Apple mail accounts & boxes Missing

After upgrading to El Capitan ALL my mail accounts and mail boxes have gone. It wants me to start afresh. I have 5 POP and 3 imap accounts and loads of Inbox & Outbox files.


How do I restore all of this.

Posted on Sep 30, 2015 3:36 PM

Reply
37 replies

Oct 5, 2015 10:32 AM in response to FineWine

Hi All, I had a similar problem with all my emails. I had lost all the sub-folders in 'on my Mac' and tried all the other solutions that had been offered - the subfolders is where I sort all my mail - in short I was knackered and panicked. I then stumbled across a solution that worked for me. This has bought back all my accounts and all my subfolders.


1. I removed and reinstalled all my mail accounts which bough back all mail that is on the email system.


To reinstall all subfolders in Mail - on my mac:


1. I created a new Mailbox called 'Test' which showed under On my Mac.

2. I opened Finder and navigated to Library

3. Under Mail I found the folder in V2 or V3 which had the folder named 'Test' (mine was in V3)

4. I then copied one of my missing folders that I had found under Mailboxes in V3 into this same folder.

5. I then deleted all the files named - envelope which forced a rebuild of the entire mailbox and it worked.

6. Once I had proven it worked for one I repeated steps 4 & 5 with all the missing folders and my on-my-mac had rebuilt perfectly.

7. You don't have to do them one at a time but can do them all in one go.


I hope this helps either you or anyone else who had the same problem as I did.

Please note: I'm no expert so I cannot guarantee this is a 100% fault free solution - that said it is 24 hours now and everything appears fine.


Good luck all.

Oct 7, 2015 9:04 AM in response to NickMy2

The reply from NickMy2 (laid out nicely in a numbered list) worked out for me too ... Thank you so much as it all looked terribly bleak for a while. I am not yet back to where I was as things are a bit in the wrong place, but 95% looking good. Note to anyone else though ... reading some of the other posts here will help with things like finding the MAIL folder in LIBRARY.


I have been a fan of Apple since taking the leap about two years ago - this issue has knocked my confidence hugely! How can such a user friendly non geaky approach to computing suddenly fall headlong into a pit which makes the Microsoft world look somewhat less complex!

Oct 7, 2015 11:10 PM in response to mistyfromwest palm beach

My problem was that two accounts did not appear in Mail (either in preferences or as mailboxes) but were showing in internet accounts and there were folders in ~/Library!

When I tried to add the accounts it said they already existed. Deleting from internet accounts then re-installing was the logical step, and it worked fine. A couple of days later and all still works as it should 🙂

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple mail accounts & boxes Missing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.