You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

El Capitan update won't boot

Hi All,


I've just downloaded and installed El Capitan from the App store to my Macbook Pro Retina and now it won't boot. It finished telling me how long it was going to take, rebooted to apple logo with progress bar but it just hangs with the progress bar at 90-100% for hours.


I've forced it to restart numerous times and even run recovery and re-installed. Same issue.


In Verbose mode the last thing it says is 'Waiting for DSMOS'.


Not good, thanks Apple.


Anyone else with the same?

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 1, 2015 6:45 AM

Reply
130 replies

Oct 1, 2015 4:52 PM in response to urquhartps

I have this issue on 2 macs. My Macbook pro (2013) and iMac (2011). Both working after one or more setup sessions, but after shutdown or restart, the mac won't boot. One (Macbook pro) shows a blurry background image with the choice of user and then freezes with a bar that's empty below). Even the apple logo keeps burning on the cover when I close it. On the other (iMac) the same issue. I get a grey screen with the apple logo + a bar with no progress. I did a clean install afterwards with an external USB drive, but now the OS won't even install (it stops at 1 second 'till completion) and I've tried it 3 times today. I'm really dissapointed Apple releases a very poor OS full of errors. I have 5 macs (2 really old iMacs and 3 recent) and I've never encountered something like this. Today I've lost an entire day of work and it seems (as there is no solution for this problem) the rest of the week is also looking "excellent".
Fortunately my Mac Mini works fine. Only it has limited capacity so it's only for recreational use.
A very disappointed mac user.

Oct 1, 2015 9:19 PM in response to dreamzonebe

Same for me. I have a late 2013 15" mbp woith Yosemite on it, max memory, max ssd, 2 gpu's and now on the second install of el capitan it hangs at the immediate startup page with an empty progress bar. First time it allowed me to enter my password and then hung. Now it doesnt even get that far!

This is what Apple calls a final release for the public?

For all his faults, I don't recall these kinds of issues when Mr Jobs was alive and in command!


Rossmon

Oct 1, 2015 9:49 PM in response to urquhartps

And now mine has done the same thing after running most of the day and booting up and shutting down a couple of times to try to solve another problem....


Well done Apple, you've really f**ked this one up haven't you.


I'm going to have a go with the CMD+R and see how that pans out, but given what I've read around here today I'm feeling less than optimistic that my 7 month old macbook pro will be anything but a large coaster!


Argh!

Oct 1, 2015 10:50 PM in response to urquhartps

I have a fix.

Problem.

After downloading and installing El Cap on MacBook Air 13 inch early 2015 there are two requests for login. The first request has a fuzzy image of Yosemite valley in the background. Then you are requested to login again. This second login is on a grey screen. The progress bar stops without completion.

No change for 8 hours.



we are going to clear some files that are stopping the installation from loading.



Solution

Shut down.

Restart holding down CMD R. Release Keys when you see the apple logo.

Login when requested.

Desktop should load. If it does not, shut down and repeat.

When desktop loads, GO/LIBRARY and drag folders; CACHES, STARTUP ASSISTANTS, STARTUP DAEMONS to trash

(Hold down the option key to reveal the LIBRARY)

MACINTOSH HD/LIBRARY and drag folders; CACHES, STARTUP ASSISTANTS, STARTUP DAEMON and COOKIES to trash.

Shutdown.

Restart holding down CMD OPTION P R. Continue holding down the CMD OPTION P R keys until you hear a second 'bong'. Release keys

Login when requested.

Your desktop should now load.

Empty trash.

Oct 1, 2015 11:17 PM in response to dreamzonebe

Loads of people reporting exactly the same problem. I've had it too and am having to restore from time machine back to Yosemite (mine is late 2010 21" iMac)


it's really disappointing. I actually had the same issue with Yosemite when it came out...I restored from back up, waited a few weeks then tried it and it was fine suggesting Apple are not doing their due diligence before releasing.


Poor 😠

Oct 2, 2015 12:52 AM in response to Oddmartini

I have a fix.

Problem.

After downloading and installing El Cap on MacBook Air 13 inch early 2015 there are two requests for login. The first request has a fuzzy image of Yosemite valley in the background. Then you are requested to login again. This second login is on a grey screen. The progress bar stops without completion.

No change for 8 hours.



we are going to clear some files that are stopping the installation from loading.



Solution

Shut down.

Restart holding down SHIFT key. Release Keys when you see the apple logo.

Login when requested.

Desktop should load. If it does not, shut down and repeat.

