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sw1974 Author

Level 1

26 points

mail folders disappeared on OS X El Capitan

Having just installed the new El Capitan i've found an issue... when opening mail, all the folders previously associated with my iCloud account are not showing. when I choose 'Get Account Info' they are all listed but will not display in the mailbox. If I then click show messages in one of the folders in the 'get account info'. All the folders are then displayed in the mailbox which I thought had fixed the issue... seemingly not! when I close and reopen mail - they're all missing again.

Is there another way of ensuring that my iCloud folders are permanently displayed?

Thanks

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Sep 30, 2015 11:22 PM

97 replies

Oct 5, 2016 12:25 AM in response to Moonshine33

I lost all my mailboxes on my mac. How can I retrieve them? Please help. All my data is in that.

Oct 6, 2016 6:39 AM in response to Kevin Joshi

So what they do NOT tell you is how to get your mailboxes to appear again. What you have to do is to go to the dropdown menus on the left side of the mail app (not above in the menu bar, or the mini menu bar within the app itself).

Now you will see a plus sign appear. Once that plus sign appears you have the choice to add mailboxes and you should be able to find your old mailboxes in the locations that are described above. Now having said all of this, when I imported my old archived mailboxes many of them no longer contained the emails. I have no idea how to find them except by going back to a time machine version of the mailboxes and to export them at that point to another drive and then reimport them once you go back to El Capitan. Sorry this is SOOOOOOO complicated. Not my fault ask Apple...