 10.0 (2014-09-15) [Support]
RL Secure Plug-In Layer: Unknown - SDK 10.5 (2015-05-13) [Support]
DirectorShockwave: 12.1.6r156 - SDK 10.6 (2015-01-09) [Support]
WebEx64: 1.0 - SDK 10.6 (2015-07-17) [Support]
UploadManager: Unknown - SDK 10.5 (2015-05-18) [Support]
ContentManager: Unknown - SDK 10.5 (2015-05-18) [Support]
RocketEngine: Unknown - SDK 10.5 (2015-05-18) [Support]
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-24)
chumsearch - me (2016-07-18)
ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-07-31)
Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-15)
Flash Player (2016-06-13) [Support]
Java (2016-07-01) [Support]
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 228.31 GB
Destinations:
TOSHIBA EXT [Local]
Total size: 2.00 TB
Total number of backups: 7
Oldest backup: 4/12/16, 4:31 PM
Last backup: 7/29/16, 4:56 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
12% com.apple.WebKit.WebContent(20)
6% WindowServer
4% kernel_task
1% AAMHelper
1% coreaudiod
999 MB com.apple.WebKit.WebContent(20)
542 MB kernel_task
82 MB mdworker(10)
74 MB Adobe CEF Helper(2)
57 MB node(2)
49 MB Free RAM
3.95 GB Used RAM (362 MB Cached)
57 MB Swap Used
Aug 23, 2016, 02:48:53 PM ~/Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-144853_[redacted] .crash
/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver
Aug 23, 2016, 02:48:12 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-144812_[redacted]. crash
Aug 23, 2016, 02:47:02 PM Self test - passed
Aug 21, 2016, 01:36:04 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-133604_[redacted].crash
/Users/USER/*/HotShoppy
Aug 21, 2016, 01:33:53 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-133353_[redacted].crash
/Applications/HotShoppy/HotShoppy
Aug 21, 2016, 01:31:37 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-133137_[redacted].crash
Aug 21, 2016, 01:29:24 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-132924_[redacted].crash
Aug 21, 2016, 01:26:32 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-132632_[redacted].crash
Aug 21, 2016, 01:10:12 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-131012_[redacted].crash
Aug 21, 2016, 11:46:37 AM ~/Library/Logs/DiagnosticReports/StuffIt Expander_2016-08-21-114637_[redacted].crash
com.stuffit.StuffIt-Expander - /Applications/StuffIt/StuffIt Expander.app/Contents/MacOS/StuffIt Expander
Aug 21, 2016, 11:29:16 AM ~/Library/Logs/DiagnosticReports/BitTorrent_2016-08-21-112916_[redacted].crash
com.bittorrent.BitTorrent - /Applications/BitTorrent.app/Contents/MacOS/BitTorrent
Hi Otelina...i following this thread as i expecting a solution to make my imac running faster. Anyway as i see from your results you have adware and also Mackeeper installed.
Do you have any programs and files that you need at your mac book? If yes then i suggest you to take them and put them in another hard drive and have only these as they maybe infected too. After ,when your mac is fixed you can scan this drive separately to see if you have any infection to them.About the programs that maybe you have ecxept the normal Apple apps if you can find them again track them to know where to find them. Also if you have any serials write them in a secure place.
Then Reboot your mac holding alt(option) key and in the screen it will appear choose the recovery. Must be connect to internet. Sometimes it fix the OSX as it was without loose your files but not depend of it.
The other way is much complicated . You have to remove all these you see ( Adware malware files)at report and many others that maybe are hidden and never will be as i was before. Also you have to remove completely mac keeper.
of course there are other people here that they have more knowledge to remove a malware completely but my opinion is to make a recovery. Then run again ethercheck and see the results.
Why dont you making a scan first with Malware bytes and waiting for the results to see.Maybe it can fix it...
Apple have an article about this.
How about now? Now I ran the slow mac diagnosis.
