Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost mail accounts after OS 10.11 upgrade

Just upgraded to El Capitan on my iMac. All went smoothly BUT when I now run Mail (9.0) all my accounts are missing and all I have is a dialog box asking me to set up new ones. This is catastrophic. How do I restore things apart from reinstalling Yosemite from backup?


Thanks.

iMac (27-inch, Late 2012), OS X Yosemite (10.10.4)

Posted on Oct 1, 2015 6:09 AM

Reply
68 replies

Oct 23, 2015 2:23 PM in response to financialtechnologygroup

I agree - I'm sure the OS is fine but the update itself has a major issue as it relates to Mail. When I upgraded, it seemed to roll my Mail program back to about a year ago. I have deleted, re-added, and renamed various email accounts over the last year, a couple of accounts were archived but viewable, and had a couple of new ones. It's as though it pulled my mail preferences from an old profile. All they could tell me was to delete what was currently in there and re-add the IMAP account info. It had to pull this information from somewhere but Apple couldn't help.

Oct 25, 2015 6:16 PM in response to WhitworthM

Some people never learn.


I thought it might be safe to upgrade to OS 10.11.1. It wasn't. This time my accounts didn't disappear (though two had reverted to IMAP) but all the mailboxes did again. When I reimported my most important mailbox from the hard disk I found that the last month's messages were missing. When I then reimported the Mail folder from a Time Machine backup made just before the OS upgrade the most recent date on the same mailbox was still September 26.


Looks like I have a totally unreliable mail setup and have lost a month's worth of messages. Thanks Time Machine, thanks Apple.

Oct 26, 2015 12:34 PM in response to sknop

... there are two menu bars, one with the send button and one with the formats:User uploaded file

I cannot add "send" to the format bar or collapse both menu bars into one. Looks like Apple sacrificed usability for perceived beauty.



Now that I've finally figured everything else out, I agree. This is the biggest annoyance. The "send" button is not in an intuitive place, so while it's easy to get used to things after time normally, this is just a really stupid design change.

Oct 28, 2015 11:26 AM in response to financialtechnologygroup

Yes, I have noticed that too - except that they seem to appear in both, one containing 3.94Gb, the other 4.05Gb. Not sure whether the mailboxes in V2 or in V3 are the active ones.


The other thing is that in Mail I now also have visible mailboxes such as the one below:

User uploaded file

This is a total mess and I have no confidence that the same thing won't happen again and again with future OS updates.

Oct 29, 2015 1:56 AM in response to WhitworthM

Well thanks Apple. Awoke my iMac this morning to discover that El Capitan had been automatically upgraded in my absence to 10.11.1 which is supposed to have corrected the email set up bug. It has successfully recreated all the POP3 email accounts I had prior to original upgrade, but has lost all the On My Mac folders I had carefully recreated after the original upgrade mess. Also as El Capitan did not allow set up of POP3 accounts I had to set up all the accounts again using IMAP, which was a pain but didn't take too long. However, this latest upgrade has now left me with two versions of each Inbox, one POP3 and the other IMAP and one mailbox appears to have lost all of it's email, from both versions (admittedly, many of the messages in this box had been moved their by rules set up within Mail so may be retreivable).


So I now have to set up all the local folders again and check all the rules are there and working. Another wasted morning!!


El Capitan is the worst upgrade to a new version I have seen thus far.

Oct 29, 2015 2:39 AM in response to WhitworthM

I've just installed the update to El Capitan... now I have no mail at all. It won't open. Tried everything and can't get it to open. Everything is so painfully slow and all the apps are not responding when I go to open them. Terrific Apple! I whole day wasted, no work, no study completed. A day dicking around with something that was obviously not ready to be released. A class action for loss of income may be a good way for them to get their act together before wreaking havoc on all OS X users. Just not good enough.

So what's the so called fix now? any ideas or do we just all sit and wait for yet another update/patch to fix the fixes.

Oct 29, 2015 5:49 AM in response to WhitworthM

Did you delete the MailData folder? That worked for me. Updating to 10.11.1 was without problems.

After upgrading tot EC my permissions are messed up though. I have to give my password for the stupidest things. This happened when I upgraded tot Y too and when I tried to reclaim my permissions I totally screwed up the OS and had to perform a clean install. Im too scared to tinker with the permissions now.

Lost mail accounts after OS 10.11 upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.