Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

62 points

El Capitan running slowly?

Is anyone else having the issue of your Mac running wicked slow after the new El Capitan update? Word, Safari, Preview, and iTunes wouldn't open- they froze and I had to force quit them. Even typing this there is a major lag and the pinwheel appears. What's up with that? So far I hate how slow it's making my mac.

Posted on Sep 30, 2015 2:22 PM

Best reply

Robert Baron

Level 1

4 points

Posted on May 21, 2017 8:38 AM

I had the same problem with my mid-2010 IMac, but then I upgraded from El Capitan to Sierra. Huge improvement! Problem solved.

Since I figured it was also a RAM issue, I ordered 16MB of it (from 4MB), but I never installed it. Now I'm wondering whether I even need to.

Huge relief as I was almost ready to order a replacement computer.

View in context

454 replies

Oct 30, 2016 2:25 AM in response to Eric Root

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-30 10:25:02

Download EtreCheck from https://etrecheck.com

Runtime 5:40

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Too slow. too many spinning pizzas of death

Hardware Information: ⓘ

Mac mini (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini6,2

1 2,3 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 4000

S24D300 1920 x 1080

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1108) - Time since boot: about one hour

Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (687.12 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Asmedia ASM107x

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2009-12-17) [Support]

[not loaded] com.roxio.TDIXController (2.0 - 2009-12-17) [Support]

/Library/Extensions

[loaded] com.symantec.internetSecurity.kext (6.5.1 - SDK 10.11 - 2016-10-28) [Support]

[loaded] com.symantec.ips.kext (6.5.1 - SDK 10.11 - 2016-10-28) [Support]

[loaded] com.symantec.nfm.kext (6.5.1 - SDK 10.11 - 2016-10-28) [Support]

/System/Library/Extensions

[not loaded] com.dvdfab.kext.fabio (1.0 - 2016-10-28) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 160 Apple tasks

[running] 71 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 85 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-11-21) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-05-30) [Support]

[loaded] com.symantec.errorreporter-periodicagent.NFM.plist (2016-09-19) [Support]

[running] com.symantec.uiagent.application.NFM.plist (2016-09-16) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-10-23) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2015-01-16) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-05-30) [Support]

[running] com.sec.faxdb.plist (2016-05-01) [Support]

[loaded] com.symantec.SymLUHelper.NFM.plist (2016-09-16) [Support]

[loaded] com.symantec.UninstallerToolHelper.plist (2016-05-24) [Support]

[running] com.symantec.deepsight-extractor.NFM.plist (2014-09-11) [Support]

[loaded] com.symantec.errorreporter-periodic.NFM.plist (2016-09-19) [Support]

[failed] com.symantec.liveupdate.daemon.NFM.plist (2016-09-16) [Support]

[running] com.symantec.nfm.wps.plist (2016-09-16) [Support]

[running] com.symantec.sharedsettings.NFM.plist (2016-09-16) [Support]

[running] com.symantec.symdaemon.NFM.plist (2016-09-16) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2014-02-26) [Support]

[failed] com.akamai.single-user-client.plist (2014-04-07) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2015-03-29)

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-03-27) [Support]

[running] com.nero.HSMMonitor.plist (2016-10-30) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

ElementsAutoAnalyzer Application (/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)

Google Drive Application (/Applications/Google Drive.app)

OneDrive Launcher SMLoginItem (/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

Simple Mouse Locator LIH SMLoginItem (/Applications/Simple Mouse Locator.app/Contents/Library/LoginItems/Simple Mouse Locator LIH.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

QuickTime Plugin: 7.7.3 (2016-10-26)

Flash Player: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-26)

SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-15) [Support]

PepperFlashPlayer: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-19) [Support]

JavaAppletPlugin: Java 8 Update 111 build 14 (2016-10-22) Check version

User internet Plug-ins: ⓘ

EMusic: EMusic 1.0.0 (2012-09-17) [Support]

RealPlayer Plugin: Unknown (2013-05-08) [Support]

Safari Extensions: ⓘ

SafariRestore - SweetP Productions - http://sweetpproductions.com/extensions/extensions.htm (2015-06-19)

Norton Security - Symantec Corporation - http://www.norton.com/mac (2016-10-08)

Disconnect - Disconnect - https://disconnect.me/ (2014-03-10)

3rd Party Preference Panes: ⓘ

Akamai NetSession Preferences (2014-04-07) [Support]

Flash Player (2016-10-23) [Support]

Java (2016-10-22) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 312.22 GB

Destinations:

TOSHIBA DOS [Local]

Total size: 999.86 GB

Total number of backups: 13

Oldest backup: 26/05/15 06:39

Last backup: 04/10/16 13:41

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 312.22 GB X 3)

Top Processes by CPU: ⓘ

92% sandboxd

7% kernel_task

2% Activity Monitor

2% WindowServer

1% fontd

Top Processes by Memory: ⓘ

1.83 GB CalendarPro for Google

1.15 GB firefox

774 MB kernel_task

229 MB mds_stores

147 MB mdworker(7)

Virtual Memory Information: ⓘ

211 MB Free RAM

7.79 GB Used RAM (1.04 GB Cached)

58 MB Swap Used

Diagnostics Information: ⓘ

Oct 30, 2016, 09:44:54 AM /Library/Logs/DiagnosticReports/firefox_2016-10-30-094454_[redacted].cpu_resour ce.diag [Details]

/Applications/Firefox.app/Contents/MacOS/firefox

Oct 30, 2016, 09:08:20 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-10-30-090820_[redacted].cpu_reso urce.diag [Details]

/Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

Oct 30, 2016, 08:50:29 AM Self test - passed

Oct 29, 2016, 09:49:08 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-10-29-094908_[redacted].cpu_reso urce.diag [Details]

Oct 28, 2016, 12:44:40 PM /Library/Logs/DiagnosticReports/SymDaemon_2016-10-28-124440_[redacted].cpu_reso urce.diag [Details]

Oct 30, 2016 2:27 AM in response to Eric Root

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-30 10:25:02

Download EtreCheck from https://etrecheck.com

Runtime 5:40

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Too slow. too many spinning pizzas of death

Hardware Information: ⓘ

Mac mini (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini6,2

1 2,3 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 4000

S24D300 1920 x 1080

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1108) - Time since boot: about one hour

Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (687.12 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Asmedia ASM107x

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2009-12-17) [Support]

[not loaded] com.roxio.TDIXController (2.0 - 2009-12-17) [Support]

/Library/Extensions

[loaded] com.symantec.internetSecurity.kext (6.5.1 - SDK 10.11 - 2016-10-28) [Support]

[loaded] com.symantec.ips.kext (6.5.1 - SDK 10.11 - 2016-10-28) [Support]

[loaded] com.symantec.nfm.kext (6.5.1 - SDK 10.11 - 2016-10-28) [Support]

/System/Library/Extensions

[not loaded] com.dvdfab.kext.fabio (1.0 - 2016-10-28) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 160 Apple tasks

[running] 71 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 85 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-11-21) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-05-30) [Support]

[loaded] com.symantec.errorreporter-periodicagent.NFM.plist (2016-09-19) [Support]

[running] com.symantec.uiagent.application.NFM.plist (2016-09-16) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-10-23) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2015-01-16) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-05-30) [Support]

[running] com.sec.faxdb.plist (2016-05-01) [Support]

[loaded] com.symantec.SymLUHelper.NFM.plist (2016-09-16) [Support]

[loaded] com.symantec.UninstallerToolHelper.plist (2016-05-24) [Support]

[running] com.symantec.deepsight-extractor.NFM.plist (2014-09-11) [Support]

[loaded] com.symantec.errorreporter-periodic.NFM.plist (2016-09-19) [Support]

[failed] com.symantec.liveupdate.daemon.NFM.plist (2016-09-16) [Support]

[running] com.symantec.nfm.wps.plist (2016-09-16) [Support]

[running] com.symantec.sharedsettings.NFM.plist (2016-09-16) [Support]

[running] com.symantec.symdaemon.NFM.plist (2016-09-16) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2014-02-26) [Support]

[failed] com.akamai.single-user-client.plist (2014-04-07) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2015-03-29)

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-03-27) [Support]

[running] com.nero.HSMMonitor.plist (2016-10-30) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

ElementsAutoAnalyzer Application (/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)

Google Drive Application (/Applications/Google Drive.app)

OneDrive Launcher SMLoginItem (/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

Simple Mouse Locator LIH SMLoginItem (/Applications/Simple Mouse Locator.app/Contents/Library/LoginItems/Simple Mouse Locator LIH.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

QuickTime Plugin: 7.7.3 (2016-10-26)

Flash Player: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-26)

SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-15) [Support]

PepperFlashPlayer: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-19) [Support]

JavaAppletPlugin: Java 8 Update 111 build 14 (2016-10-22) Check version

User internet Plug-ins: ⓘ

EMusic: EMusic 1.0.0 (2012-09-17) [Support]

RealPlayer Plugin: Unknown (2013-05-08) [Support]

Safari Extensions: ⓘ

SafariRestore - SweetP Productions - http://sweetpproductions.com/extensions/extensions.htm (2015-06-19)

Norton Security - Symantec Corporation - http://www.norton.com/mac (2016-10-08)

Disconnect - Disconnect - https://disconnect.me/ (2014-03-10)

3rd Party Preference Panes: ⓘ

Akamai NetSession Preferences (2014-04-07) [Support]

Flash Player (2016-10-23) [Support]

Java (2016-10-22) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 312.22 GB

Destinations:

TOSHIBA DOS [Local]

Total size: 999.86 GB

Total number of backups: 13

Oldest backup: 26/05/15 06:39

Last backup: 04/10/16 13:41

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 312.22 GB X 3)

Top Processes by CPU: ⓘ

92% sandboxd

7% kernel_task

2% Activity Monitor

2% WindowServer

1% fontd

Top Processes by Memory: ⓘ

1.83 GB CalendarPro for Google

1.15 GB firefox

774 MB kernel_task

229 MB mds_stores

147 MB mdworker(7)

Virtual Memory Information: ⓘ

211 MB Free RAM

7.79 GB Used RAM (1.04 GB Cached)

58 MB Swap Used

Diagnostics Information: ⓘ

Oct 30, 2016, 09:44:54 AM /Library/Logs/DiagnosticReports/firefox_2016-10-30-094454_[redacted].cpu_resour ce.diag [Details]

/Applications/Firefox.app/Contents/MacOS/firefox

Oct 30, 2016, 09:08:20 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-10-30-090820_[redacted].cpu_reso urce.diag [Details]

/Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

Oct 30, 2016, 08:50:29 AM Self test - passed

Oct 29, 2016, 09:49:08 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-10-29-094908_[redacted].cpu_reso urce.diag [Details]

Oct 28, 2016, 12:44:40 PM /Library/Logs/DiagnosticReports/SymDaemon_2016-10-28-124440_[redacted].cpu_reso urce.diag [Details]

Oct 30, 2016 2:30 AM in response to los angelino

And now?

Apr 11, 2017 5:36 AM in response to Kenylady

This worked for me!

El Capitan running slowly?