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Handoff and AirDrop not working in El Capitan

After upgrading to OS X 10.11 El Capitan, my Handoff and AirDrop stopped working between iOS 9.0.2 on iPhone 5S and my MacBook Pro Late 13. I've tried logging out of iCloud account on both devices numerous times, it didn't help.


For my friend with MacBook Air and iPhone 5S with same iOS version it works flawlessly.


Did anyone encounter similar issue, and if so, how did you solve it?

MacBook Pro with Retina display, iOS 9.0.2, plus iPhone 5S with iOS 9.0.2

Posted on Oct 1, 2015 6:18 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2015 10:56 AM

Hey there AlexWoodblock,


I understand that you are seeing some issues with AirDrop and some Continuity features like Handoff as well. I have a couple of suggestions for troubleshooting these issues, the first of which can be found here:

Tips for sending items

If you don't see the recipient in the AirDrop window or sheet:

  • Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
  • If you're sending to an iPhone, iPad, or iPod touch:
    • Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
    • The iOS device must have Personal Hotspot turned off in Settings > Cellular.
  • If you're sending to a Mac:
    • If the receiving Mac is using OS X Mavericks, Mountain Lion, or Lion, it needs to have an AirDrop window open: choose Go > AirDrop from the menu bar in the Finder.
    • If the receiving Mac is a 2012 or older model, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sending Mac. Then click “Search for an Older Mac.”
    • Find out if the Mac has “Block all incoming connections” turned on in Security & Privacy preferences. A Mac won't receive items using AirDrop if this setting is turned on.
  • If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number assocated with your Apple ID is in the Contacts app of the receiving device.

Use AirDrop to send content from your Mac - Apple Support

https://support.apple.com/en-us/HT203106


Next, use these steps to troubleshoot your Continuity features:


Get help using Continuity with your iOS device or your Mac - Apple Support

https://support.apple.com/en-us/HT204678


Take care, and thanks for visiting the Apple Support Communities.

316 replies

Feb 9, 2016 9:22 AM in response to HaraldS

It does work, sort of. I am getting incoming handoff. Outgoing is not working as well. I do see errors in console:


2/9/16 9:17:47.132 AM identityservicesd[497]: [Warning] IDS access warning: ############### Unknown entitlement type for service: com.apple.private.alloy.icloudpairing entitlement: com.apple.private.ids.device-uuid client: com.apple.cloudpaird:cloudpaird:608 entitlements: {

"com.apple.private.ids.messaging" = (

"com.apple.private.alloy.icloudpairing"

);

"com.apple.private.ids.messaging.high-priority" = (

"com.apple.private.alloy.icloudpairing"

);

"com.apple.private.ids.registration" = 1;

}

and


2/9/16 9:18:23.628 AM secd[512]: securityd_xpc_dictionary_handler cloudd[533] copy_matching Error Domain=NSOSStatusErrorDomain Code=-50 "query missing class name" (paramErr: error in user parameter list) UserInfo={NSDescription=query missing class name}


Better than before. I am not sure, why Apple Engineering cannot get this resolved.

Feb 24, 2016 12:51 AM in response to AlexWoodblock

Ahhh man this problem has been driving me nuts for about two weeks now. I did find a temporary, if annoying, solution though.


After reading someone's response that said when they went to the iStore their Airdop suddenly worked on the stores wifi I thought I would try while not connected to any wifi networks. This totally worked, but it's annoying because it means deleting your wifi network from your mac and from your phone and then sending the files and then re-entering your password on both devices to carry on with your life.


Like I said, really annoying.


This confirms that the problem lies somewhere in El Capitan though, and has something to do with wifi network settings or protocols. My Airdrop used to work fine before El Capitan when connected to any wifi network, but ironically it wouldn't work when I wasn't on a wifi network.


I knew the problem was lying with the Mac when I could see my iPhone with my iPad and vice versa, but the Mac couldn't see either of them.


I'm a huge fan of mac but I must say that since this problem has come about I've found myself feeling incredibly annoyed with Apple because not only does it not seem to be getting solved, but there is literally nothing that can be done to fix it on the users side.