When desktop loads, GO/LIBRARY and drag folders; CACHES, STARTUP ASSISTANTS, STARTUP DAEMONS to trash

(Hold down the option key to reveal the LIBRARY)

MACINTOSH HD/LIBRARY and drag folders; CACHES, STARTUP ASSISTANTS, STARTUP DAEMON and COOKIES to trash.

Shutdown.

Restart holding down CMD OPTION P R. Continue holding down the CMD OPTION P R keys until you hear a second 'bong'. Release keys

Login when requested.

Your desktop should now load.

Empty trash.

Oct 2, 2015 4:42 AM in response to urquhartps

Same problem here on a mid-2015 MacBook Pro 15" - I was able to login once, and then hangs up after a reboot - get to enter login name and password and then hangs with an empty bar.

I tried Internet Recovery but after 3 hours of downloading Yosemite, it told me that it couldn't install because a later version of the OS was already installed. Would have been great for it to check first.

I had to restore to a TimeMachine backup, which restored Yosemite too.


No upgrade to El Capitan now for me until this is fixed. Sadly I did have time to upgrade the Notes app when 10.11 ran the one and only time, (and on my iPhone on iOS 9), so Notes is no longer capable of synchronising across my devices.

Oct 2, 2015 11:26 PM in response to urquhartps

Hi folks.

Same issue here. Mac book air 11". i downloaded El Capitan from AppleStore. All was good. When my mac reloaded it stucks at 100% with black loading bar. I tried different work-around to fix it.


- startup in recovery mode,

1.- using disk utility. My HDD is ok, no error found.

2.- to re-install El Capitan again. i did it twice. it didn't work. same issue when mac finished installation.


- startup doing a NVRAM reset --> byholding Alt+CMD+R+P while holding the power button. When you hear the POST (Power On Self Test), or boot chime, keep holding all the buttons until you hear the second chime and then let go. No luck


- startup on single-user mode. i run fsck and mount trying to discover some issues inside my HDD...all was ok. Just in case i followed this user-guide from 5th comment André Ferraz. http://appletoolbox.com/2014/09/mac-fix-white-screen/ --> urquhartps it appeared your message --> "Waiting for DSMOS"


- startup in verbose mode ... my system hangs in this message for hours "Waiting for DSMOS"



Very angry, i am not able to work with my computer at all. Really Apple, this is crazy. I'll try urquhartps's solution...make a backup of my HDD and try to make an upgrade from the scratch...but really, this crazy Apple...

Oct 3, 2015 1:58 AM in response to urquhartps

Hey everyone!


One more MacbookPro 15 retina 2014 with this stuck😠 At first I was updating via App Store, stuck on 90% progress bar... After clean install and restoring from time-machine, restarted. Now it freezes on 100% progress bar. Will try to reinstall now and won't shut down it. Apple forgot their ''It just works"😁

Oct 3, 2015 3:17 AM in response to Fab09

I have the same problem.... won't boot

apple logo and bar empty ... what helps temporary...reload 10.11

install , let him boot and dont shout down by power button !!

leve the mac in standby... this works as long, as i keep my macBook in this condition an not try to reboot !!!!


reg

juergen

Oct 3, 2015 3:37 AM in response to Fab09

Hi,


mine is a late 2013 Macbook Pro 13" Retina running Yosemite 10.10.4.

I tried a update to El Capitan twice with no luck.

First time it stuck at about 90% at the black screen with Apple Logo. I forced a shutdown and restarted. I was prompted with my local users, clicked one, entered password and the progress bar got stuck at 100%. No login. I restored from time machine - 9 days old, bad enough, but still ok.

Second try almost same picture with the difference, that after a forced reboot, I was not presented the login screen but all times the same black screen with Apple Logo and a 90% progress bar.

My HDD is encrypted with FileVault - maybe that's a hint ?


Cheers

Christian

Oct 3, 2015 4:21 AM in response to urquhartps

Have also been experiencing the same problem. Have had to reinstall 4 times now. Every second or third time I restart the machine following reinstallation, it just gets stuck in the reboot process forever, forcing me to reboot in recovery mode. Disk Utility shows nothing wrong. Now scared of switching the machine off in case I have to waste more time sorting this. El Captain was obviously rushed out before it was ready. Very buggy. On the developers community boards they have been trying to find solutions to this problem of the OS X getting stuck during start up, but their solutions seem too technical and bespoke to be of any use to some of us.

El Capitan update won't boot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.