EtreCheck version: 3.0.2 (306)
Report generated 2016-08-23 17:51:03
Download EtreCheck from https://etrecheck.com
Runtime 9:27
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 392
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (272.57 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-01) [Support]
[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-08-01) [Support]
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-08-01) [Support]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 159 Apple tasks
[running] 72 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 44 Apple tasks
[loaded] 158 Apple tasks
[running] 89 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-08-23) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-14) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-08-23) [Support]
[running] com.brother.LOGINserver.plist (2015-03-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-01-14) [Support]
[failed] com.wacom.wacomtablet.plist (2016-05-25) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]
[loaded] com.adobe.SwitchBoard.plist (2015-01-06) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-08-23) [Support]
[running] com.adobe.agsservice.plist (2016-08-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-01-26) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-03-03) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-01-14) [Support]
[running] com.wacom.TabletHelper.plist (2016-05-25) [Support]
[loaded] com.wacom.displayhelper.plist (2016-05-25)
[loaded] jp.co.canon.MasterInstaller.plist (2015-08-26) [Support]
User Login Items:ⓘ
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application Hidden (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins:ⓘ
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-07-01) Check version
Unity Web Player: UnityPlayer version 4.5.5f1 - SDK 10.6 (2015-01-01) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-27)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-03-01) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-23) [Support]
AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]
QuickTime Plugin: 7.7.3 (2016-07-27)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-13) [Support]
AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
EPPEX Plugin: 10.0 (2014-09-15) [Support]
RL Secure Plug-In Layer: Unknown - SDK 10.5 (2015-05-13) [Support]
DirectorShockwave: 12.1.6r156 - SDK 10.6 (2015-01-09) [Support]
User internet Plug-ins:ⓘ
WebEx64: 1.0 - SDK 10.6 (2015-07-17) [Support]
UploadManager: Unknown - SDK 10.5 (2015-05-18) [Support]
ContentManager: Unknown - SDK 10.5 (2015-05-18) [Support]
RocketEngine: Unknown - SDK 10.5 (2015-05-18) [Support]
Safari Extensions:ⓘ
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-24)
chumsearch - me (2016-07-18)
ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-07-31)
Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-15)
3rd Party Preference Panes:ⓘ
Flash Player (2016-06-28) [Support]
Java (2016-07-01) [Support]
Time Machine:ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 226.31 GB
Destinations:
TOSHIBA EXT [Local]
Total size: 2.00 TB
Total number of backups: 7
Oldest backup: 4/12/16, 4:31 PM
Last backup: 7/29/16, 4:56 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU:ⓘ
5% WindowServer
5% mdworker(3)
3% kernel_task
2% Adobe CEF Helper(2)
2% com.apple.WebKit.Networking
Top Processes by Memory:ⓘ
709 MB com.apple.WebKit.WebContent(20)
511 MB kernel_task
213 MB Safari
164 MB icdd
143 MB Adobe CEF Helper(2)
Virtual Memory Information:ⓘ
63 MB Free RAM
3.94 GB Used RAM (1015 MB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Aug 23, 2016, 05:37:38 PM ~/Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173738_[redacted] .crash
/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver
Aug 23, 2016, 05:36:15 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173615_[redacted]. crash
Aug 23, 2016, 05:35:19 PM Self test - passed
Aug 23, 2016, 02:48:12 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-144812_[redacted]. crash
Aug 21, 2016, 01:36:04 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-133604_[redacted].crash
/Users/USER/*/HotShoppy
Aug 21, 2016, 01:33:53 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-133353_[redacted].crash
/Applications/HotShoppy/HotShoppy
Aug 21, 2016, 01:31:37 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-133137_[redacted].crash
Aug 21, 2016, 01:29:24 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-132924_[redacted].crash
Aug 21, 2016, 01:26:32 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-132632_[redacted].crash
Aug 21, 2016, 01:10:12 PM /Library/Logs/DiagnosticReports/HotShoppy_2016-08-21-131012_[redacted].crash
Files deleted by EtreCheck:ⓘ
Aug 23, 2016, 05:02:25 PM - /Library/LaunchDaemons/com.HotShoppy.agent.plist
Aug 23, 2016, 05:02:25 PM - /Library/LaunchDaemons/com.MacUpdater.agent.plist
Aug 23, 2016, 05:03:07 PM - /Library/LaunchAgents/com.dynamsoft.webtwainservice.plist
Hi dear Otelina...I'm not the mkgr. mkgr opened this thread and i posted. My name is Heli A as you see.
Anyway as i see from your new report it looks much better.
But you need for sure more memory. Maybe you must put 2 8gb dimms. The 8gb you have is not so much.
Try to restart and reset the NVRAM.
Also you have some extensions at Safari that i dont know them...Open safari > prefs> and to extensions tab look to see something not familiar to you .Remove it.
Then you have something from Wacom that is not working. Its a tablet? or a smartphone...?
you shoulldnt also post sensitive data with the Ethernet report..this is your user name?
appears ? if not then you have serious problem.
It looks that you have a dvd device also plugged at one usb port or is built in at macbook?
HL-DT-ST DVDRW GS41N ()
Before you do the NVRAM reset unpug it if it is at usb.
Also these are not ok for me at USER internet pug ins:
UploadManager: Unknown - SDK 10.5 (2015-05-18) [Support]
ContentManager: Unknown - SDK 10.5 (2015-05-18) [Support]
RocketEngine: Unknown - SDK 10.5 (2015-05-18) [Support]
Apple have an article how to remove them if you dont want them or they are unknown
Safari 8 (Yosemite): If you need to remove a plug-in
How to reset NVRAM :
How to Reset NVRAM on your Mac - Apple Support
After you reset it you should fix some of your settings if you want.
Come back again and make a new report to see how it looks...good luck!
Hi Heli A. Thanks for all your help. Other than more memory, do you see any other issues?
