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Handoff and AirDrop not working in El Capitan

After upgrading to OS X 10.11 El Capitan, my Handoff and AirDrop stopped working between iOS 9.0.2 on iPhone 5S and my MacBook Pro Late 13. I've tried logging out of iCloud account on both devices numerous times, it didn't help.


For my friend with MacBook Air and iPhone 5S with same iOS version it works flawlessly.


Did anyone encounter similar issue, and if so, how did you solve it?

MacBook Pro with Retina display, iOS 9.0.2, plus iPhone 5S with iOS 9.0.2

Posted on Oct 1, 2015 6:18 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2015 10:56 AM

Hey there AlexWoodblock,


I understand that you are seeing some issues with AirDrop and some Continuity features like Handoff as well. I have a couple of suggestions for troubleshooting these issues, the first of which can be found here:

Tips for sending items

If you don't see the recipient in the AirDrop window or sheet:

  • Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
  • If you're sending to an iPhone, iPad, or iPod touch:
    • Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
    • The iOS device must have Personal Hotspot turned off in Settings > Cellular.
  • If you're sending to a Mac:
    • If the receiving Mac is using OS X Mavericks, Mountain Lion, or Lion, it needs to have an AirDrop window open: choose Go > AirDrop from the menu bar in the Finder.
    • If the receiving Mac is a 2012 or older model, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sending Mac. Then click “Search for an Older Mac.”
    • Find out if the Mac has “Block all incoming connections” turned on in Security & Privacy preferences. A Mac won't receive items using AirDrop if this setting is turned on.
  • If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number assocated with your Apple ID is in the Contacts app of the receiving device.

Use AirDrop to send content from your Mac - Apple Support

https://support.apple.com/en-us/HT203106


Next, use these steps to troubleshoot your Continuity features:


Get help using Continuity with your iOS device or your Mac - Apple Support

https://support.apple.com/en-us/HT204678


Take care, and thanks for visiting the Apple Support Communities.

316 replies

Dec 12, 2015 3:11 PM in response to AlexWoodblock

I finally got frustrated because my AirDrop and Handoff was one-directional (xfer iPhone 6s iOS 9.2 ---> MBP El Cap 10.11.2). Did everything above, but then something clicked. When we initially upgrade OS X, we're given the opportunity to log into iCloud. We're also given the opportunity to create user accounts that don't HAVE to be iCloud enabled. Here's what I did as a final thing in addition to the aforementioned fixes.


Log out of iCloud on your OSX machine. (don't worry. All of your iCloud-enabled content, logins, etc. are still in the cloud, but deleted off your OSX machine.

Log in to iCloud on your OSX machine. I default all of the options, but if you don't.... try and match the same options you use for iCloud.


BOOM.

My gut is that the Airdop isn't altogether hw/system pref related, rather iCloud related. Reason being... I have a vanilla iPod mini with just iCloud connectivity that could not access the MBP, but now it does. Still running iOS 9... not 9.1 or 9.2. Gotta love iCloud software changes between OSX revisions. *ahem*


Let me know if that works for you.

Dec 13, 2015 11:53 PM in response to wargames06

Totally wrong - Airdrop can't be iCloud related as it must work without internet connection.

Only Handoff maybe is iCloud related and then can help logoff and login to iCloud on Mac to resset some settings or preferences.

I'm sure that Airdorp is only WiFi and Bluetooth related. I my case problem is only with WiFi, as at home Airdrop is not working, but at work it works perfect. Only difference - WiFi connection.

Dec 15, 2015 2:50 PM in response to vanagsg

Vanagsg wrote:

<I'm sure that Airdorp is only WiFi and Bluetooth related. I my case problem is only with WiFi, as at home Airdrop is not working, but at work it works perfect. Only difference - WiFi connection.>


Following what you wrote, I tried different settings on my WIFI but alas

Doesn't work for me: Handoff works all the time, Airdrop doesn't and I have tried everything human possible...well Apple possible

Airdrop works between my idevices not with the Mac, that work only with other Macs

What is wrong?!And why Airdrop can be so selective?

Dec 15, 2015 9:57 PM in response to annabelle

If Airdorp is not working between iOS and OSX, but Handoff is working all the time, then try to make this -

Try to delete your Contact in Address Book on iPhone and after to make new, but only with minimum information - mobile phone number, and apple id email. Also under Settings->Mail,Contacts,Calendars->CONTACTS "My Info" select your name from list and it must look the same as in contacts list. Strange, but if I use my name with special characters like "š" "ū" etc., then updating both different. Tray to get, that they look the same - My name on top of contact list and name in contact list. And also e-mail adresses updating diferent or slow - maybe iCloud slow updating if you tray to change something. I changed also on web under Apple ID, that my neme looks the same (including special latvian characters). And strange, that after all the changes Airdorp was not working immediately, only next day I found that everything is fine. Let see tomorrow.

Dec 16, 2015 6:25 AM in response to vanagsg

After so long that AirDrop was not working I was happy to see the 10.11.2 update thinking that it would fix the problem. Unfortunately this didn't happen.
AirDrop works between my iPad min and my iPhone 5s (both with the latest iOS) but not between my mac book pro 13' and any of the previous devices.
Tried most of the suggestion in the forum which helped others but didn't work for me.


Has anyone facing this problem tried a clean install of El Capitan ( maybe on an external drive ) and checked whether that fixed the problem?
This is what I am thinking to do, but as I don't have a spare HD I am wondering if someone else tried that also...

Dec 16, 2015 11:38 AM in response to Powmari1

Still no go here. Tried all options mentioned including resetting Bonjour in the house by turning everything off (8 Macs, 4 iOs, two AppleTVs, TimeCapsule, 4 Airport Express - a lot of stuff.) No improvement.


Yosemite had been reliable, but on the last boot, it also was not working, Handoff is working on my MacBooks including a mid 2011 Air with hacked drivers (black,white list changes.)

Handoff and AirDrop not working in El Capitan

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