As someone who use to use Airdrop as part of my day to day activities in order to share photographic or videographic previews with clients, it really inconveniences me. Yes I can email or iMessage the files, but that means wasting redundant space on my devices/email servers.


Hopefully they will fix this with the next upgrade, which might be in who knows how long.


fyi I tried the following in my journeys of frustration:


  • logged in and out of icloud
  • changed icloud passwords on all devices
  • reset network settings (as best I could, seems like you can't completely reset it, I tried what a few sites told me and found that my wifi settings were still intact despite my best efforts)
  • done all sorts of recommended rubbish in terminal that I found on a variety of threads, none of which made any difference
  • deleted the bluetooth pref file


iPhone 5s: iOs 9.2.1

iPad Air: iOs 9.2.1

MBP Retina 15-inch, Mid 2014 - El Capitan 10.11.3

Feb 24, 2016 2:07 AM in response to Lifeonastave

We're the same in our business. Airdrop was brilliant for our customers to upload their photos, but now we have to revert back to using cables, emails and aftermarket apps etc. It makes us look stupid when a client sees what a faff it is to do such a simple task.


We've used Apple products for years in the photographic trade, due to their reliability and quality, yet it seems a huge shame that Apple are doing nothing to resolve this problem. I've always been the 1st to defend Apple products and software against the usual nasty stuff, but this is not good business.

Feb 27, 2016 7:49 AM in response to AlexWoodblock

I can't Airdrop to my MacbookPro OR my BFs iPhone 5! The airdrop between phones was always spotty but the Mac was completely reliable. It started about 2 weeks ago, I have not had any updates to my phone or Mac. I've tried turning on/off airdrop, wifi, bluetooth, rebooting...all in various combinations for both devices. I now use this as my main method of moving pics off my phone so I would love any assistance.


Macbook Pro IOS X El Capitan 10.11.3

iPhone 5 IOS 9.2.1

Mar 10, 2016 10:21 AM in response to braden85

Hey Braden,


I have done the troubleshooting and the procedures you told me, also i try to delete the file as mentioned in the forum however my file have a slight different name (i save the file i tried to remove as well but it didn't worked so i put it back) even rebooting my pc it still not working my airdrop and it was working fine a hile ago but after all those updates from apple it stopped.

Is there a way to somebody helped me?

Mar 14, 2016 4:34 PM in response to AlexWoodblock

I tried pretty much everything in this thread to no avail. I was running osx 10.11.3 and ios 9.2.1. Removing all the of recommend library files throughout this post did not help, as well as checking different configurations and signing in and out of iCloud on all devises. What did work for me was creating a brand new user account on my mac book. Everything worked fine under the new user account so I moved my files to it and deleted the corrupt account. I hope this helps someone out there as I spent way to much time going in circles on this.

Mar 15, 2016 7:24 PM in response to AlexWoodblock

I've noticed that all my iOS devices were able to see each other immediately when Airdrop was enabled on all of them, but the iMac was not able to see any of those iOS devices.


These are all new devices with up-to-date OS.


In my case, I spent hours trying to figure this out... very frustrating!


In the end, I found that if I enabled WiFi but left Bluetooth disabled on the iOS device, then turned on Airdrop (Everyone) on the iOS device, the iOS device auto-enabled (activated) BlueTooth. And when I looked in Airdrop on the iMac, the iOS device popped up in a couple of seconds. I tried the same with a second iOS device with the same result. With the third iOS device, I enabled BlueTooth first, then enabled Airdrop, and the iMac was unable to see the third device. So I disabled AirDrop and BlueTooth on the third iOS device, then enabled only AirDrop. It auto-enabled BlueTooth and I was able to see the third iOS device on the iMac.


I hope this helps some of you.


For the record, before I got this to work I tried several of the suggestions in this discussion and others. Unfortunately none of them seemed to work for me. But it's quite possible that a combination of solutions is the total answer to get AirDrop on the iMac up and running consistently.


Good Luck!

Handoff and AirDrop not working in El Capitan

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