EtreCheck version: 3.0.2 (306)
Report generated 2016-08-24 15:58:57
Download EtreCheck from https://etrecheck.com
Runtime 12:41
Performance: Poor
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 392
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (271.26 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-01) [Support]
[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-08-01) [Support]
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-08-01) [Support]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 159 Apple tasks
[running] 45 Apple tasks
[killed] 27 Apple tasks
27 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 44 Apple tasks
[loaded] 160 Apple tasks
[running] 68 Apple tasks
[killed] 19 Apple tasks
19 processes killed due to insufficient RAM
Launch Agents:ⓘ
[running] com.adobe.AdobeCreativeCloud.plist (2016-08-23) [Support]
[running] com.brother.LOGINserver.plist (2015-03-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-01-14) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]
[loaded] com.adobe.SwitchBoard.plist (2015-01-06) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-08-23) [Support]
[running] com.adobe.agsservice.plist (2016-08-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-01-26) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-03-03) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-01-14) [Support]
[loaded] jp.co.canon.MasterInstaller.plist (2015-08-26) [Support]
User Login Items:ⓘ
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application Hidden (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins:ⓘ
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-07-01) Check version
Unity Web Player: UnityPlayer version 4.5.5f1 - SDK 10.6 (2015-01-01) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-27)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-03-01) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-23) [Support]
AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]
QuickTime Plugin: 7.7.3 (2016-07-27)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-13) [Support]
AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
EPPEX Plugin: 10.0 (2014-09-15) [Support]
RL Secure Plug-In Layer: Unknown - SDK 10.5 (2015-05-13) [Support]
DirectorShockwave: 12.1.6r156 - SDK 10.6 (2015-01-09) [Support]
User internet Plug-ins:ⓘ
WebEx64: 1.0 - SDK 10.6 (2015-07-17) [Support]
UploadManager: Unknown - SDK 10.5 (2015-05-18) [Support]
ContentManager: Unknown - SDK 10.5 (2015-05-18) [Support]
RocketEngine: Unknown - SDK 10.5 (2015-05-18) [Support]
Safari Extensions:ⓘ
chumsearch - me (2016-07-18)
3rd Party Preference Panes:ⓘ
Flash Player (2016-06-28) [Support]
Java (2016-07-01) [Support]
Time Machine:ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 227.62 GB
Destinations:
TOSHIBA EXT [Local]
Total size: 2.00 TB
Total number of backups: 7
Oldest backup: 4/12/16, 4:31 PM
Last backup: 7/29/16, 4:56 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU:ⓘ
6% WindowServer
5% kernel_task
4% mdworker(2)
3% com.apple.WebKit.WebContent(20)
2% com.apple.WebKit.Networking
Top Processes by Memory:ⓘ
1.58 GB com.apple.WebKit.WebContent(20)
560 MB kernel_task
78 MB soagent
74 MB Safari
49 MB Finder
Virtual Memory Information:ⓘ
17 MB Free RAM
3.98 GB Used RAM (598 MB Cached)
512 KB Swap Used
Diagnostics Information:ⓘ
Aug 24, 2016, 03:23:20 PM Self test - passed
Aug 23, 2016, 05:37:38 PM ~/Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173738_[redacted] .crash
/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver
Aug 23, 2016, 05:36:15 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173615_[redacted]. crash
Aug 23, 2016, 02:48:12 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-144812_[redacted]. crash
Files deleted by EtreCheck:ⓘ
Aug 23, 2016, 05:02:25 PM - /Library/LaunchDaemons/com.HotShoppy.agent.plist
Aug 23, 2016, 05:02:25 PM - /Library/LaunchDaemons/com.MacUpdater.agent.plist
Aug 23, 2016, 05:03:07 PM - /Library/LaunchAgents/com.dynamsoft.webtwainservice.plist
Hi dear Otelina...As i see its not yet ok...you still have a virus or a malware... I dont understand how you got this in a Mac... 🙂 it looks that we must start becareful and for Macs too....
Anyway it need more reading to tell you but for now it looks that for not obvious reason something is hogging your memory.
Ok... for now go to apple logo and go to about my mac. click the memory tab there and tell me how much memory you see or what it says there..
becareful do not write here any user data info.
then ckick below the tab it says systen report and at the left click the diagnostic.. if it says passed ok for now
then more down again look at memory and compare it with the other result
then write here anything it says for the power or take a screenshot if you dont know how ask me
then below coose the software tab and while is highlighted look at the right if it says system integrity enabled and secure memory too also there compare your user name if it is correct.
Apple logo is at the top left on the menu bar..sorry.
Otelina:
Instead of continuing to tack onto this old 29 page thread why don't you start your own thread where you will get focused support? Not many of the volunteers here will read or respond to a 29 page thread. In spite of what you've been told here, you do not have a virus. Follow the advice in this article when starting your own thread: Writing an effective Apple Support Communities question
Ok you are right about the long pages and sorry for this..but i trying to help dear Bobthe fisherman..
why you telling that there is no malware or virus..it have many extensions and signs that is infected.
Also there are not all expert to know what to do when you giving instructions... Maybe im not expert but i know soem things. Anyway.. It happened the Apple user to find this for help..Its like you see an accident on the road and you see a wounded person and you say wait for next car to take you to the hospital!
El Capitan running slowly?
